Michael Dake Email & Phone Number

Appleton, WI

• Manage customer incident response systems. (Kaseya/Solarwinds)
• Provide technical oversight and guidance to business owners/managers in the analysis, design, engineering, testing, documentation, implementation, maintenance, and operation of server, networking components and.
• Provide services to support managed service partner (MSP) relationships. - Perform server administration (Active Directory), installation, and upgrades. (Windows / Linux) - Manage online and near line storage hardware.

Remote

• Supported HPE Pointnext nearline storage products (layered) for customers consisting of StoreOnce D2D (virtual) and classic tape libraries (ESL/MSL) and device options. - Products are complex in nature and utilize.
• Provided ongoing run the business (RTB) support across HP/HPE solutions in SMB and Enterprise Data Centers world-wide.
• Identified process exception support where and when needed for customers to minimize production impact affecting their run the business (RTB) solutions servicing critical transactions. (SQL)
• Provided, created, implemented and improved solution configurations within proof of concept (POC) scope.
• Shared knowledge with coworkers.
• Skilled technical writer and on the job (OJT) trainer.

remote/customer Onsite - (formerly Hewlett Packard)

• Provided and resolved highly technical cross platform implementation issues and ongoing support strategies in data centers world-wide.
• Improved system performance utilizing software tools using established methodologies.
• Updated/Created technical documentation for maintaining, updating and monitoring system deployment, configuration and performance.
• Provided Subject Matter Expertise (SME) on Backup and Recovery systems to customers/partners and computer engineers.
• Supported, Designed, Implemented updated architecture for backup, recovery and archiving systems spanning multiple data centers across heterogeneous infrastructures.

remote/customer Onsite - (formerly Compaq Computer corporation)

• Delivered remedial and technical support across the Digital and Compaq product lines. (Servers - Intel/RISC, Storage (online and nearline), Fiber and copper switches)
• Evaluated existing solutions and provided recommendations based on whitepapers and best practices.
• Mentored junior members both in Technical and soft skills.
• Provided proof of concept (POC) reviews to insure customer needs (technical and soft) were addressed in solution designs.
• Provided presentations on new technologies to district Computer Engineers (CE).

Appleton, WI/customer Onsite - (formerly Digital Equipment Corporation (DEC))

• Administered Enterprise Windows 2000 AD users, groups, domain fault tolerance, group policy in Enterprise (1500 plus servers)
• Served as lead contact for multiple MS Windows 98 desktop roll-out projects for multiple locations.
• Contracted as a resident engineer to corporate second/third level support help desk.- Successfully deployed proof of concept (POC) for Microsoft System Management Server (SMS) system to improve customer satisfaction.
• Performed PC (desktop/notebook) and printer repair.