Michael Brazell Email & Phone Number

Oklahoma City, Oklahoma, Us

Oklahoma City, Us

Responsible for management and support of Airport supported systems including AMAG access control system, Genetec Security Center (Closed Circuit Television software), Axis security cameras, Airfield Lighting control system, and BlackBox Crash Phone system. Duties include installation, maintenance, troubleshooting, and repair of various Windows Server and network hardware (Cisco and GarrettCom), along with Tier 2 application and client support for Airport Department staff. Coordinate installation, maintenance, and projects with vendors. Provide technical guidance and direction for Systems Support Specialist I.

Colorado Springs, Co, Us

Perform Qualification Test and Evaluation (QT&E) and regression testing for proprietary Time and Attendance (TAA) web application software releases. Ensure proper performance of application through use of test scripts and documentation. Update Oracle database tables and fields to facilitate testing and ensure compliance with requirements. Prepare test reports and documentation for distribution to Project Management Office (PMO), Office of Primary Responsibility (OPR), Project Manager, and stakeholders.

Oklahoma City, Oklahoma, Us

Employed SolarWinds, StruxureWare Central, AlarmPoint, and Systems Center Operations Manager to provide 24/7 monitoring and response for critical sites, systems, and infrastructure. Performed preventative maintenance, troubleshot, and coordinated corrective actions with users, IT teams, and vendors for local and remote Cisco network hardware and various server infrastructure. Assisted other teams with an assortment of varying scale projects and tasks; i.e. Company Wide Outlook PST imports to Exchange, offshore SAP developer Citrix/VPN support, Tier 1/User Level support. Ensured integrity of monthly production Windows Server patch night: manually patch Exchange/BES, mitigate unpatched servers, validate services postpatching, communicate end results, and coordinate resolution for any outstanding issues. Developed, revised, and implemented documentation, procedures, and checklists with Infrastructure Operations Center (IOC) teammates, IT teams, and vendors.

Randolph Afb, Tx, Us

Member of a “first-in” communications team; built environment from scratch -using physical and VMware ESX servers-, fully mission capable within 72 hours, and provided customer support from desktop to domain level. Mitigated network security threats through Group Policy Objects (GPO), startup/logon scripts, user education, security patches, and antivirus software. Enterprise administrator for Windows Server 2003. Managed Exchange 2003, Active Directory, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), Sidewinder Firewall, and Blue Coat proxy. SharePoint site owner for 120+ users. Complied with Field Change Orders (FCOs) by installing, upgrading, and maintaining hardware, software and related equipment.

Randolph Afb, Tx, Us

Provided communications support through two Presidential visits. Received, troubleshot, tracked, and resolved customers’ desktop to domain level IT issues via phone, email, and in person for 8,000+ user host unit as well as 67 tenant units. Managed 300+ Blackberry users, and oversaw migration from BES 3.6 to BES 4.1. Enhanced security and streamlined user experience by enforcing BES and device IT policies. Administered Automated Message Handling System (AMHS) and Exchange 2003 servers. Provided critical information to base populace regarding communications and network issues by composing base-wide Notices to Airmen (NOTAMs). Satisfied Time Compliance Network orders (TCNOs) and Security Technical Implementation Guides (STIGs) by implementing patches, updates, hot-fixes, and translating policy requirements into configurations.

Randolph Afb, Tx, Us

Configured and installed Operating System images for MS Windows XP clients; included required software, patches, and GPOs. Provided desktop level support for approx. 11,000+ users by troubleshooting, maintaining, and replacing computer/printer hardware, software, and components. Streamlined installation process by configuring Remote Installation Server and Kanguru Hard Drive Duplicator; enabling unattended installation of operating system, software, and patches. Reduced required man-hours by 75% and 92% respectively. Received new IT equipment requirements, recommended solutions to meet mission needs, and issued in stock equipment to fulfill requirements. Maintained conference room equipment for critical squadron leadership briefings.

Master Of Science - Ms, Management - Leadership

Bachelor Of Science (B.S.), Network Management

Education record

Mechanical Engineering