Hello, my name is Michael and I’m a dynamic, highly technical, hands-on professional with over 23 years in IT. I have navigated through three buyouts/mergers within the same employment tenure. I have demonstrated unwavering loyalty, dedication, and a strong work ethic as one of the highest performers, consistently shouldering significant responsibilities during shifts. I have also occupied lead and supervisorial roles throughout tenure by leveraging experience to progress into higher technical and customer-facing positions. I’m routinely engaged in assisting customers and internal employees via the ticket/case system (ServiceNow, Watson, IMS), handling direct phone calls, active live chats, and support through email and remote sessions (Webex, Zoom.) I maintained an ITAR certification for handling and working with Federal clients. I actively collaborated with software and hardware vendors to investigate and troubleshoot issues through various communication channels, including cases, emails, phones, and remote sessions.My core competencies include:- System Administration- Project Management- Technology Integration- Strategic Planning & Execution- Vendor Management- Operating System Hardening for Security- Cross-Functional Collaboration- Advanced Problem-Solving & Troubleshooting- Customer Service Excellence- Transparent Communication- Software Installation, Patching/Upgrading, & Support- Hardware Diagnostics & Configuration- Networking, Log Analysis, Data Analysis & Reporting - Reporting & Storage Configurations- Email, Phone, Chat, & Remote Support- Leading, Training, & Strengthening TeamsAs an Advanced Customer Support Compute Engineer, I have focused on providing outstanding support for various technologies, systems, and tools. Furthermore, I bring experience in administrative operations, training, coaching, mentoring, and motivational team leadership.If you think I’d be a great fit for your organization, please contact me directly. I’m looking forward to exploring a rewarding and challenging career opportunity with you.