Lead the strategy and integration of acquired companies. Build relationships with the business unit to lead to transformation activities to achieve an Acrisure-wide strategic portfolio of market-driven digital technology platforms poised for enrollment growth. The portfolio includes IT Infrastructure and IT Applications initiatives as well as Cybersecurity and digital transformation initiatives. Worked collaboratively with internal and external stakeholders driving critical technology transformation strategies; designing system lifecycle stage plans; engaging market intelligence research; developing business case & ROI for initiatives; guiding quality technology deployment and IT portfolio management processes. Integrated 100's of newly acquired partners into our Technology Stack, while aligning the line of business applications though a nimble and structured process, while maintaining governance and risk management. Maintained processes in a very matrixed environment where change was constant.

Provides leadership, support, and direction for information technology systems through collaboration, education, and relationship building. Functions as a key member of the executive leadership team and as an advisor to the CEO.

Provides leadership, support, and direction for information technology systems through collaboration, education, and relationship building. Functions as a key member of the executive leadership team and as an advisor to the CEO.

Our organization has significant leadership, technology, and operations experience spanning all facets of the healthcare industry. We are heavily involved daily in initiatives to promote and engage in the connectedness that healthcare needs.OptyConnect is about connecting people in business and the healthcare industry for more meaningful interactions. We don’t just connect people to things.Created HealthcareConsultant.com a Top Niche Job Board and Video Interview Assessment Platform for Healthcare Consultants / Job Seekers and Employers / Recruiters - utilizes AI process for distinct matching capabilities.

Formulate the organization’s strategic technical vision with a detailed assessment of the gap between business goals and infrastructure. Serve as a data-driven change agent fostering an environment of continuous improvements guiding the development of web-based application platforms. The platforms allow the capture of contract data and automated data flows that were once performed manually. Key Contributions:* Propelled the transition to modern infrastructure pivoting from outdated technologies and implemented a CISCO backend with unified communication capabilities. Converted physical servers to VMWare virtualized architecture using CISCO UCS technology.* Upgraded the internet backbone to include wireless backups and pivoted the organization from desktops to laptop utilization to facilitate remote work during the COVID19 shutdown. The upgrade improved the network and operational efficiencies by 55%.* Created a virtual desktop solution for the Veterans Affairs Administration to allow external peer review clinicians to evaluate patient data to improve levels of care and patient outcomes. The virtual solution improved system security and peer reviewers’ satisfaction by 65% and reduced manual operations by 45%.* Drove the development and deployment of custom software solutions, on-time and under budget spanning several quality assurance initiatives, which lifted organizational process efficiency by over 60%.* Led the creation and ongoing IT operations of a joint organization of eight healthcare companies, Superior Health Quality Alliance, to bid on Centers for Medicare & Medicaid Services (CMS) contracts.

Entered a short-term contract to head the engineering of front-end applications, databases and back end systems, and service-oriented architecture (SOA) for Conifer Health Solutions. Pivoted the organization from manual operations to automation for ongoing tasks. The shift generated a 40% lift in productivity and created the bandwidth to deep dive into organizational processes to address redundancies and inefficient processes. Key Contributions:* Orchestrated the implementation of a data exchange process that interfaced with the Michigan State Health Information Exchange (MiHIN) for secure statewide data sharing. Providers received admission, transfer, and discharge alerts for improved care transitions for a 25% reduction in medication and therapy duplication.* Marketed the benefits of the organization becoming an active member of the Michigan Association of Health Plans and achieved buy-in from the executive team. The non-profit organization is committed to lowering the uninsured rate and higher quality and affordable outcomes for Michiganders.

Governed daily IT operations including systems architecture, technical support, network maintenance and administration, and VOIP communication system installations to facilitate over 100M annual paid claims. Headed the build-out and preventative maintenance of payer-based systems, video conferencing applications, and imaging software. Recruited and hired a data analytics team to build dashboards and reports, for internal and external customers, which offered deep insight into revenue to target attainment and operational inefficiencies.Set clear, scalable processes to accelerate the creation of sustainable tools that upended persistent barriers to patient treatment. Backend systems allowed the exploration of new financing models and electronic records integration and streamlined workflows to improve data exchange between systems. Ensured that database, network, and server architecture served as a flexible and persistent backbone for mobile applications that better-connected patients to providers.Key Contributions:* Deployed 300+ Polycom systems for mental telehealth client interactions. The new system functionality raised client satisfaction scores by 15%, decreased appointment no-shows by 27%, and boosted revenue by $2.3M.* Steered the relocation of the organization to a new office. Collaborated with architects to set up offices, conference rooms, and training rooms for IT operational readiness. The IT infrastructure upgrade improved network throughput by 35%.

Presided over the execution of enterprise-wide programs and projects encompassing efficient processing, expense reduction, worker productivity, technical incident resolution, and workplace culture. Collaborated with C-level executives on multi-year strategic plans, project roadmaps, and methods to improve communication during all phases of a project’s lifecycle.Key Contributions:* Spearheaded the implementation of Epic software and the integration of additional modules. Completed the foundational EPIC implementation within 18 months for $2.5M less than budgeted costs. Post-implementation, the scope of responsibilities expanded to include the Emergency, Surgery, and Lab departments.* Interviewed and evaluated approximately 300 potential employees for the Epic project to choose top talent.* Led BioMed device integration throughout the health system collaborating with a key vendor to thoroughly understand the data integration process and create a unified data collection process.

Guided ten managers in organizational policies, procedures, and best practices to develop sophisticated software and project management tools. Identified data gaps, inefficient processes, and long-standing pain points, converted findings into business proposals, and transformed business requirements into technical specifications.Key Contributions:* Steered the deployment of a next-gen system to put data in the hands of both providers and patients for a better quality of care. The system reduced medication errors, decreased unnecessary investigations, and improved communication between medical staff and patients.* Integrated NextGen EMR (Electronic Medical Records), IDR (Integrated Data Repository), and MiHIN (Michigan Health Information Network Shared Services) systems with the Rhapsody Interface Engine. Patient data could quickly and completely flow between systems with automated workflows.* Implemented Mobile Charge Capture (MedAptus), throughout the physician group, to pivot from manual reconciliation processes for a 65% reduction in time and a 35% reduction in costs.* Deployed CodeRyte natural language processing for pathology which reduced manual coding operations by 90%.* Quarterbacked the implementation of management software to improve workflows including appointment scheduling, patient demographics capture, inventory and document management, and streamlined billing processes.

Entrusted with leading IT initiatives and planning for three collaborative healthcare companies including a large Medical Billing and 150+ practitioner ER physician group. Source, evaluate, and select hardware, software, telecom, and security systems, aligning resources with unique company needs. Maintain and enforce disaster recovery / continuity plans. Plan and implement ongoing infrastructure integration, applying best practices to streamline business processes. Administer medical billing application, including updating / reviewing dictionary items and reports; maintain SQL database applications for HR, Credentialing, and Finance. Manage Exchange Server.

Direct and evolve IS management solutions for one of the largest health services companies in the mid-Atlantic region. Collaborate with senior-level managers to create imaging workflow and new business solutions. Establish coding standards, policies, and procedures. Create and establish internal software development lifecycle processes in collaboration with several departments (Business Processing & Analysis, Project Management, Data Warehouse, and Operations). Identified functionality gaps and advised on solutions while facilitating development activities across several departments. Review, evaluate, and recommend software and hardware procurement based on best-practice analysis of overall operations. Maintain company Intranet content, applications, and Integrated Voice Recognition (IVR) systems.

Served in Active Duty and the Reserves around the globe.