Michael Falle Email & Phone Number

St. Catharines, Ontario, Canada

After being with Exocor for over 21 years, I am excited to lead a new position in the company as a Marketing Manager. My role is crucial in developing and executing strategic marketing initiatives to drive business growth and maximize the brand's visibility and profitability. I am responsible for overseeing and managing various marketing activities, collaborating with cross-functional teams, and ensuring that marketing objectives align with the overall company goals.In addition to the new focus on marketing, I will also continue managing our IT Department and Systems infrastructure.

As an Operations Manager, my role was to ensure the smooth and efficient functioning of the operational activities within Exocor across all of our locations in the USA and Canada. I was responsible for overseeing the day-to-day operations, managing resources, optimizing processes, and implementing strategies to improve productivity, quality, and customer satisfaction. Process Improvement: Continuously evaluated operational processes, workflows, and systems to identify areas for improvement. This included conducting process analysis, mapping, and re-engineering to streamline operations, reduce costs, and enhance productivity. Additionally, I implemented new technologies and tools to automate our processes and drive operational excellence.Resource Management: Oversaw the allocation and utilization of resources, including personnel, equipment, and materials. This involved workforce planning, assigning tasks, setting performance goals, and providing guidance and support to ensure that resources are utilized effectively to meet our operational targets.Risk Management: Assessed potential risks, developed contingency plans, and implemented measures to minimize disruptions to Exocor operations. This included implementing Joint Health and Safety protocols, disaster recovery plans, and business continuity strategies for all kinds of disruptions.Cross-functional Collaboration: As Operations Manager, I collaborated with various departments, including finance, inventory, sales, and customer service, to ensure smooth coordination and alignment of operational activities. Effective communication and collaboration with stakeholders was essential for successful execution of projects and initiatives.

-Information Technology and technical support of staff -Systems management and development-Database administration, SQL and Crystal Report work-Design and Implement changes to improve employee efficiencies -Marketing campaigns and promotional products-Manage company website and network-Annual company Christmas video-Administer corporate civic participation such as Canadian Blood Services and Adopt a Street.