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A strategic and results-driven BUSINESS OPERATIONS EXECUTIVE, with demonstrated global expertise in product development and management, P&L management, R&D, competitive analysis, marketing, customer experience, business development, and change management. Comprehensive background in delivering best-practice management tools to high-technology industries. Drives successful product and P&L achievements through a focus on organic R&D, acquisition, and partnerships. Builds and leads top-performing teams. A proven ability to drive long-term revenue growth, improve efficiency, reduce costs, and consistently meet and exceed customer expectations.
M.P.D.
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Independent ConsultantM.P.D. Apr 2022 - PresentGreater New YorkI help small high-tech businesses develop internal expertise to resolve business challenges.
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Applied Markets Growth InitiativesPerkinelmer, Inc. Jan 2021 - Jun 2022Identify and lead execution of cross-functional strategic initiatives that deliver profitable growth and enhanced customer experience. -
Head Of Customer ExperiencePerkinelmer, Inc. Jan 2018 - Jan 2021Oversee our customers’ experience throughout their entire relationship with PerkinElmer. Engage with business units, commercial teams, operations and customer care to map out and measure our performance along the entire customer journey, from delivery to customer support to after-sales processes, with the goal of strengthening and building long-term customer relationships. -
Sr. Director Customer CarePerkinelmer, Inc. Jan 2017 - Jan 2018Lead a team of 50+ employees responsible for delivering exceptional care to users of technology products and services. Exceed customer expectations through the integration of contemporary support tools and an educated and motivated workforce. Continuously drive organizational performance improvement, cost reduction, and enhanced customer service. Develop strong leadership and a robust succession plan. -
Director Product Management ExcellencePerkinelmer, Inc. Jan 2016 - Dec 2016Enable excellence in management of Environmental Health product portfolio, including AA, ICP, ICP/MAS, GC, LC, LC/MS, GC/MS, ToF, IR, UV/Vis, TA, CHN, and Consumables businesses. Deliver portfolio growth and improved profitability through product enhancement, lifecycle management, product care and support, and coordination of global sales, service, quality and operations teams. Develop best-in-class processes to enhance product management efficiency and effectiveness. -
Director, Analytical PlatformsPerkinelmer Feb 2014 - Dec 2015Shelton, CtFormulate and execute product and market strategies for Liquid Chromatography (LC), Ultraviolet/Visible Spectroscopy (UV/Vis), Fluorescence Spectroscopy (FL), Thermal Analysis (TA), and Elemental Analysis (CHN) techniques. Define strategic pipelines for products, accessories, and consumables over their full life cycle. Initiate strategic and tactical R&D projects to address target market segment needs. Forecast sales demand and work closely with global manufacturing teams to assure timely, high quality product supply. Work cooperatively with global sales and service force to maximize channel effectiveness for growth and profitability. Conduct business and financial analysis and reporting. -
Director, Materials CharacterizationPerkinelmer Jan 2013 - Feb 2014Shelton, CtLead the global Materials Characterization Business (Infrared Spectroscopy (IR), UV/Vis and Fluorescence (FL) Spectroscopy, Thermal Analysis (TA), and Elemental Analysis (CHN) technologies). Directed global Product Management and R&D. Identified strategic market segment needs and developed products and services for sustainable growth. -
Director, Consumables Product PlanningPerkinelmer Apr 2012 - Jan 2013Shelton, CtDevelop and manage consumables and sample preparation solutions for business growth and improved profitability in analytical science and laboratory services. Integrate existing and emerging aftermarket solutions with customer needs in food safety, pharmaceutical, environmental and industrial sectors. -
Director, Sample Preparation & SeparationsPerkinelmer Jul 2011 - May 2012Created comprehensive sample preparation and chromatography separations solutions to improve laboratory productivity, simplify pre-analysis processes, and assure data accuracy and reliability. -
Director, Spectroscopy Consumables & AccessoriesPerkinelmer Aug 2009 - Jul 2011Profitably grow the Spectroscopy Consumables & Accessories business (AA, ICP, ICP-MAS, FT-IR, NIR, Raman, UV, Vis, Fl, POL, TA, and EA) through product assortment expansion and targeted margin improvement. -
Business Development & Innovation DirectorPerkinelmer Jul 2007 - Aug 2009Accelerate business growth and innovation for newly-formed Materials Characterization business unit through identification and implementation partnerships, acquisitions and other business transactions. -
Business Unit ManagerPerkinelmer Jul 2002 - Jul 2007Provide leadership and strategic direction to the Thermal & Elemental Analysis business. Implemented a strategic plan targeted to short and long term growth and profitability. -
Director E-BusinessPerkinelmer Jan 1999 - Jun 2002Set direction as a leader of the e-Business Team created to integrate e-Business strategies internationally. Developed and implemented programs to address customer-driven requirements. -
Director Of North American Service OperationsPerkinelmer Jan 1996 - 1999Directed front line marketing services for this 100 person organization of a $55M division including field service, call center, telesales/telemarketing, accounts receivable collections, and other administrative functions. Achieved P&L objectives by re-building organizational confidence, morale and customer satisfaction. -
Product ManagerPerkinelmer 1989 - 1996Managed worldwide product development, marketing and global application support for the Thermal Analysis and Elemental Analysis product lines. Significant travel throughout the world, especially Asia and Europe. Managed a team of 10 people with responsibility for soliciting customer input, developing marketing programs, creating business requirements for new products and services, and testing and evaluating new products. -
Marketing ManagerPerkinelmer 1986 - 1989Directed the marketing activities for the Thermal Analysis product line. Developed short and long-term marketing strategies. Managed product pricing, promotional activities and advertising programs. Performed competitive analysis and provided sales and service training. -
Applications ChemistPerkinelmer 1981 - 1986Provided product and marketing support for the development of scientific instruments, accessories and software. Responsibilities included customer support and training, sales training and support, new instrument and software testing, publication and presentation of technical materials, brochure and marketing material creation, and authoring technical user manuals. -
Supervisor - Chemistry DepartmentSt. Vincent Medical Center 1977 - 1981Achieved Medical Technology ASCP certification while directing operations of the Clinical Chemistry laboratory. Maintained automated clinical chemistry instrumentation and improved lab efficiencies by development of new procedures.
Michael Divito Skills
Michael Divito Education Details
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Business Management; High Technology Industries -
Medical Technology -
Holy Cross High School
Frequently Asked Questions about Michael Divito
What company does Michael Divito work for?
Michael Divito works for M.p.d.
What is Michael Divito's role at the current company?
Michael Divito's current role is Independent Consultant.
What is Michael Divito's email address?
Michael Divito's email address is mi****@****mer.com
What is Michael Divito's direct phone number?
Michael Divito's direct phone number is +161748*****
What schools did Michael Divito attend?
Michael Divito attended Babson College, Quinnipiac University, Holy Cross High School.
What skills is Michael Divito known for?
Michael Divito has skills like Product Management, Product Development, R&d, Competitive Analysis, Product Launch, Chemistry, Strategy, Management, Marketing Strategy, Product Marketing, Strategic Planning, Cross Functional Team Leadership.
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Michael DiVito
Helping Organizations Protect Themselves Against Cyber Threats Through Innovative Products And ServicesGreater Boston
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