Michael Dunn Email & Phone Number

• Analysis of employee engagement qualitative and quantitative data in MS Excel to identify trends over time, and statistically significant outliers, and quality control of formulas• Responsible for reporting of employee engagement data enterprise-wide, by organizational unit, and addition relevant demographics to assist our journey to a high performing, inclusive culture• Part of the core team who interacts with the outside vendor on company culture, Culture IQ, to foster trusted partnership and ensure timeliness and accuracy of deliverables from vendor• Review and analyze tool capabilities of potential employee life cycle survey vendors for technical and reporting offerings to meet Edison’s future employee feedback needs and gain process efficiencies• Provides support to Organizational Health Assessments statistical analysis and reporting• Partners and provides support to the HR Business Partners on reporting and analysis of equitable performance development ratings across multiple organizational units

• Analysis of employee engagement qualitative and quantitative data in MS Excel to identify trends over time, and statistically significant outliers, and quality control of formulas• Responsible for reporting of employee engagement data enterprise-wide, by organizational unit, and addition relevant demographics to assist our journey to a high performing, inclusive culture• Part of the core team who interacts with the outside vendor on company culture, Culture IQ, to foster trusted partnership and ensure timeliness and accuracy of deliverables from vendor

• Investigatory analysis of Edison customer accounts to resolve billing exceptions • Collaborated directly with other team members and internal department personnel to build the steps for each exception and create an end to end resolution for highly complex billing issues

• Weekly analysis of profit & loss• Comparison of competitive rates for management reporting• Considering multiple logistical variables including time, cost and performance, to make decisions that result in maximum efficiency.• Communicating with varying levels of staff, drivers, and management of ensure service levels meet customer targets.

• Trained team of 5 analysts and developed training materials for consistency• Creates multiple financial reports using People Soft and MS Excel to provide Corporate Accounting, Executive Management, and Shareholders with weekly financial performance• Coordinates franchise accounting portion of annual financial audit to ensure SOX compliance• Analyzes, examines, and interprets account records, compiles financial information, and reconciles reports and financial data for accurate financial reporting• Managed a portfolio of over 200 US and international and domestic franchisees consisting of ~750 Restaurants, 30 subtenants, 40 third parties, and all Carl’s Jr Mobile Event accounts• Establishes improvements to daily processes by performing analysis and effectively communicating recommendations to management for maximum efficiency• Creates and analyzes data for escalated accounts for Upper Management and the Legal team to create transparency and bridge communications• Set up Oracle Ebill for Franchisees and trained owners/contacts on sales reporting and invoice payment• Set up PeopleSoft Cash Application for proper application of cash, GL account coding and balancing with Treasury

• Responsible for mediation and resolution of discrepancies between portfolio accounts, Senior Management, Legal, Contract Team, Corporate Accounting, Real Estate, IT, Equipment Sales, Marketing, R&M, et al.• Communicated with Franchisees to receive missing sales and performed troubleshooting on sales issues so continued revenue would be generated for Advertising and Royalties• Prepared detailed Excel statements for customers including investigatory notes and management summaries on any discrepancies or variances to increase client satisfaction

• Prepared weekly and period accounting journals/reports for Corporate Services• Assisted Manager, Corporate Facilities Services with the Period Budget Forecast and other various projects• Coordinated the development and maintenance of departmental policies and procedures• Coordinated the printing and mailing of new product training and marketing materials for Carl’s Jr. and Hardee’s, including coordination of staff