Michael Joseph Email & Phone Number

London, Ontario, Canada

London, Ontario, Canada

Business Systems Analyst for Quadrus Investments Services Limited.This role leads the work to implement solutions to complex problems, which may be independently or through leading or supporting the collaboration with other stakeholders.The Business Systems Analyst maintains a “business perspective” through all phases of the problem resolution and systems.

255 Dufferin Ave, London, ON N6A 4K1

Creating queries and reports for Individual Customer business partners. Participates in projects as subject matter experts concerning system data availability. AccountabilityMeeting with various business partners, at all levels, to clarify requirements, understand needs, and possibly negotiate completion dates depending upon priorities and.

275 Dundas Street, 2nd Floor, London Ontario N6A 4S4

• Enabled TD Bank staff across Canada, US, UK, India, Singapore, delivering 1st Class, 1st Level Technical solutions for Windows 7/10, Microsoft Outlook, Word, Excel, Internet Explorer, Google Chrome, AS/400, IBM.

London, Ontario, Canada

• Achieved # 1 Performer Status and stayed there!
• Awarded # 1 Agent for motivating Digital Adoption of AT&T’s Mobile App with customers.
• Trained up new staff, guaranteed proficiency via Quality reviews.
• Satisfied Customers with Exceptional Service re Account modifications and inquiries.
• Professionally resolved Technical issues regarding Internet, Cable TV & Phones (VOIP).

|300 Tartan Dr, London, ON, Canada, N5V 4M9

• Reconciled huge Customer Accounts Customers using People Soft AR, Records Management Digital Archival tools e.g. View Star, ADTD, Excel advanced features and SAP.
• Prepared Account Statements & communicated with customers, providing follow up reconciliation.
• Researched unresolved Open Items, acquired remittance details and supporting documentation.
• Prepared solid reconciliation plans with corrective actions proposed for closure of open items.

300 Tartan Dr, London, ON N5V 4M9

• Investigated and validated customer credit /debit adjustments claims.
• Procured claim support documentation such as Proof of Delivery, Packing Lists, PO details, e-mail confirmations etc.
• Communicated with Sales Reps and Customers to gather data, confirm errors and remedial actions required.
• Present findings to Global Channel Services Resolutions USA Team for credit/debit processing.
• Trained up new team members to be competent and confident.

Quality Assurance for Software and Website Testing, Data Cleansing, Proof Reading, e-Mail Testing, Query Support, Online Research, Helpdesk Support, Trainer, Presenter, Public Speaker and Customer Relations Support.

London, Ontario, Canada

• Responsible for installations and updates of all iCONECT developed software.
• Inbound and outbound first level call Technical support.
• Offer Email support for products adhering to Quality Control Program

London, Ontario, Canada

• Cleansed database, synchronized uploads, tested website, proof read US & Canada campaigns.
• Administered Canadian Monthly Sponsorships programme.
• Represented organization at Public Trade Show styled events as Partner Relations.
• Procured specialized equipment, secured venue rentals for large events (500 – 1000 people).
• Fostered excellent business relations with large Event sites as venue coordinator.

• Empowered students with academic and self-management skills such as Goal Setting, Time Management, Projects, Tests, Study Skills, Memory Skills, Active Listening, Active Reading among other skills.

• Reliably facilitated Direct Marketing campaigns using Sales Force, SAP CRM.
• Guaranteed Clean Data through data extraction, cleansing, mapping, transforming and loading.
• Trained & Empowered new staff using my own prepared User Guide and procedures.

• Instrumental in designing & testing new Automated Rebate system.
• Trained up new team members to full competency with User Guide I created.
• Accurately deployed Marketing Pricing plans & Promotions via Pricing Systems.

• Delivered Caribbean Region AS/400 application support (Client Server inclusive) for Nestlé Supply Chain applications such as Sales Budgeting, Forecasting, Inter-Market Supply Planning, manufacturing, logistics planning.
• Eliminated backlog of problems encountered using creative solutions.
• Coordinated, Regional Upgrades of various applications facilitating improved functionality for the business.
• Conducted training sessions to Demand Planners in flexible manner

• Coordinated Regional Data Cleansing of Finished Goods, Chart of Accounts, Fixed Assets, Human Resources master files on AS/400 and PC databases.
• Led multinational, multilingual teams.
• Implemented audit controls and lock down on data entry sources to ensure data accuracy and enable regional visibility and reliability of information for strategic decision making purposes.
• Implemented Data Standards and Best Practices with appreciation of data as one of the company’s most valuable and important assets.
• Executed Data Cleansing Quality and Integrity checking software.
• Captained of Nescafe Sports Day Team

• Enabled AS/400 business application support for Supply Chain applications across Caribbean Region.
• Resolved challenges associated with harmonization of systems across a diverse and complex region.
• Implemented Production Planning Systems across the Caribbean.
• Technical expert for Sales Forecast application for Caribbean Region. Raised competence levels via training & support.

• Delivered AS/400 systems support for a broad spectrum of Nestle Business Applications.
• Successfully converted various Nestle systems to be Year 2000 Ready.
• Implemented, customized and enhanced systems including Sales Forecasting, Consumer Services Management, Distribution Systems, and Finance systems.
• Gained overall knowledge of the manufacturing industry and Nestle as the world’s largest food company.

• $$$ Saved company thousands per year! Implemented Advanced Function Printing solutions.
• Awarded Employee of the Year & Month on several occasions!
• Spearheaded Software & Vendor Selection projects for major systems acquisitions.
• Developed Request for Proposal (RFP) for Software Selection projects.
• Trained all levels of staff, from Managing Director to Data Entry Clerks.
• Successfully designed & deployed corporate Website with excellent reviews.

• Designed & developed new Lease Management System using ORACLE SQL Plus, SQL Forms.
• Presented working prototype to Senior Management and employees for integration.

B.Sc., Computers, Mathematics

Activities and Societies: Swimming, CCCComputer Science, Systems Analysis, Database Design, Digital Logic, Mathematics.

Advanced Levels, Math, Physics, Chemistry

Advanced Level Mathematics, Physics, Chemistry, Ordinary Level Technical Drawing, Mathematics, Additional Mathematics, English, Geography.