Michael Wilcox Email & Phone Number

London

Leading large and small projects that deliver business transformation on behalf of not-for-profit clients through a combination of strategy, people, processes and culture, underpinned by technology.The role includes building business cases for investment, requirements gathering for new technology, business process reviews, procurement and technology partner selections, CRM, CMS and digital implementation project management support, as well as benefits realisation.About Hart SquareDedicated to the non-profit sector since 2009, Hart Square provides unwavering independent advice, expertise and specialist consulting services around the strategic, CRM and technology challenges faced by membership bodies, charities, fundraising organisations, trade associations, education, and local government.Hart Square’s mission is to provide the insights non-profit sector professionals need to gain confidence in their technology buying decisions and make their organisations more successful.

United Kingdom

Helped organisations of all sizes to improve how they work in the digital space. This included developing digital strategies, supporting a start-up not-for-profit anti-waste organisation, and re-imagining websites.

Canterbury, United Kingdom

Strategic and operational oversight of the IT Development section of Information Services department (about 50 people across eight teams, budget circa £3m). Development and maintenance of many digital platforms including web sites, elearning platforms, and corporate systems. Ensuring that the University’s IT Infrastructure provided a stable bedrock for identity, desktop, networks and security. Governance and development of annual programme of work (150 people). Business analysis and UX consultancy for major university projects.- Delivering key university IT and digital projects: ‘KentWeb’ – a major revamp of the website; ‘Staff Connect’ – an HR/payroll system with full digital access; ’KentPlayer’ – a university-wide lecture capture solution; and start-up support for the new Kent and Medway Medical School.- Active in governance through committees such as Web Management, Elearning, Brand Strategy, Athena Swan, and IT Users.- Development of the department’s strategic planning and development through the Information Services Senior Management Team.

Canterbury, United Kingdom

Led the team of over 20 full and part-time staff developing and managing a wide range of University web services. Responsible for: - Development of the University's core public websites. - Provision of web support and technical advice to departments across the university. - Planning work schedules in accordance with agreed strategies and priorities. - Monitoring and planning exploitation of emerging technologies. - Actively contributing to the strategy and policy formulation. Achievements: Continuous improvement of University website. Launched new services such as the British Cartoon Archive website, staff intranet, SharePoint service, student portal, streaming services, SMS alerts, Info display panels.

Canterbury, United Kingdom

Responsible for management of the staff in the team, the development of the University of Kent's websites, the planning of work schedules in accordance with the priorities set by the University's Web Steering Group.Achievements: the launch of new web-based services including user-support, advice and consultation, liaising with governance groups, project management of web development projects, and promotion of the University's website.

Responsible for the management of the Unit, establishing strategies and priorities, the University’s website, setting standards and templates and creating and managing the core elements. Achievements: coordinating activities across a complex organization ensuring that the website delivered a coherent user-centric experience, commissioning a new Content Management System, intranet and student portal.

Guardian of the corporate identity including a redesign following award of university title. Produced design for multiple strategic initiatives. Project management, client liaison and print buying.

Worked on accounts such as Orange, Sainsburys, Xbox, MSN

Overall management and running of small three-person web agency - handled new business, account handling, strategy, creative design and web design and development. Included involvement with a dotcom start-up. Clients: Soho House Group, British Ecological Society, Fleetway Travel, Westminster School.

Responsible for print and (what was called) new-media, creative direction, team management, production and print-buying. Achievements: corporate identity guidelines; design of publications, produced first website and intranet implementations.