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Michael Effertz is listed as Stay-at-home Dad based in Minneapolis, Minnesota, United States. AeroLeads shows a matched LinkedIn profile for Michael Effertz.
Michael Effertz previously worked as Tax Resolution Specialist at Gusto and Compliance Research Consultant at Zenpayroll. Michael Effertz holds Bachelor Of Arts, Philosophy from University Of Minnesota.
Customer service is my passion. I excel at building integral partnerships with my clients, providing the kind of care, accountability, and reliability that they need to thrive. I am currently applying this skill set in my full-time role as a stay-at-home dad.From 2016-2018, I served remotely as a tax issue resolution specialist for Gusto. I was an essential partner on the tax resolution team, researching federal, state, and local tax notices for small businesses and assisting them in bringing their tax accounts back into compliance. In the role, I developed my customer service skills, critical thinking and problem solving ability, and upped my mad Giphy game on Slack. Prior to joining Gusto's tax resolution team, in 2015 I worked with then-Zenpayroll as a compliance research consultant, aiding the product engineering team in investigating such issues as city and state mandatory sick leave ordinances.Previously, I worked full-time as a Customer Service Representative at Paychex, where I enjoyed interacting with over one hundred and twenty small business owners, bookkeepers, and CPAs each week. While payroll processing requires strong technical knowledge and skill, I found that soft skills like listening and anticipating another's needs were even more essential to success.In May, 2010 I graduated summa cum laude from the University of Minnesota-Twin Cities with a Bachelor of Arts degree in Philosophy and a minor in Cultural Studies and Comparative Literature. I studied both ancient and modern philosophy, through which I developed creative and critical thinking skills, problem solving skills, and analytic skills.Specialties: ethical deliberation, account management, proofreading, public speaking, data entry
Listed skills include Data Entry, Public Speaking, Proofreading, Customer Service, and 17 others.
A career timeline built from the work history available for this profile.
Greater Denver Area
Review and research incoming federal, state, and local tax notices on behalf of small business clients. I routinely investigated and resolved notices concerning balances due, penalty assessments, missing tax returns, duplicate tax returns filed in the same period, mismatched wage reporting on Forms 941 and W-2, and state unemployment insurance tax problems.
Bloomington, MN
Independently researched payroll regulations and laws (such as taxes and labor compliance) and coordinated with engineers to maintain and enhance the payroll product. Communicated with the team remotely using an array of online tools, such as email, Google Drive, and Slack. Specialized in state payroll regulations and compliance.
Mendota Heights, MN
Provides customer and technical support to hundreds of small- to medium-sized client businesses that utilize Paychex Preview software for their payroll processing needs.Service is provided by phone and by email primarily, assisting clients with troubleshooting, processing complex and sensitive payrolls, maintaining tax compliance, amending tax returns.
Mendota Heights, MN
Partners with Paychex management to monitor performance and promote best practices within the team of mentors. Assists with the assignment of mentors to newly hired employees.Tracks mentor/mentee interactions weekly through a detailed status log.Conducts monthly meetings with the mentor team and quarterly meetings with management.
Mendota Heights, MN
Processes payroll and taxes, including quarterly and annual reports, for hundreds of client businesses.Provides excellent customer service by personally communicating with and attending to the needs of clients.
Eugene, Oregon Area
Revised and corrected 4-8 issues per year for spelling, grammar, and syntax.Verified article content by checking factual claims against source material.Standardized essays and poetry according to The Wand's style guidelines.
Scanned tickets, loaded and unloaded guests, and operated rides.Communicated safety policies to guests.
Assembled and balanced cash drawers daily, handling between $100 and $1,000 at a time.Catalogued inventory to respond to customer demand, resulting in a higher volume of popular goods ordered, reduced overstock, and an overall increase in sales.Developed innovative sales techniques for exciting interest in previously unpopular merchandise.
Sold admissions and refreshments. Operated projector. Faxed sales records and made bank deposits nightly.
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Michael Effertz is listed as Stay-at-home Dad.
Michael Effertz is based in Minneapolis, Minnesota, United States.
Michael Effertz has worked for Gusto, Zenpayroll, Paychex, The Coph Nia Wand, and Nickelodeon Universe.
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Michael Effertz holds Bachelor Of Arts, Philosophy from University Of Minnesota.
Michael Effertz is listed with skills including Data Entry, Public Speaking, Proofreading, Customer Service, Persuasive Writing, Outlook, Event Planning, and Payroll.
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