Personable manager with nearly twenty years of experience in the restaurant and hospitality business. Experience working in a wide range of establishments, spanning privately-owned fine dining restaurants, high-traffic bars, popular upscale chains, and boutique hotels. Leadership experience managing front-of-house teams, leading food and beverage training, and overseeing special events. Highly-skilled at anticipating needs, resolving customer service issues, gaining guest trust and provide exceptional follow-up, leading to increased repeat and referral business. Track record for developing talent across functions, including servers and support staff, and productive partnership with cross-functional leadership and staff (kitchen, hotel management, events).