Michael Dang Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

Managing Day to day operation and oversee the growth of the business locally e.g Tiffany & Co, Reebok, Netflix, Adidas & Off-shore business such as Unilever, Diageo, 3M, PayPal, Harley Davidson, Brighthouse Financial etcResponsible for New client sales to achieve EBITDA growth and revenue growth. Direct full spectrum business operations management in delivering sustainable business and revenue growth towards achieving the Company's expectations.

Shanghai City, China

Adstream China a new market, In charge of setting up the company Technical, operation and support for China Market. Currently managing operation and client services team for Adstream China in Shanghai, focusing on process improvement, connectivity and Customer satisfaction. Core focus is to work with broadcaster to build delivery network around China. Work with Managing Director and Sales Director to develop people and improve processes to help enhance company Sales, operation and Support. Oversee business development for Hong Kong market, new product/services launch and product development for China market

Kuala Lumpur, Malaysia

Currently managing a team of 10 people Customer Support, Studio and IT Department for Adstream Asia Malaysia, focusing on process improvement, quality assurance and Customer satisfaction. Core focus is to work with 3 crucial department to develop people and improve processes to help enhance company Sales and Support.Responsible for maintaining effective customer support for all internal and external by utilizing excellent, in-depth knowledge of company products and programs as well as team members within the Customer Support and Studio Department. Supervises and trains Customer Support Representatives.

Hong Kong

RESPONSIBILITIES:- Act as a technical escalation point for team members.- Provide support, advice and information to Sales teams- Well Verse with Color management system. setting up and calibrations of colors.Project Completed.Asia OnTime HK LtdSetup Production office in HK that enable all press proofing jobs to be done locally.Purchasing Large format inkjet printer and calibration of the machineSetup Color Management system in HKArtmost HK LtdEFI Color Management System TrainingTrain a class of 5 on Color Management System.Theoretically and practically on how to calibrate accurate Colors. ACP Hong Kong moving Editorial, advertising and production in house.Setup Publisher Web and editorial workflow to increase productivity and cost saving almost HKD2mil annually.

Bangsar South

RESPONSIBILITIES:-Managing a team of 5 support team- Act as a technical escalation point for team members.- Support company diverse network of software, hardware and telephony- Troubleshoot, diagnose, and resolve technical customer issues- Manage and lead a Customer Support team- Provide an effective and efficient client response service. Manage a timely and appropriate response to customer enquiries and feedback, ensuring accurate and expert advice is available directly from the Customer Support team, or through referral where necessary- Provide support, advice and information to Sales teams- Drive the team and instill a customer service culture that over delivers.- Consultant to Color separation house and publisher in Quality printing and colors- consultant to multiple creative agency in pre press and in house production that uses color management system. e.g Leo Burnett, ACP Magazine and Saatchi & Saatchi- seeking reliable vendors or suppliers to provide quality goods at reasonable prices- reviewing technical specifications, negotiating prices, contract and determining quantity and timing of deliveries2013 Setup Malaysia Broascast Delivery System to ASTRO, Media Prima and Malaysia Cinema2011 -2012 Hong KongParticipate in setting up Hong Kong into Digital Delivery Hub, Having ongoing project to setup publisher and Creative agency.Well verse on the advertising market, media, publishing and printing.2011 ChinaParticipate in setting up Joint Venture company between Adstream and Hua Shang in Xian China. From Initial start up from locating collocation Data center, installation, training and project management.Promoted In Year 2011 As Support Manager For HKActing Studio Manager 2010 oversee Studio Dept Promoted in year 2008 As IT Manager

Midvalley K.L

Bates is a marketing communications network under the WPP Group. We're located in 11 countries in Asia. We work with Global and local brands including Accor, Cafe de Coral, Cheung Kong, Diageo, Disney, FIAT, Finnair, General Mills, HSBC, IDEA, Sompoerna Philip Morris, Shanghai General Motor, Singapore Polytechnic, Unilever and Virgin MobileResponsibilities and Roles• Implements network security at the regional level.• Oversees the administration and maintenance of the company's infrastructure, and directs more junior Innovators when necessary.• Oversees the administration of the company's WAN.•Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.• Works with project teams to help implement Internal Systems.• Builds and maintains vendor relationships and manages the purchase of hardware and software products.• Manages the purchasing of all software, hardware and other IT supplies at the regional level.• Ensures that company assets are maintained responsibly.• Initiates and implements improvements in all areas of IT responsibility.• Serves as main point of contact on all IT-related matters for the office assigned.• Responds/acts on upper-management direction .• Identifies and provides standards for gathering information for use in trend analysis and reports information to company management.PROJECTS COMPLETEDSuccessful Implemented new finances system software Adept and Hyperion reporting system.Success implemented new Lotus Domino mail server Replacing Microsoft ExchangeEXPERIENCE GAINED:Good team player and Multitasking capabilities.Proven initiative and ability to work with minimal supervision.Excellent organizational and motivational skills.

Plaza Imbi

• Installing hardware and software systems• Maintaining or repairing equipment• Troubleshooting a variety of computer issues• Setting up computer security measures• Configuring computer networks• Offering technical support on-site or via phone or email