Michael Lazarus Email & Phone Number

Dandridge, Tn, Us

I oversee IT functions at multiple locations, develop and test solutions and mentor team members. Collaborating with End Users, Leadership, and IT stakeholders to design and implement solutions that meet business needs and follow established guidelines. Plan and execute projects within the end user workspace, including areas such as compute, end user devices, and location infrastructure. Understand high-level business functions from an IT perspective. Keeping abreast of technology in use at across the enterprise for infrastructure lifecycle management and developing new technology implementations. I leverage experience, leadership and problem solving to accelerate resolutions and foster an operationally coherent atmosphere.

Tennessee

I worked at an industry leader in Food Distribution providing Support, Planning, Reporting and Project Management across all things IT related for a major distribution center. I support and service end user workstations, enterprise equipment, office and production printers, cameras in addition to warehouse production systems. I maintain a quality of service through support and technologies for my users. I foster an aggressive stance on information security and emphasize on reduced waste and increased productivity methods. I strive to maintain smooth operational processes while looking for improvements that will provide increased returns and profitability for the company.

Dandridge, Tn

A combined innovative business offering services and products to the customers door. We leverage a customer centric model to foster growth and quality of service. Services we provide include:Computer Repair, Computer Sales, Computer Optimization, Computer Software Solutions, Installation of Computer Systems, Audio/Video Installation for Homes, Businesses and Vehicles, Installation and Repair of Electrical Systems, Professional Audio Systems Installation for Vehicles, Home Network Installation and Support, Business Network Support and Management, Business Workstation Support, Sales and Installation, Remote Desktop Support, Repair of specialty products such as LMR/Radio Systems and Integrated Circuits, Electrical Safety Inspections(IEEE, NEC etc.. Standards), Comprehensive Quotes, Maintenance Services & Contracts

Oak Ridge, Tennessee, United States

Provided remote Support and administration for an Enterprise Network servicing over 100k users. Level I and II IT Service Desk resolutions.

Provided Troubleshooting, installation, and maintained network and network related systems such as SONET, ATM, Routers, and Backbone systems. Installed and maintained AC and DC Power Systems such as Bank Driven UPS, ATS Switches, Inverters and Generators. Installed and managed telephony and VOIP systems through SL100 and edge systems. I also provided key customer service and quality assurance to all system users. I was on call for critical incident management 24/7 for 3+ years for this organization with a very high QOS. Met all requirements and complied with all industry regulations like DISA for a large backbone Long-haul/edge systems switching facility.

East

Migrated sensitive data and Deployed user Systems onsite for a large organization. Duties included leading several teams comprised of skilled technicians in deploying workstations and other infrastructure across multiple locations. I maintained a high level of quality assurance, protected sensitive organizational data, and implemented a no-nonsense approach to incident management and break-fixes. Served as a liaison between key organizational leaders and an IT Project team with HP Enterprise. Provided a hands-on leadership approach enabling a timely completion of projects with minimal user impact.

Multiple

Provided oversight and worked directly with a Project Management Team to successfully complete an enterprise deployment for a large government organization. Directed two teams of skilled technicians in daily workflow, scheduling and operations to complete the project. Provided conflict resolution for customers and VIPs. Established contingencies and oversight to protect Data throughout the migration process. Scope included 2,000+ end users and workstations.

Horry County, Sc

Provided vital services to a new business, including training, logistical support, and aiding productivity operating as a PC Tech in addition to the other duties. The role was key in establishing a successful business servicing a community of 2,000+.

Loris, Sc

Provided high level IT tasks and oversite of Computer Repair, Customer Service, Network Installation and troubleshooting, and Advanced Electronics Repair provided for a business and its customer base.

Columbus County, Nc And Horry County, Sc

I provided on-site computer repair and network services for many clients and businesses in the costal region. I also provided vital services to several computer repair shops/businesses as a business consultant, I trained employees on the importance of customer service and quality insurance. Instrumental in implementing a high level of efficiency and customer service in an industry generally lacking at the time.

Undergraduate Certificate In Computer Systems And Networks, Computer Engineering, 3.8

Activities and Societies: AMU Mentor Program

Diploma In Network Systems, Tactical, Enterprise, And Defense Networks And Systems, Graduate

Activities and Societies: Signal Regimental Member 650 Hours of Education and Training on Network and Telephony Systems

Associate Of Arts (Aa), Computer And Information Sciences And Support Services

15 Credit Hours- 1 Semester

High School Equivalency Diploma, Graduate

GED- 96th Percentile Battery Average 670