Michael Desantis Email & Phone Number

Sandown, NH, US

The Store Manager is accountable for driving business results through effective selection, training and coaching of the store team in the key areas of retail revenue growth, expense management, marketing, merchandising, process execution and customer service. Proactively lead the store to ensure achievement of business goals in revenue, expense.

Billerica, Massachusetts, United States

Billerica, Massachusetts, United States

Billerica, Massachusetts, United States

General Manager of the store. Responsible for all activities including Human Resources, Loss Prevention, Sales, Customer Service, Inventory, Maintanence

• Created and managed the Sales Operation process/department, cradle to grave. Pre-Sale, being heavily involved with Hunting for new opportunities, I interviewed lead generation companies, visited customer locations.
• Develop business process designs that evaluate a client’s current Supply Chain and opportunities for process improvements
• Recommend process changes leading to business process and Supply Chain redesign
• Ensure consistency of corporate contract, SOW (Statements of Work), LOI (Letters of Intent) and RFQ materials
• Manage the client engagement process from initial meeting to technical reviews to proposal development and approval

• Utilizing a consultative sales approach, a liaison between Supply Chain, Sales and Operations divisions providing sales & sales management for Global account teams.
• Exceeded revenue goals 2003-2006 (100.7%, 200%, 110%, 118% respectively)
• Surpassed total revenue goals by $11M
• Managed eCommerce supervisors
• Generated Process Redesign Solutions for business opportunities by working with all levels of management within a client’s organization
• Provided Logistical and Supply Chain Analysis to enhance return on investment

• Sales supervisor covering northern Massachusetts territory with a $10M book of business
• Exceeded revenue goals by $1.9M
• Constructed a Business Plan and Initiatives to obtain revenue goals
• Identified, developed, and obtained International and Domestic business
• Managed sales lead program utilizing UPS drivers for sales lead generation
• Implemented a Sales Training Program on shipping systems for the 45 sales resources

Managed operation activities which were responsible for the on time daily delivery of 35,000 shipments

Certificate, Logistics And Transportation

Bs, Computer Information Systems

Associates, Computer Information Systems

Bachelor'S Degree, Computer Information Systems

Bachelor'S Degree, Computer And Information Sciences And Support Services, 3.2