Shereen Sanchez Email & Phone Number

(Remote)

Walnut Creek, California, United States

Provide executive level client and project management services to PLEXUSS clientele including post-secondary institutions, education partners, high schools, school districts, and students and parents. Responsible for the development, monitoring, and analysis of service delivery metrics to drive the continuous improvement process and ensure SLA’s are continually met and continually improved. Collaborate with university presidents, provosts, deans, and administrative teams on student enrollment… Show more Provide executive level client and project management services to PLEXUSS clientele including post-secondary institutions, education partners, high schools, school districts, and students and parents. Responsible for the development, monitoring, and analysis of service delivery metrics to drive the continuous improvement process and ensure SLA’s are continually met and continually improved. Collaborate with university presidents, provosts, deans, and administrative teams on student enrollment strategies. Show less

San Mateo, Ca

Account Manager: Provided client account management and support functions to ensure highest level of quality and client satisfaction. Guided clients in strategic use of CCGroup products and develop short and long term client retention strategies for each client. Led clients through CCGroup software implementation. Assisted clients with analytic goal setting, data validation, and interpretation of outputs and reports from large claims-based data files. Communicated professionally and at… Show more Account Manager: Provided client account management and support functions to ensure highest level of quality and client satisfaction. Guided clients in strategic use of CCGroup products and develop short and long term client retention strategies for each client. Led clients through CCGroup software implementation. Assisted clients with analytic goal setting, data validation, and interpretation of outputs and reports from large claims-based data files. Communicated professionally and at multiple levels within the client’s organization; anticipated client needs and corresponded proactively. Senior Product Specialist: Trained clients on CCGroup products. Created and maintained product documentation and software release notes. Acted as an escalation point for advanced or difficult support requests. Performed hardware and software system configuration, maintenance, upgrades, and troubleshooting on client servers. Handled escalations and complex issues, and reproduced and/or recommended potential workarounds to clients. Show less

San Mateo, Ca

Provided leadership and motivation to Operations Associates through team building, planning, and setting key deliverables. Focused on continual improvement through technical expertise, team collaboration, improvement projects and supporting the Clinical Operations department. Coordinated and supervised the daily and weekly activities. Delivered associate orientation, training, performance reviews, and development as appropriate. Ensured the associates had proper access to the necessary… Show more Provided leadership and motivation to Operations Associates through team building, planning, and setting key deliverables. Focused on continual improvement through technical expertise, team collaboration, improvement projects and supporting the Clinical Operations department. Coordinated and supervised the daily and weekly activities. Delivered associate orientation, training, performance reviews, and development as appropriate. Ensured the associates had proper access to the necessary tools to perform their assigned duties. Show less

San Mateo, Ca

Improved workflow, developed standard processes, and updated standard operating procedures. Performed statistical analysis and evaluate data. Lead projects efficiently and thoroughly. Tested, processed, and validated software data. Maintained highest level of customer service and responsible for resolving customer inquiries either immediately while on the phone with the customer or via cases when the issue is more complex in nature.

Worked with database reporting tools to manipulate and translate information needs into queries and reports. Produced reports and analyzed data for the purpose of understanding trends related to sub- and non-performing loans and employee performance. Reviewed processes and streamlined where possible. Assisted in ISO-certification objective, primarily by flowcharting the processes. Provided systems services to business units. Automated processes and report design structures. Created… Show more Worked with database reporting tools to manipulate and translate information needs into queries and reports. Produced reports and analyzed data for the purpose of understanding trends related to sub- and non-performing loans and employee performance. Reviewed processes and streamlined where possible. Assisted in ISO-certification objective, primarily by flowcharting the processes. Provided systems services to business units. Automated processes and report design structures. Created documentation for financial models used for key strategic planning by the parent company. Show less

Managed the Capacity Planning Project. Evaluated each department to find areas of improvement and validated the capacity. Utilized various forecasting models. Performed data manipulation and trend analyses. Compiled documents for implementation of Sarbanes-Oxley practices. Worked with business analysts to test the Data Warehouse pilot project. Developed a staffing model.

Senior Design Project. Analyzed the manual sort system to determine the most efficient method of sorting. Developed standards to be used nationwide. Performed time studies at market centers. Prepared financial analysis to justify recommendations. Interacted with production managers, service engineers, merchandise control managers, and the Director of Service Engineering daily.

M.S., Financial Analysis And Investment Management

B.S., Industrial & Systems Engineering

Activities and Societies: Alpha Omega Epsilon, Society of Women Engineers, American Society for Quality