Michael Dempsey Email & Phone Number

Ann Arbor, Michigan, United States

South Lyon, Michigan, United States

Proactively monitored shipments from tender to delivery. Coordinated with drivers, dispatchers, customers and internal personnel in troubleshooting any issues that arise during the shipping process.Ensured full visibility on all load a daily report to internal staff regarding overnight freight and/or problems that required attention. Followed up on these issues as needed.Helped to guide, teach and direct international team of support staff on tracking issues and areas in need of improvement.Facilitated lumper ComCheck payments with carriers and followed up on related documents. Created and sent updated rate confirmations to carriers as needed. Followed up on missing PODs and coordinated with accounting department on occasion.

Ann Arbor, Michigan

• Direct Service Centers and FACs on freight planning in regards to daily volume and needs within a specified region. Balance both inbound and outbound loads on specified lanes in order to optimize resource utilization. Coach and guide personnel at the facilities with any issues that arise. • Communicate goals, metrics and performance with service centers with the aim to increase freight volume, model compliance and on time performance through weekly conference calls. Compile performance metrics through the use of Business Inteligence reporting.• Assist other XPO associates with dispatch issues, breakdowns and various inquiries. Have worked in a variety of roles and areas within the department as a “floater”.

Milan, Michigan

• Create and adjust shipping schedule for Georgia Pacific based on customer demands and production schedules. Communicate any issues and solutions to various parties on a daily basis. • Create and tender loads in Georgia Pacific and Schneider systems. Dispatch loads to drivers and adjust when necessary. Close out events and stop details upon completion of loads. Search for and trouble shoot tracking event errors that result from data or equipment errors.• Manage shipping office operations. Respond to customer, driver and other requests and inquiries via verbal, phone, and email communication. Direct Schnieder and Georgia Pacific associates in order to ensure smooth operations on a daily basis.

Farmington Hills, Michigan

• Create and tender orders in SUMIT system based on customer requests and transit requirements. Browse, tender and schedule loads sent via EDI.• Follow up with MAR (Movements Awaiting Response). Contact carrier for updates loads the have not picked up or delivered in the system. Assist carrier with EDI issues.• Indentify and rectify account coding errors within SUMIT based on coding matrix. Maintain and communicate carrier compliance database which is sent to Ford on a weekly basis. Update SUMIT to reflect carrier compliance entries.• Respond to customer inquiries such as CVN issues, delayed carriers and SLI number requests. Verify carriers in Rate Server and assigned optimal solution to customer load requests.

Novi, Michigan

• Was responsible for the proactive monitoring of inbound shipments to multiple GM plants in Canada. Communicated and escalated any major issues to plant contacts and internal Ryder management. • Responded to calls from carriers regarding issues and delays. Monitored multiple carriers for updates and changes in ETAs. Recorded and communicated any major details and events for high visibility shipments in LMS. Contacted plants to obtain projected down times in order to identify any delayed shipments that may affect production as early as possible as well as followed up on ETAs and delivery issues.• Supported other internal associates’ duties and plants during personnel shortages and workload issues. Volunteered for extra and extended shifts in order to ensure appropriate coverage for customer needs.

Oversee 6 drivers who perform deliveries of supplies to a large variety of medical facilities in South Florida for Medline Industries Inc. Plan and route delivery runs based on customer demands. Compile and report financial and performance data to multiple parties. Record all invoices for location and coordinate with internal financial associates. Track driver hours and stop performance in order to minimize overtime costs.Organize and run team meetings. Communicate important safety information to associates on a regular basis. Follow up on concerns from drivers, customers, and other internal parties in order to create an improved work environment. Manage safety compliance in accordance with Federal and company standards. Continue to perform various safety audits and observations.Implement new software at location that tracks multiple metrics of drivers and equipment. Troubleshoot errors and issues that may arise in the daily use of Turnpike Software. Communicate major errors to Turnpike support staff.Strengthening leadership, communication, disciplinary, and customer service skills.

Oversaw 18 drivers for outbound, inbound, and backhaul shipments for Bumble Bee Seafoods Inc. Planed routes for drivers that served the customer's needs while factoring each driver's domicile location, Managed expiring renewals and training on drivers in order to maintain compliance to federal and company standards.Worked closely with OHL employees to schedule shipments, deliveries and coordinate trailer moves in order to ensure a smoothly run operation on both the transportation and warehouse side. Arranged inbound supplier shipments and schedule outbound deliveries for customer needs (i.e. Walgreens, Publix, and Sam's/Walmart). Worked closely with third party backhaul vendors to arrange freight out of delivery locations as well as to supplier pick up locations. Managed exceptions to any problems that may arise with freight moves.Built orders and runs for drivers in LMS. Resolved issues pertaining to both LMS and Cellcomm. Closed and audited runs in order to ensure accurate information for weekly payroll. Checked and recorded driver expenses. Organized and lead safety team meetings. Reported and posted major items discussed in meetings and followed up on any issues. Continued to perform routine log audits and observations on drivers and equipment to ensure compliance. Created and maintain a process that tracks pre/post trip inspections. Ran weekly reports that track employee hours worked, dispatch statistics and available hours.Strengthened communication, multi-tasking, scheduling, load planning, and leadership skills.Penske Logistics

Oversaw daily outbound shipments of freight to PPG/Porter paint stores in the Southeastern United States. Coordinated with customers, drivers and warehouse personnel when changes or problems arise with the shipment schedule.Audited drivers on adherence to DOT and Penske safety standards. Performed weekly log audits on drivers to ensure safe practices are being executed. Conducted observations of drivers through equipment checks, follow-alongs, yard audits, and ride-alongs.Helped create weekly reports of hours worked, violations, total miles driven, DVIRs, Cellcomm usage, and backhaul invoice information. Communicated new standards, procedures and other announcements to drivers.Strengthened skills in driver management, DOT regulations, Cellcomm, and LMS (dispatch and payroll).

Responsible for inbound flow of major components needed for four assembly lines at YMMC. Monitored daily shipments to YMMC and helped to resolve any receiving discrepancies. Communicated future volumes and trends to vendors based upon company forecasts and needs.Coordinated amongst various parties within the organization to ensure the proper flow of materials to the production lines. Assisted with component shortages through the use of expedited shipments and cycle counts.Established procedures, workflows and guidelines regarding the outbound flow of returnable containers back to vendors. Posted procedures in the QSi system to all major parties involved in the process. Created Key Task Monitor that tracked progress of the various projects related to returnable containers.Directed several associates in the handling, sorting, and shipping of returnable containers. Coordinated with transportation contractors to ensure daily shipments of containers back to vendors through the use of a dock schedule. Established metrics to monitor daily activity and volumes regarding the outbound flow of containers.