Michael Durham Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

Toronto, Canada Area

Toronto, Canada Area

Provided monitoring and remediation support for enterprise level physical and cloud infrastructure environments.Liaised with a team of Microsoft proficient analysts in a Network Operations Center as a 24/7 managed services provider for enterprise infrastructures.Performed root-cause analysis for critical service impacting incidents to determine and report.

Toronto, Canada Area

Administer and maintain Backup Servers (Production and Co-location Site) Patch management (windows and server updates) Disk management Administer and monitor backup plans (on both backup servers) Administer and Maintain Windows Server Update Services Ensure all workstations are getting appropriate updates in a timely manner Troubleshoot any client update.

Toronto, Canada Area

• Microsoft Dynamics AX 2012 Administration-
• Assisted in building and deploying Dynamics AX 2012 environments (Development, UAT and Production Servers).
• Assisted in importing reports from SQL Server 2012 and presenting in Dynamics AX 2012.
• Liaised with Consultants to develop customized forms for AX 2012 and promote code across all environments.
• Maintained and Patch Managed all Dynamics AX 2012 development production environments.
• Developed and assigned Security Roles, Duties and Permissions for user groups.ZAP BI Administration-

Newnham Campus, Information Technology Services Department

• Assisted in helping students and professors resolve any computer, printer or plotter related issues.
• Ensured assigned computer laboratories were maintained and all equipment was functional.
• Troubleshot all computer, printer or plotter related issues that were reported by students and professors.
• Upgraded and repaired computers in assigned computer laboratories.
• Maintained all department printers and plotters.
• Assisted in the ghosting of computer laboratories and installing new software.

El Dorado, Trinidad W.I

• Granted, denied and modified employee billing data base access as required.
• Resolved/Escalated errors or inconsistencies in the Billing or related databases.
• Performed a regime of regular data backup and provided application support to ensure continuity of operations.
• Ensured timely rating and posting of calls to customer accounts.
• Provided reports on a weekly, monthly and quarterly basis.

El Dorado, Trinidad W.I

• Coordinated daily installation of internet and telephony services.
• Troubleshot external network issues.
• Troubleshot internet and telephony connectivity issues.

Computer Engineering Technology, Software, Microcontrollers

Activities and Societies: Associate Member of OACETT, Student Member of IEEE

Computing And Information Systems, Information Technology