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Michael Duffy is listed as Quality Analyst @ ANI | Bachelor's in Business | Experience across Ireland, UK and USA at Allstate Northern Ireland, a with 2303 employees, based in County Donegal, Ireland. AeroLeads shows a matched LinkedIn profile for Michael Duffy.
Michael Duffy previously worked as Quality Assurance Analyst at Allstate Northern Ireland and Service Desk Support Analyst at Allstate Northern Ireland. Michael Duffy holds Bachelor’S Degree, Marketing, Level 7 from Letterkenny Institute Of Technology.
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Detail-oriented quality control analyst building years of experience in the field. Working as a Digital Marketing Consultant overseas in the USA motivated me to continue taking myself out of my comfort zone and always explore adapting my qualifications through my responsibilities. My strong observation skills, quick learning, and transparent communication all guide my ability to solve problems efficiently. The work I accomplish ensures that the companies I am part of are operating to the best of their abilities.
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Strabane, Northern Ireland, United Kingdom
My role focuses on the analysis of quality results, driving business strategies through monitoring and identifying opportunities, delivering coaching and feedback to improve the overall performance and quality of service. I review and analyze data such as customer feedback to drive business problem solutions.
Strabane, Northern Ireland, United Kingdom
I aided customers, employees and agents of Allstate in USA, India & Northern Ireland in responding to incoming calls and chats, determining the root cause of these issues and either direct to, escalate to an above team, perform or create and document solutions for our clients' IT/product related problems. Coming back to the position on a full time basis, I utilized my previous experience to hit the ground running. I took initiative and was trusted to shadow with others and show newer coworkers how our processes and applications worked, as well as volunteering my talents across various departments when reliably requested.
Seattle, Washington, United States
Achieved further sales on companies associated with our marketing firm thanks to ideas for advertising across social media platforms. Performed many tasks centered around gaining contacts via email marketing as well as being in charge of maintaining excellent relations with our current clients with frequency & transparency. Established many companies Markpro provides for via creating logos and flyers on services like Canva.
Strabane, Co. Tyrone
I aided employees and agents of Allstate in USA, India & Northern Ireland in responding to incoming calls and chats, determining the root cause of these issues and either direct to, escalate to an above team, perform or create and document solutions for our clients' IT/product related problems. I had exceeded the company's standard through first contact resolution, resolving the customers' issues & preventing escalation to another team and achieved a high customer survey average of closed loop feedback during my tenure.
Other employees you can reach at allstateni.com. View company contacts for 2303 employees →
J Ross
Colleague at Allstate Northern IrelandBelfast Metropolitan Area, United Kingdom
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David Kelly
Colleague at Allstate Northern IrelandIreland
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Karen Murphy
Colleague at Allstate Northern IrelandBelfast Metropolitan Area, United Kingdom
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John Dixon
Colleague at Allstate Northern IrelandBelfast, Northern Ireland, United Kingdom
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William Carmichael
Colleague at Allstate Northern IrelandLisburn, Northern Ireland, United Kingdom
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Nicola Watson
Colleague at Allstate Northern IrelandBelfast Metropolitan Area, United Kingdom
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Steven Barry
Colleague at Allstate Northern IrelandBelfast Metropolitan Area, United Kingdom
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Rosemary Williamson
Colleague at Allstate Northern IrelandBelfast Metropolitan Area, United Kingdom
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Mairead O'Kane
Colleague at Allstate Northern IrelandUnited Kingdom
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Caoilte Mac Conchoille
Colleague at Allstate Northern IrelandBanbridge, Northern Ireland, United Kingdom
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Activities and Societies: Secretary of LYIT's Public Speaking Society in both 2017-18 & 2018-19.
Activities and Societies: Debate Team
Quick answers generated from the profile data available on this page.
Michael Duffy works for Allstate Northern Ireland.
Michael Duffy is listed as Quality Analyst @ ANI | Bachelor's in Business | Experience across Ireland, UK and USA at Allstate Northern Ireland.
Michael Duffy is based in County Donegal, Ireland while working with Allstate Northern Ireland.
Michael Duffy has worked for Allstate Northern Ireland and Dominican Association Of Washington State.
Michael Duffy's colleagues at Allstate Northern Ireland include J Ross, David Kelly, Karen Murphy, John Dixon, and William Carmichael.
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Michael Duffy holds Bachelor’S Degree, Marketing, Level 7 from Letterkenny Institute Of Technology.
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