Mike Dodson Email & Phone Number

Tampa

United States

Kennesaw, Georgia

Led the technology function at a well established FinTech whose innovative financial products created a niche segment in the lending space. By utilizing decades of internal knowledge and willingness to invest in people, the CAN Capital technology group continually looks for innovative ways to use skills and tools to solve problems for the organization and.

Recent initiatives include:*Enterprise Service Bus Implementation*Data Center Migration*DR Strategy and Build Planning*ITSM Platform Redesign and Implementation*CMDB and ITAM Design*EA Engagement and Governance Model

Columbus, Georgia Area

Currently providing management consulting and EA services for:*Asset Lifecycle Management*Patch and Vulnerability Management*Other Enterprise related IT strategiesAlso advising on:* Action-based management* Data-driven decisions* Leading through change* Defect management* Operational planning

Saint Petersburg, FL And Salt Lake City, UT

• Oversee all aspects of 5 departments making up the Data Management organization with 3 direct and 60 indirect reports.
• Successfully rebuilt System Configuration team from poor performing business unit to premier business unit.o On-time delivery increase of 28% to 96%o Quality increase of 8% to 98%o Productivity increase of 32%
• Successfully implemented Annual Enrollment program for 500k customerso 99% system configuration qualityo 98% on-time delivery of carrier and payroll fileso 96% first pass quality yield on carrier files (43% increase)
• Created multiple QC tools and validation scripts to identify, correct and report on data issues across millions of data elements in various databases.o Ex: 50k data issues in FSA database corrected within minutes and.
• Re-engineered daily workflow activities using LEAN to positively impact business objectives and ensure adherence to performance standards resulting in >$3M in ROI
• Performed Business system to specification document audit which increased accuracy from 88% to 99% and resulted in $400k annual ROI and improved customer satisfaction

Saint Petersburg, FL

Saint Petersburg, FL

• Directed Account Management, Implementation, Claims Processing and Call Center teams for all EFS product lines.
• Created operating processes, inventory management processes, call center knowledge base, quality program and operating dashboards.
• Increased On-time claims processing from 70% to 96%.
• Improved claims processing quality from 85% to 97%.
• Established consistent call center service level metrics with all clients and consistently met or exceeded those goals.
• Assisted sales teams with RFP, site visits and client finalist proposals which led to a 20% increase in revenue in 2007 and 35% increase in 2008.

Saint Petersburg, FL

• Developed and directed all aspects of the Customer and Corporate Data business units charged with managing and integrating all customer, client and inventory data.
• Established Project Management Office
• Directed multiple enterprise-wide projects including international system integration with a major printer company in France
• Direct and oversee various policies, objectives and initiatives within the Americas Operations group with 7 dotted-line reports
• Increased business unit SLA performance from 70% to 94%
• Direct and oversee integration of operations for Americas and International contracts and partnerships

Master Of Business Administration (M.B.A.), Management, 3.92 Gpa

Activities and Societies: Graduated Summa cum Laude, Member of National Scholars Honors Society, Specialization in Management

Bachelor'S Degree, Business Administration, 3.1 Gpa