Mouda Lee Email & Phone Number

Washington D.C. Metro Area

Serves as the Senior Microsoft Exchange administrator providing support for over 3,000 mailboxes. Provides Tier II/III support, including on call 24/7/365 support.Provides technical consultation to customers to assist with defining specific hardware, software, or services needed.Migrated disaster recovery email environment from on-premise to AWS and DMZ which included Exchange servers along with IronPort and ZixGateway appliances.Expanded IronPort cluster and reconfigured mail flow policies to alleviate the congestion brought by the increasing demands from moving the environment to the cloud.Scripts daily with PowerShell and assists team with building code.Performs eDiscovery activities in support of compliance, security requests, and audits.Performs system administration for Skype for Business (Lync).Incorporated monitoring scripts into daily reports to provide system metrics and communicate current system status to management.Advised and presented projects to upper management and change management boards.Migrated Exchange 2010 to 2016 in development and test environments.Provided analysis on mailbox litigation hold which led to the discontinuing of email backup.Rebuilt test Exchange 2010 environment in VMWare ESXi virtual infrastructure.Leads maintenance of the messaging environment, including upgrades, patching, and optimization for Ironport, ZixGateway and Exchange.Authored Standard Operating Procedures with work instructions and platform documentation.Advises management on IT trends, best practices and forthcoming IT developments. Performs system administration for Microsoft Windows, Linux, VMware ESX and ESXi virtual infrastructure.Creates and modifies group policy for server and client functionalities.Added custom Exchange roles so that service accounts can impersonate mailboxes.Established SolarWinds AppInsight for Exchange in Test and Production environments.Performed BES 5 and 12 administration.

Office Of The Comptroller Of The Currency

Design, plan and implement Exchange 2010 infrastructure with 2007 coexistenceConfigure and verify mail flow traffic in preparation for data center moveApply principles and techniques to lead team with advisory and customer assistanceCoordinate and establish Transport Layer Security (TLS) relationship with clientsCreate and manage all aspects of Microsoft Exchange along with mail hygieneInstall new faxing solution using FaxBack Net SatisFAXtionUpdate security policies for Active Directory membersTest and apply system and application for security vulnerabilitiesProgram complex scripts to determine mail system configuration options and performanceTrain and mentor messaging operations team on troubleshooting procedures and analysisResearch new trends to keep systems current utilizing an Environment Test Lab (ETL)Improve standard operating procedures and subject material on SharePoint siteProvide 24/7 tier 2 and 3 support for ITS Messaging Services Message tracking through Zix Gateway, Symantec Brightmail Message Filter, Clearswift MIMESweeper, Microsoft Forefront and Exchange 2007Monitor mail activity through mail hygiene, servers and Blackberry with System Center Operations Manager and creation of Exchange and Powershell scriptsCreate, modify and delete mailboxes, distribution lists and fax numbersPatch and update Microsoft Operating System and other software releasesResponsible as the lead of ListSERV mass mail distribution projectSupply in depth detail of standard operating proceduresConducted and presented ideas in both formal and informal meetings to decision makersRelease and forwarding of quarantined or encrypted messages

Gaithersburg, Md

Rebuild, format, image, upgrade and maintain desktop, laptop, server, and printers including full hardware and software installationResolve computer, printer and network issues using knowledge, research and supportTroubleshoot computers remotely with Windows Remote Desktop and VNCUpdate and modify users with Microsoft’s Active DirectoryManage and deploy workstations, laptops and audio/visual equipmentClear email spam filters with aid of Surf ControlProvide user friendly documentation and trainingControl inventory and prepare outdated technology for donation Create directories and user privileges for offsite file access with Bulletproof FTP ServerPractice preventative maintenance to ensure long lasting systems