Manage revenue generating projects while working cross functionally with all departments. Manage expectations, timelines, scope, and delivery of all projects both client facing and internal. Manage client relationship life cycles; Expectations, review calls, consistent value positioning, trouble shooting, problem solving and relationship building.

Manage operations for all North American direct sales employees. Main goals are to maximize revenue and increase client retention and experience.

• Manage product delivery and sales training for the southeast region employees• Manage an annual client spend of $9.5 million in online marketing business• Developed and implemented a process that grew the region by $1.5 million in monthly client spend• Create and deliver regional training calls to enhance knowledge and increase productivity • Delivered product and strategy trainings on a national scale of over 800 employees • Created and helped design a new process in which ReachLocal tracks national sales promotions • One of two employees selected to be part of a national beta for rolling out a new client process • Assist in the management of five sales teams including a direct team of four employees • Assist the salesforce with new sales, client retention, product knowledge and career development

• Development of new business opportunity through timeshare clients• Responsible for managing website content for in-market accounts• Assist in the creation of outer market and in-market marketing initiatives• Manage and maintain a strong business relationship with valued accounts• Responsible for multi-level client trainings• Development of creative marketing initiatives for travel industry clients• Create and implement new sales opportunities for outer market channels• Facilitate and create content for the monthly newsletter sent to 20,000 travel agents• Communicate selling tips and product development strategies to Regional Sales Managers• Assist in the creation of outer market collateral for travel industry clients