Michael Main Email and Phone Number
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2022 - Present: Contribute in a full time role as Senior Technical Writer and Information Developer at Rocket Software to provide documentation for Rocket Software modernization applications for legacy IBM i and IBM z mainframe computing platforms. In an Agile development environment, use DITA XML, Oxygen XML Author, Jira, and Slack as primary toolsets.2002 - 2022: Contribute as an integral implementer for a globally distributed enterprise product level Agile Programming effort to develop / implement Fiserv, Inc. Credit Union Solutions software products. These solutions provide integrated app software modules to users across North American markets. Master management of multiple offshore technical writing teams using remote-based communications, tools and process training, supervision, delivery, and review, including offshore-to-onshore source control tools and content integration. Review, assign, and evaluate extensive flows of project assignments while employing tools such as Rational ClearQuest for work order identification, tracking, and QA analysis. Act as onshore documentation source control librarian (Rational ClearCase) for multiple offshore writing teams. Plan, design, write, test, and electronically publish on-line RoboOffice and Flare 9.0 XML DHTML-based "Web Help" and additional user interfaces on WWW, Acrobat PDF, and print media. Responsible for Application Online Help System(s), Application User Guide(s), Web Services Developer SDK Guides, and Administration User Guide(s) for Java based software product suites. Update new technical and service function in both on-line and paper documentation for all releases. Interview, assess, plan, and execute "Train the Trainer" course curricula and content for software product implementation teams. Act to design and integrate Articulate and Captivate media presentations in on-line help systems to facilitate a "single-sourced" paradigm.1999 - 2002 Period: Worked with 30+ developers to successfully implement IBM Global Applications Management Services business implementation solutions that provide support services to mid-range computer system users via the Internet.1998 - 1999 Period: Worked with core team to successfully develop and implement IBM's AS/400e Series Information Center Online.Specialties: XHTML, HTML, CSS, author tools such as MadCap FLARE.
Rocket Software
View- Website:
- rocketsoftware.com
- Employees:
- 1255
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Senior Technical Writer And Information DeveloperRocket Software Aug 2022 - PresentWaltham, Massachusetts, United StatesCreate, edit, and manage Information Development content for Rocket Software's numerous MultiValue Database product modernization offerings. Apply minimalism and DITA structured authoring together with the most current principles of content strategy and information architecture.Master the optimal use of these tool sets: Ixiasoft DITA Authoring Platform | Notepad++ | PuTTY | MS-Word | Microsoft Office | Adobe Acrobat | SnagIt | Jira | Slack | Webex | WinSCP | OneDrive | Workday | Cisco AnyConnect VPN.Lead content initiatives that improve the customer experience and solve business and operational challenges. Mentor junior Information Development team members whenever the opportunity arises.Think critically about user journeys and content flows.Apply deep understanding of enterprise level software technologies.Work as a full time remote contributor in a self-motivated role as a detail-oriented team player, continuously prioritizing and managing multiple project assignments.
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Senior Technical WriterFiserv Oct 2002 - Aug 2022Brookfield, Wisconsin, United StatesInformation Developer / Senior Technical Writer, October 2002 - PresentFiserv, Inc.Contribute as an integral implementer with an "Agile" team that includes -both onshore and offshore- 80 Developers, multiple Testers, a dozen Project Managers, and Trainers to implement an International Development Group business solution.Act in dynamic role serving as onshore Lead for 1 onshore FTE Technical Writer as well as 5 offshore FTE Fiserv India Technical Writers. Train, guide, evaluate, and manage all writers on the team on a 24 x 7 basis, including substantial tele-conferencing commitments.Act as Rational ClearCase user help code guru for code management, delivery, and codebase problem resolution.Plan, design, write, test, and electronically publish on-line RoboOffice X5 and Flare XML/DHTML-based "Web Help" and additional user interfaces. -
Information Developer/ Technical WriterIbm May 1998 - Apr 2002Information Developer / Technical Writer, May 1999 - April 2002CDI Professional Services, on contract to IBM-RochesterWorked with 30+ developers to implement IBM-Rochester's IBM Global Applications Management Services business implementation solutions that provide support services to mid-range computer system users via the Internet.Designed, wrote, tested, and electronically published both on-line RoboHelp HTML-based "Web Help" and additional user interfaces on WWW, PDF, and print media to support AS/400e, RS/6000, AIX, and S/390 platform computer users.Responsible for Online Help and GUI text for: Electronic Services.Updated new technical and service function in both on-line and paper documentation. -
Computer Support TechnicianIndiana University Libraries Aug 1996 - May 1998Computer Support Technician, August 1996 - May 1998Customer & Access Services Department, Indiana University LibrariesProvided computing expertise to one of the largest circulation departments in the U.S.Served as departmental LAN Administrator.Conducted training needs assessments; provide classroom and individual training (software, hardware, Windows 95, MS-Office 95 & 97, Novell LAN) for a staff of 30 FTE support staff and library information professionals.Authored web-based and hard-copy instructional documentation.Conceived, designed, and acted as webmaster for the department's Public Service Sites, as well as Intranet Site for staff education and support.Performed subject web searches for staff.Recommended hardware / software purchases and upgrades. -
Book Acquisitions CoordinatorIndiana University Libraries May 1993 - Aug 1996Book Acquisitions Coordinator, May 1993 - August 1996Research Library Acquisitions, Indiana University LibrariesOversaw, trained, and assisted in the preparation of IUB's permanent bibliographic electronic IUCAT NOTIS records, copy holdings statements, and order/pay/receipt records for Roman language materials for the Main Library and IUB branches, as well as for five regional state campus libraries.Applied a broad knowledge of bibliographic structure, together with searching and editing skills in both statewide NOTIS and national OCLC databases.
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Procurement AssociateIndiana University Libraries Dec 1985 - May 1993Procurement Associate, December 1985 - May 1993Research Library Acquisitions, Indiana University LibrariesActed as a major link between I.U. Libraries and the publishing businessPurchased foreign and domestic books by locating, identifying, and assigning foreign and domestic dealers and publishing agencies.Facilitated high-priority requests on demand.Initiated and maintained aggressive contact with publishers, dealers and private agencies to ensure prompt delivery of materials.Performed as resource person to librarians and staff with regard to questions of publishers' practices.
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Branch ManagerJournalism Library, Indiana University Libraries Mar 1985 - Dec 1985Branch Library Manager, March 1985 - December 1985Weil Journalism Library, Indiana University LibrariesDirected all daily operations in the Weil Journalism Library.Scheduled, trained and supervised a PTE staff of 12 who worked 120 hours per week.Allocated and monitored a $11,000 yearly payroll budget.Provided reference service and library orientation to faculty, administrators / students.Conducted use studies.Established library hours.Designed instructional brochures.Provided editorial support to faculty for major reference publications such as Journalism Abstracts.Culled and selected photographs for a national best-selling book on W.W. II reporter Ernie Pyle [ERNIE'S WAR, Random House, 1986].
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System Services AssociateIndiana University Libraries Aug 1984 - Mar 1985System Services Associate, August 1984 - March 1985Interlibrary Lending Services, Indiana University LibrariesActed as administrative assistant and ILL-borrowing liaison.Planned, designed and conducted successful promotional campaign to initiate phase of service expansion.Acted as administrative assistant to department head for designing, directing and summarizing statistical studies.Conducted research projects.Monitored ILL-borrowing requests for the six I.U. regional campus libraries.Maintained liaison relationship -including travel- to I.U. regional campuses.Approved all payments made for regional campus ILL loans and photocopies.Instructed new staff regarding lending policy.
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Interlibrary Loan Lending AssociateIndiana University Libraries Aug 1981 - Aug 1984Interlibrary Loan Lending Associate, August 1981 - August 1984 Interlibrary Lending Services, Indiana University LibrariesProvided worldwide service -via mail and OCLC- in lending 18,000 items per year from 13th largest lending library operation in the U.S.Implemented and coordinated Bloomington Delivery Service (BDS) to provide photocopies and loans to faculty, administrators, and students on the IUB campus.Worked closely with I.U. branches, student couriers, and the local county library service authority.Regularly attended INCOLSA service authority workshops in Indianapolis to provide informational updates to the department.Hired, trained and supervised 1 FTE support staff and 3 student assistants.Assisted department head with ILL policy decisions.
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Reference Desk ConsultantIndiana University Libraries May 1981 - Aug 1981Reference Desk Public Consultant, May 1981 - August 1981Reference Department, Indiana University LibrariesUtilized a reference collection of 25,000 volumes to provide detailed reference service to students, faculty, and the general public.Provided extensive in-person and over-the-phone consultation.Position was held in tandem with my progress through the Masters Degree Program of the School Of Library and Information Science.
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Library Manager / Graduate AssistantIndiana University Halls Of Residence Libraries Aug 1980 - Jul 1981Library Manager / Graduate Assistant, Academic year 1980 - 1981Collins Living / Learning Center Library, I.U. Halls Of Residence LibrariesDirected the activities of a student residence hall library.Responsible for staff training, scheduling, supervision and evaluation.Selected and ordered books, record albums, and library equipment.Coordinated a library committee composed of students and faculty.Provided quality reference services to undergraduates.Position was held in tandem with my progress through the Masters Degree Program of the School Of Library and Information Science.
Michael Main Skills
Michael Main Education Details
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B.A., English
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Madison Heights High SchoolCollege Prep
Frequently Asked Questions about Michael Main
What company does Michael Main work for?
Michael Main works for Rocket Software
What is Michael Main's role at the current company?
Michael Main's current role is Senior Technical Writer and Information Developer.
What is Michael Main's email address?
Michael Main's email address is mi****@****erv.com
What schools did Michael Main attend?
Michael Main attended Indiana University Bloomington, Madison Heights High School.
What are some of Michael Main's interests?
Michael Main has interest in Cognitive Studies, Education, Environment, Linguistics And Philosophy, Poetry, New Technologies, Science And Technology, Arts And Culture, Health.
What skills is Michael Main known for?
Michael Main has skills like Technical Writing, Software Documentation, Robohelp, Online Help, Editing, Technical Communication, Xml, Manuals, Technical Documentation, Adobe Acrobat, Publishing, Testing.
Who are Michael Main's colleagues?
Michael Main's colleagues are Fabio Rossi, Nick Miller, Yongcheng Ma, Mukesh M Ramesh, Daniel Lam, Carlos Vela, Sylke Martens.
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