Michael Leung Email & Phone Number

Markham, Ontario, Canada

Markham, Ontario

- Lead meetings to gather requirements from clients to successfully document System Requirement Specifications to project timelines - Designed process flow diagrams and documented in the system service model to accomplish System Requirement Specifications’ requirements- Lead and presented service model design/solutions to clients and stakeholders to meet end user requirements as per schedule- Reviewed System Design Specification document to align software developers for scope and… Show more - Lead meetings to gather requirements from clients to successfully document System Requirement Specifications to project timelines - Designed process flow diagrams and documented in the system service model to accomplish System Requirement Specifications’ requirements- Lead and presented service model design/solutions to clients and stakeholders to meet end user requirements as per schedule- Reviewed System Design Specification document to align software developers for scope and ensure meeting customer’s requirements- Developed test documents such as test scenarios and conditions to achieve full coverage and in time for System Integration Testing phase- Analyzed defects during testing phases to achieve on-time delivery- Accomplished successful Bell Residential Services 39 Credit Screener Modernization Project with client expectation score 9 out of 10 for customer satisfaction feedback - Awarded CGI Impact Award for contributions which led to Bell Residential Service project successful on-time and on-budget delivery Show less

Richmond Hill, Ontario

- Identify and analyze opportunities for improving business process using IT- Achieved employee performance with new information systems implemented- Implementation of FTP and VPN for stakeholders achieved work efficiency- Successfully influence stakeholders to accept change by using new systems - Provide computer application support for software, hardware and mobile devices- Configuring and maintaining Windows Small Business Server 2008, Microsoft Exchange Server… Show more - Identify and analyze opportunities for improving business process using IT- Achieved employee performance with new information systems implemented- Implementation of FTP and VPN for stakeholders achieved work efficiency- Successfully influence stakeholders to accept change by using new systems - Provide computer application support for software, hardware and mobile devices- Configuring and maintaining Windows Small Business Server 2008, Microsoft Exchange Server, Sonicwall Router, VoIP Phone and VPN- Responsible for designing, creating and updating the company’s website Show less

Richmond Hill, Ontario

- Provide customer service and engaging with clients to understand their needs- Handling and processing real estate day to day transactions from real estate agents - In charge of processing incoming deposit and commission cheques for agents- Preparing the bankbook for cheques for broker of record to deposit into accounts - Responsible for filling and organizing property folders in the office. - Answer phone calls to assist clients and agents with real estate… Show more - Provide customer service and engaging with clients to understand their needs- Handling and processing real estate day to day transactions from real estate agents - In charge of processing incoming deposit and commission cheques for agents- Preparing the bankbook for cheques for broker of record to deposit into accounts - Responsible for filling and organizing property folders in the office. - Answer phone calls to assist clients and agents with real estate information- Make phone calls to establish appointments for agents for showing appointments Show less

Toronto, Ontario

- Constantly updated association’s website for events, news, photos, and members- Designed the association’s website based on the specific requirements and purpose- Helped planning, marketing, promoting and selling tickets to association’s events

Sec504: Hacker Tools, Techniques, And Incident Handling

Sec401: Security Essentials - Network, Endpoint, And Cloud

Sec275: Foundations: Computers, Technology, & Security

Bachelor Of Commerce (Bcom), Major: Information Technology & Minor: E-Commerce

Activities and Societies: Ryerson Sports and Business Association, Deca Ryerson Delegate, Enactus Ryerson, Ryerson Ice Hockey Intramural.

High School Diploma

Activities and Societies: Deca Team, Junior Badminton Team, Senior Badminton Team, Social Justice Council