Michael Lima Email & Phone Number

Santa Clara, California, United States

San Jose, California, United States

● Daily monitoring of inventory and revenue strategies.● Managed hotel operations during closure due to pandemic ● Sell and manage 4800sq. ft of meeting space and all catering and AV needs.● Manage all corporate accounts and SMERF markets, and continue to generate new revenue.● Consistently maintaining relationships with Top and Target Accounts.● Participate in weekly revenue calls and daily stand-ups● Prepare quarterly marketing reports or as requested. ● Cultivate collaborative relationships within all areas of the hotel and executive leadership team.● Assist in all areas of the property as needed i.e. Front desk, restaurant, maintenance and housekeeping.● Manage sales team and performed yearly performance reviews. ● Coach and mentored new team members, sales managers ● Helped to transition through multiple management company changes

Palo Alto - Los Altos Ca

● Daily monitoring of inventory and revenue strategies.● Consistently maintaining relationships with Top and Target Accounts. ● Manage 1200 sq. ft of meeting space and all catering and AV needs.● Managed all corporate accounts and acted as back up for SMERF market as needed. ● Build group blocks in FOSSE● Participate in weekly revenue calls and daily standups ● Performs forecast, biweekly and monthly 30-60-90-120 days out● Fully understand the need to penetrate, saturate and qualify all accounts● Cultivated collaborative relationships within all areas of the hotel and executive leadership team.● Managed and oversaw all marketing and social media for the hotel ● Assisted in all areas of the property as needed i.e. Front desk, restaurant, maintenance and housekeeping.● Managed sales team and performed yearly performance reviews. ● Coached and mentored new team members, sales managers and front desk associates● Coordinated and project managed multiple internal team events and philanthropic activities, including, quarterly employee lunches, annual holiday party, employee summer picnic, Courtyard Cares and Shares, Holiday Toy Drive, Crystal Apple Teacher awards and partnered with Los Altos Community Foundation

Mountain View, Ca