Shereen Sanchez Email & Phone Number

(Remote)

Walnut Creek, California, United States

Provide executive level client and project management services to PLEXUSS clientele including post-secondary institutions, education partners, high schools, school districts, and students and parents. Responsible for the development, monitoring, and analysis of service delivery metrics to drive the continuous improvement process and ensure SLA’s are.

San Mateo, CA

Account Manager: Provided client account management and support functions to ensure highest level of quality and client satisfaction. Guided clients in strategic use of CCGroup products and develop short and long term client retention strategies for each client. Led clients through CCGroup software implementation. Assisted clients with analytic goal.

San Mateo, CA

Provided leadership and motivation to Operations Associates through team building, planning, and setting key deliverables. Focused on continual improvement through technical expertise, team collaboration, improvement projects and supporting the Clinical Operations department. Coordinated and supervised the daily and weekly activities. Delivered associate.

San Mateo, CA

Improved workflow, developed standard processes, and updated standard operating procedures. Performed statistical analysis and evaluate data. Lead projects efficiently and thoroughly. Tested, processed, and validated software data. Maintained highest level of customer service and responsible for resolving customer inquiries either immediately while on the.

Worked with database reporting tools to manipulate and translate information needs into queries and reports. Produced reports and analyzed data for the purpose of understanding trends related to sub- and non-performing loans and employee performance. Reviewed processes and streamlined where possible. Assisted in ISO-certification objective, primarily by.

Managed the Capacity Planning Project. Evaluated each department to find areas of improvement and validated the capacity. Utilized various forecasting models. Performed data manipulation and trend analyses. Compiled documents for implementation of Sarbanes-Oxley practices. Worked with business analysts to test the Data Warehouse pilot project. Developed a.

Senior Design Project. Analyzed the manual sort system to determine the most efficient method of sorting. Developed standards to be used nationwide. Performed time studies at market centers. Prepared financial analysis to justify recommendations. Interacted with production managers, service engineers, merchandise control managers, and the Director of.

M.S., Financial Analysis And Investment Management

B.S., Industrial & Systems Engineering

Activities and Societies: Alpha Omega Epsilon, Society of Women Engineers, American Society for Quality