Michael Deveaux Email & Phone Number

Birmingham, Al, Us

Birmingham, Alabama Area

Senior Technical Support Engineer, Functional Testing at Orasi software.Support and QA lead for Alchemy Testing (AlchemyTesting.com)Awards:Support Engineer of the Quarter for 4th Quarter FY2013Support Engineer of the Quarter for 3rd Quarter FY2014Support Engineer of the Quarter for 2nd Quarter FY2016Support Engineer of the Quarter for 4th Quarter FY2017Support Engineer of the Year, FY2017Contributor and administrator of http://www.eyeontesting.com.Respected Contributor at OpenText's UFT CommunityAssisted OpenText in developing the ATP and ASE certification exams for UFT 12 and 14.Actual customer comments about me:“Ratings are for responder Michael, who called me and resolved the issue in under 10 minutes.”“I really like working with Michael!”“Prompt response!”“I appreciate the fact that Michael was willing to engage someone else to help support his efforts to assist me. My issue was corrected and recommendations were received.”“I am new to QTP/UFT, and will admit openly that I have much to learn, the two times I have worked with Michael, he has always taken the time to fix my issue then explain it to me. I hope you value him as an employee as much as I value his help.”“Thanks for taking the time to provide in depth knowledge on this request. This is going above our expectations.”“Once again, very quick responses and continuous feedback from Michael as new information became available. Top-notch support!”“I can honestly say this is the best support I have ever encountered from any company. Kudo's to all, especially to Michael Deveaux!”

Implemented load and performance testing using HP LoadRunnerDeveloped and implemented the automated test strategyDesigned the automated testing architectureProduced and executed manual and automated test plansUtilized HP/Mercury QuickTest Pro in automated testingInstalled and administrated HP Quality Center

Contract employee to Southern Living At HomeResponsible for testing corporate, consultant and partner websitesDeveloped and implemented the automated test strategyDesigned the automated testing architectureProduced and executed manual and automated test plansUtilized HP/Mercury QuickTest Pro in automated testingBasic administration of HP/Mercury Quality Center

Developed the automated test strategy and oversaw implementation for several productsDesigned the automated testing architectureLed a team of 11 offshore India resources and 1 onshore liaisonUsed HP/Mercury QuickTest Pro to automate testsExecuted regression testing via WinRunner and QuickTest ProBasic administration of HP/Mercury Quality CenterTaught other employees basic HTML and VBScriptTaught other employees HP/Mercury QuickTest Pro and Quality Center

Tested the Great West Retirement Services web sites (64 profiles) utilizing manual and automated testing. Testing included querying and updating Oracle databasesInstalled, maintained, administrated and used HP/Mercury Test Director and QuickTest ProWrote test plans, test cases, and test scripts (automated and manual). Performed functionality, compatibility, security, usability, installation and automated testing. Utilized 'black-box' and 'white-box' testing methodsDeveloped and maintained System Test informational web site for the ISIS QA Team

Tested various enterprise applications on various platforms, to include Windows, UNIX, and (limited) mainframe. Developed automated test scripts using HP/Mercury Interactive's WinRunner and QuickTest Pro. Managed automated testing using TestDirector with an interface to Caliber (traced tests in TestDirector to user requirements in Caliber). Installed WinRunner, QuickTest Pro BUSTester and SOAPTest on Windows PCs and linking to corporate license servers. Installed and configured TestDirector on a Windows 2000 Server PCWrote test plans, test cases, and test scripts (automated and manual). Performed functionality, compatibility, security, usability, installation and automated testing in an eXtreme Programming (XP) environment. Utilized 'black-box' and 'white-box' testing methodsDeveloped several web-based GUIs in HTML and VBScript that dynamically created XML messages and published the message to a TIBCO bus system. Developed a dynamic web application using ASP.Net and VB.Net with a custom Access database to assist release managers in estimating project time and costDeveloped and maintained System Test informational web sites for various projects

Supervised 11 police personnel as a shift commanderDirected police actions during emergenciesAssisted in providing security for foreign and domestic dignitariesTrained new employees and maintained training for other officers. Used PowerPoint to build presentations for law enforcement training classesIn addition to police work and shift supervision duties, performed duties as the Local Area Network Group Administrator and computer troubleshooter for the police department. Added, deleted and managed user accounts. Provided technical support for all computer operations. Installed new software and upgraded existing software. Set up hardware to include PCs, printers, scanners, digital cameras, modems, hard drives, CD-Rom drives, floppy disk drives and removable hard drives; Arranged security for the equipment, set and personnel of the TV movie "Asteroid"Certified as an NCIC/CCIC terminal operator by the Colorado Bureau of Investigation. Conducted driver and criminal histories and criminal background investigationsUsed Microsoft Word to log police daily activities and write policies, procedures, reports and other documents. Used Excel to build schedules and time sheets

Bachelor Of Science, Criminal Justice And Criminology

General prerequisite classes. Majored in Criminal Justice and Criminology, minored in Computer Management Science.

Post Certification, Peace Officer Standards & Training

Attended the ACC Law Enforcement Training Academy for the Colorado Peace Officer Standards and Training (POST) certification, earning.