Michael Divito Email & Phone Number

Greater New York

I help small high-tech businesses develop internal expertise to resolve business challenges.

Identify and lead execution of cross-functional strategic initiatives that deliver profitable growth and enhanced customer experience.

Oversee our customers’ experience throughout their entire relationship with PerkinElmer. Engage with business units, commercial teams, operations and customer care to map out and measure our performance along the entire customer journey, from delivery to customer support to after-sales processes, with the goal of strengthening and building long-term.

Lead a team of 50+ employees responsible for delivering exceptional care to users of technology products and services. Exceed customer expectations through the integration of contemporary support tools and an educated and motivated workforce. Continuously drive organizational performance improvement, cost reduction, and enhanced customer service. Develop.

Enable excellence in management of Environmental Health product portfolio, including AA, ICP, ICP/MAS, GC, LC, LC/MS, GC/MS, ToF, IR, UV/Vis, TA, CHN, and Consumables businesses. Deliver portfolio growth and improved profitability through product enhancement, lifecycle management, product care and support, and coordination of global sales, service, quality.

Shelton, CT

Formulate and execute product and market strategies for Liquid Chromatography (LC), Ultraviolet/Visible Spectroscopy (UV/Vis), Fluorescence Spectroscopy (FL), Thermal Analysis (TA), and Elemental Analysis (CHN) techniques. Define strategic pipelines for products, accessories, and consumables over their full life cycle. Initiate strategic and tactical R&D.

Shelton, CT

Lead the global Materials Characterization Business (Infrared Spectroscopy (IR), UV/Vis and Fluorescence (FL) Spectroscopy, Thermal Analysis (TA), and Elemental Analysis (CHN) technologies). Directed global Product Management and R&D. Identified strategic market segment needs and developed products and services for sustainable growth.

Shelton, CT

Develop and manage consumables and sample preparation solutions for business growth and improved profitability in analytical science and laboratory services. Integrate existing and emerging aftermarket solutions with customer needs in food safety, pharmaceutical, environmental and industrial sectors.

Created comprehensive sample preparation and chromatography separations solutions to improve laboratory productivity, simplify pre-analysis processes, and assure data accuracy and reliability.

Profitably grow the Spectroscopy Consumables & Accessories business (AA, ICP, ICP-MAS, FT-IR, NIR, Raman, UV, Vis, Fl, POL, TA, and EA) through product assortment expansion and targeted margin improvement.

Accelerate business growth and innovation for newly-formed Materials Characterization business unit through identification and implementation partnerships, acquisitions and other business transactions.

Provide leadership and strategic direction to the Thermal & Elemental Analysis business. Implemented a strategic plan targeted to short and long term growth and profitability.

Set direction as a leader of the e-Business Team created to integrate e-Business strategies internationally. Developed and implemented programs to address customer-driven requirements.

Directed front line marketing services for this 100 person organization of a $55M division including field service, call center, telesales/telemarketing, accounts receivable collections, and other administrative functions. Achieved P&L objectives by re-building organizational confidence, morale and customer satisfaction.

Managed worldwide product development, marketing and global application support for the Thermal Analysis and Elemental Analysis product lines. Significant travel throughout the world, especially Asia and Europe. Managed a team of 10 people with responsibility for soliciting customer input, developing marketing programs, creating business requirements for.

Directed the marketing activities for the Thermal Analysis product line. Developed short and long-term marketing strategies. Managed product pricing, promotional activities and advertising programs. Performed competitive analysis and provided sales and service training.

Provided product and marketing support for the development of scientific instruments, accessories and software. Responsibilities included customer support and training, sales training and support, new instrument and software testing, publication and presentation of technical materials, brochure and marketing material creation, and authoring technical user.

Achieved Medical Technology ASCP certification while directing operations of the Clinical Chemistry laboratory. Maintained automated clinical chemistry instrumentation and improved lab efficiencies by development of new procedures.

Executive Mba, Business Management; High Technology Industries

Bs, Medical Technology

Education record