Endpoint management including automation, deployment, security configuration, network and application integration.

Provides support to Windows 7 desktops and laptops, supporting IE9, Java, MS Office 2010, and other COTS and in-house applications. Performs Tier 3 technical support for trouble tickets and system level diagnostics and problem remediation for ongoing issues to implement a solution site-wide. Works extensively with Group Policies to adhere to USGCB standards, yet allow for proper functionality of all in-house applications.

Lead Technician and CEOAdministrative: Manage finances, taxes and payroll, hired and trained 15 staff members across three locations. Primary contact for corporate and insurance filings, along with vendor and customer relations.Operations: Grew company from inception to three locations. Developed & implemented residential and small business computer service model including break-fix, and ongoing support subscriptions. Led development project for information database including customer, case, invoice, and payroll tracking system.Technical: Developed testing and repair best practices, researched and implemented off-site data backup and remote monitoring and maintenance services, and act as chief service technician. Work with variety of industry specific software including medical, agriculture, and non-profit programs and tools. Demonstrate ability to adapt quickly, as each residential and small business customer has its own set of requirements.

Primary support for 200 computers and 250 staff members.Provided support for business units and student organizations.Developed high-security configuration for Windows XP, and successfully transitioned systems from a workgroup into a domain environment.Worked with Active Directory and Group Policy objects.Used open-source tools for imaging computers to ensure quick disaster recovery.

Extensive experience in all sections (freezer, dairy, grocery floor and produce).

Developed technical communication skills, and gained experience with customers who have little or no computer knowledge.