Michael B. Email & Phone Number

With 20 years of leadership experience in various aspects of customer experience, I am a passionate and innovative leader who specializes in curating an end-to-end, world-class, white glove customer experience for e-commerce, direct-to-consumer, and business-to-business operations. I am currently the Director of Customer Service Operations at Cheef Holdings, a leading manufacturer and distributor of natural and organic products.As a six-sigma certified professional, I have a proven track record of success in strategic planning, process improvements and implementations, training, quality assurance, and crisis management strategies that enhance customer satisfaction, retention, and loyalty. I also have extensive skills and knowledge in Salesforce Lightning, ZenDesk (and other CRM platforms), Jira Align, SaaS, PaaS, team development, people management, social media management, marketing, and copywriting. I am driven by the satisfaction of creating a positive and memorable customer experience that reflects the values and vision of the brands with which I work.