Michael Kane Email & Phone Number

United States

New York, Ny, Us

- Led a team of engineers responsible for the reliability, scalability, and security of Olo's SaaS platform database backend serving over 700 restaurant brands.- Grew team size by 3x and developed and coached multiple engineers to promotion into senior and staff level roles.- Established the vision for Database Reliability Engineering, focusing the team on improving observability, eliminating toil, and enabling developers.- Established a sustainable on-call practice by focusing on team process and reliability initiatives that significantly reduced the average number of database-related incidents per month.- Enhanced observability posture by standardizing AWS resource tags; refactoring Datadog monitors and importing them into code; and enabling Datadog Database Monitoring for AWS RDS instances to provide better early warnings and insights into database health and performance.- Oversaw the upgrade of a mission-critical database cluster with minimal downtime on an accelerated timeline ahead of a high-volume promotional day.- Developed and ensured full adherence to a comprehensive set of SOX ITGC database controls to achieve full regulatory compliance.- Saved over half a million dollars per year through cost optimization efforts including infrastructure rightsizing, utilizing AWS RDS Reserved Instances and EC2 Dedicated Host Reservations, and collaborating with business stakeholders to define and implement a database backup retention policy.

Boston, Ma, Us

- Managed a team of software engineers responsible for developing tools that provided insight into the health of our prices and enabled business users to operate controls behind pricing systems. - Ensured growth and career development of direct reports through performance management, regular feedback, coaching, and mentoring. - Partnered with product managers and stakeholders to align on goals and objectives, articulate problem statements, create a roadmap, and prioritize opportunities for business value and impact. - Created a plan and ensured team designed and implemented solutions to meet OKRs. - Ensured team delivered on commitments by providing accurate project estimates, tracking progress, and removing blockers. - Provided hands-on contributions to system monitoring and alerting, stability fixes, code repository and build configurations, database design and performance tuning. - Chaired the Data Strategy Working Group, bringing together thought leaders across Pricing Engineering and Data Solutions to codify best practices and influence the direction of data systems. - Led a department-wide series of classes and exams to level up engineers’ SQL code review skills.

Boston, Ma, Us

- Served as a senior technical resource for database operations and support. - Designed and implemented a process to streamline operations, workflows, and ticket queues. - Oversaw day-to-day operations. Ran operations daily standup meetings, communicated team roles, and coordinated resources for operations and support functions. - Documented a formal incident response and remediation plan to follow during critical outages. - Reviewed critical incidents and prioritized resolution. - Participated in and managed 24x7 on-call rotation for database operations team. - Delegated unassigned tickets and encouraged team members to take ownership of work. - Provided review and approval of database changes for other team members. - Involved in all stages of the hiring, onboarding, and training process for new employees. Conducted phone screens and in-person interviews for junior and senior candidates for technical and culture fit. - Mentored and coached team members on technical matters as well as professional growth and career development. - Co-founded BostonSQL, a Boston-based user group affiliated with the Professional Association for SQL Server, and volunteered for local SQL Saturday events.

Boston, La, Denver, Paris, London, Düsseldorf, Hong Kong, Singapore, Sydney, Tokyo, Oo

Responsible for the administration of database servers supporting business, web, and data warehouse applications.

Waltham, Ma, Us

- Collaborated with business stakeholders, project managers, developers, and system engineers to create, maintain, and provide ongoing support for secure, high-performing, and highly-available database systems.- Implemented backup and recovery strategy to meet system RPOs and RTOs.- Configured server and database access based on industry security best practices.- Assisted in routine patching and maintenance.- Assisted in developing a custom suite of database automation policies and procedures for monitoring, alerting, and reporting.- Maintained database code and design documentation.- Handled incident escalations for database support issues.- Trained and educated junior developers on company database standards and procedures.

Waltham, Ma, Us

- Wrote T-SQL queries to investigate and reconcile data discrepancies.- Developed stored procedures to support line of business applications and solve business problems.- Developed and deployed ad-hoc reports using T-SQL and SSRS.- Designed and deployed SSIS packages as part of a complex ETL process.- Maintained SQL Agent jobs as part of business workflow system.

Waltham, Ma, Us

- Consistently recognized for outstanding individual performance in call handling and promoted withinone year to a senior leadership role and Tier 2 escalation point for all helpdesk incidents.- Managed Tier 1 support technicians and monitored phone and ticket queues.- Architected and managed various team KPIs and workflows in SharePoint, and took an active role intraining new helpdesk employees based on metrics built and statistics collected.- Strong contributor to helpdesk knowledge base. Organized a SharePoint wiki library documentingbest practices and walkthroughs for addressing a variety of complex incidents.- Provided front-line service to home office employees and Commonwealth advisors and staff, on awide range of hardware and software issues.- Proactively improved efficiency of helpdesk operations and the overall customer experience.

Boston, Ma, Us

Computer Science

Bs, Computer Science