Michael Desimone Email & Phone Number

Kansas City, Mo

• Support the development of core retail technologies, Branch Connections, EnAct CRM, Core Transformation testing and Teller Connections.• Work with business and vendors to identify business needs, define solution requirements and implement software enhancements used by Commerce bankers.• Duties include requirements elicitation and documentation, enterprise analysis, solution assessment, consulting, user acceptance testing.• Creating user stories, use cases and business process models.

Wyandotte County, Ks

• Assisted in developing an electronic Clinical Services form within Insight database. • Worked on public healthcare records. • Created dashboards to increase reporting efficiencies.• Assisted in desktop support by troubleshooting user issues, creating new employee profiles, working tickets and engaging Department of Technology for other desktop support.• Added fields to tables in the Netsmart Insight database by completing internal customer requirement requests.• Added database records to tables as requested by internal customers.

Overland Park, Ks

Exploring opportunities for jobs as a business systems analyst, supervisor, project manager, implementation systems analyst or a front-end web developer.

Overland Park, Ks

• Web content management specialist for www.sprint.com and www.boostmobile.com manipulating HTML, CSS, JavaScript and XML on content management systems Interwoven TeamSite and Alfresco. Utilized Open Deploy to access servers to submit new or updated files to test and production.• Collaborated directly with product owners, subject matter experts and stakeholders to assess and prioritize the business needs and impacts of a project by actively participating in cross-functional meetings and drilling down requirements.• Managed project pipeline and process for team members, prioritized and evaluate new development projects to align with overall strategy for Sprint.• Utilized Waterfall and Agile/SCRUM methodology for the Project Development life cycle.• Worked cross functionally to process improve the project pipeline system.• Led meetings with internal teams and business customers to vet and document requirements.

Overland Park, Ks

Supervisor Web Applications Led a web development team to ensure Marketing projects were implemented accurately and in a timely manner. Facilitated weekly team meetings, provided cross team training. Collaborated with cross-functional teams to resolve project and database issues. • Project Leadership included training team members on how to utilize ticketing software and how to manage assigned tickets. Writing design workflows to show any ticketing system enhancements. • Facilitated weekly meetings, discussed and assigned projects to team members. Worked closely with the team to ensure they had necessary requirements to complete their projects in a timely manner. Maintain team discussions and document in OneNote.• Created Excel spreadsheet to track ticket resource assignments and track ticket’s life cycle.• Worked with customers to provide data analysis to support, compile and report business objectives. Ensure requirements meet User Acceptance Testing in test and production by working with PMs and Business customers

Overland Park, Ks

Maintained the InQuira Website search tool to provide current and accurate results. • Updated the customer self-service pages for bill pay and device upgrades. • Performed system functionality testing at 100% to ensure that production releases were working as designed. • Serve as business analyst supporting new products or for enhancements to existing web applications. Process flow of search procedures through Excel and Visio.

Overland Park, Ks

Created start up production support Operations team to increase website performance. Work as a liaison between the marketing group supporting the website and IT production support to ensure the website was available 99.5% and with accurate reporting of downtime.• Collaborate with Business Owners to categorize Manage web applications to help prioritize and resolve production tickets to increase site performance.• Led audit to determine priority web applications that needed monitoring in case of site outages to maintain 99.5% site availability. • Successfully communicated Root Cause Analysis (RCA) to all levels of management and proactively provided Problem Resolution.

Overland Park, Ks

Ensured requirements and business rules were accurate to meet system requirements for production implementation. • Built device coverage map pages using Javascript to pull the data and then manipulated using Excel and MS Access. Provided support to resolve production tickets and process updates.• Participated in gathering requirements documentation and final walk through sessions of upcoming production releases. Utilized Blue Martini Content Management System, Adobe Omniture, MS Access, and Oracle SQL Plus.

Overland Park, Ks

Maintained Bad debt reconciliation collecting data collaborating with local phone companies. • Utilized Excel and MS Access for reporting monthly, quarterly and annual bad debt reports to executive levels of management. • Analyzing and comparing actual performance to forecasts.

Bachelor Of Science, Business Administration

Education record