Michael Lefebvre Email & Phone Number

Pittsburgh, PA, US

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

A CSA is the main point of contact to guide customers through onboarding, expansion, and any new projects they take on. At Panopto, CSAs are true advocates for the customers. A CSA can focus on how impactful video can be to the end users, all while building important relationships. Primary responsibilities include:Understand technical complexities of our.

Cranberry Twp, PA

To ensure customer success and facilitate engagement with customers who have purchased the TrueCommerce Platinum Support Service, or have been identified as a strategic account or to the TrueCommerce organization. To engage with their assigned accounts to ensure they are gaining the maximum value from the TrueCommerce solution by providing high level.

Elected as Councilman of the 3rd Ward of Wilkinsburg for a 4-year termRe-elected in November 2017 for a third 4-year term on Wilkinsburg Council

Needham, Massachusetts Area

• Managed global support team which provided client services for all PTC University products, resulting in nearly $32M in revenue for licensing and maintenance of PTC University eLearning. Assisted customers with.
• Held cross-functional meetings between Support, Operations, and Product Development teams, ensuring customer support issues and enhancement requests received the most appropriate priority.
• Assisted… Show more Managed global support team which provided client services for all PTC University products, resulting in nearly $32M in revenue for licensing and maintenance of PTC University eLearning. Assisted.
• Assisted Product Development to define and plan new features/capabilities.
• Ensured proper revenue recognition by guaranteeing all eLearning orders were processed correctly and in a timely fashion.
• Worked with Sales and clients to ensure a thorough understanding of the software capabilities. Participated in the product release management meetings and product releases to certify software requirements met customer.

• Subject matter expert in PTC University’s assessment software (Pro/FICIENCY). Managed extensive library of questions covering all PTC products. Created customer specific knowledge-based and skill-based questions and.
• Worked extensively with customers on customized Pro/FICIENCY assessments.
• Created custom skill questions in Pro/FICIENCY. Upgraded all skill… Show more Subject matter expert in PTC University’s assessment software (Pro/FICIENCY). Managed extensive library of questions covering all PTC.
• Created custom skill questions in Pro/FICIENCY. Upgraded all skill questions to the current XML-based solution which enhanced the customer solution feedback and results.
• Worked with the PTC University Quality Assurance teams to ensure that PTC University products were released with the highest possible quality. Participated in user acceptance testing (UAT) and managed defects in the.

• Subject matter expert in PTC’s Pro/ENGINEER software. Provided in-center and on-site training to PTC customers.
• Certified in over 15 MCAD courses.
• Performed Precision Learning Programs (PLPs) and Digital Model Definition Optimizer (DMDO) at various customer locations.
• Created baseline assessments to test user proficiency in PTC MCAD software, helping to identify skills and knowledge gaps.
• Established customer specific training plans based on the results of the assessment… Show more Subject matter expert in PTC’s Pro/ENGINEER software. Provided in-center and on-site training to PTC customers.
• Established customer specific training plans based on the results of the assessment. Training consisted on instructor-led training, one-on-one mentoring, customized workshops, and self-study. Show less