Mike Fielden Email & Phone Number

Powell, Tn, Us

Powell, Tn, Us

Chattanooga, Tn, Us

Team Leadership and Development: Lead and inspire a team of service delivery professionals, providing guidance, coaching, and mentorship to drive productivity and foster a culture of continuous improvement.Process Optimization: Evaluate existing service delivery processes and workflows, identifying areas for improvement and implementing strategic enhancements to maximize efficiency and effectiveness.Customer Satisfaction: Maintain a customer-centric approach, consistently meeting or exceeding customer expectations by delivering high-quality services and addressing client concerns in a timely and effective manner.Performance Monitoring and Reporting: Develop and implement performance metrics and KPIs to measure the team's performance, providing regular reports and analysis to senior management for informed decision-making.Resource Management: Effectively allocate and manage resources to ensure optimal service delivery capacity, balancing workload and priorities to meet organizational goals and objectives.Cross-functional Collaboration: Collaborate with other departments to enhance interdepartmental processes and communication, promoting a cohesive and integrated approach to service delivery.Compliance and Quality Assurance: Ensure adherence to industry standards, regulatory requirements, and quality assurance protocols, maintaining a culture of compliance and quality excellence.

Chattanooga, Tn, Us

✦ Developed and designed a comprehensive Package and Asset Tracking System utilized across all mail centers/docks at Unum. This system includes a robust MVC Web Application, an Android Application running on Zebra/Honeywell scanners, a back-end file processor connecting to cloud-based storage, printing of thermal labels using Zebra Printer over Bluetooth, and integration with an SQL database.✦ Performed skinning, customization, and creation of custom plugins to expand the capabilities of a suite of Xerox products, including Multichannel and VDP Marketing Software, CCM Solution, and Web-to-Print, to meet unique business requirements.✦ Supported the transition from on-premises printing of variable data and on-demand documents, created through an e-commerce storefront, to a 3rd party printer by developing and implementing software infrastructure and solutions.✦ Collaborated with internal teams and 3rd party vendors to create and implement supporting applications for creating, sending, and tracking deliveries for policyholders, ensuring smooth operations and improved customer experience.✦ Created, maintained, and enhanced internal/external applications and server architecture – this includes Websites, APIs, and back-end processing applications in alignment with business needs to support DMO – Document Management Organization, ensuring efficient document management processes and workflows.

Atlanta, Georgia, Us

✦ Working with a team of developers to develop and maintain a large web platform for multiple internal applications to streamline the production process and inventory/bill for digital goods and services. ✦ Delivered digital printed solutions for large clients such as Home Depot, Starbucks, Krystal, RedBull, etc.

✦ Led and managed a small web development company, overseeing all aspects of the business, including team building, website development, branding, customer communication, and project completion.✦ Built and nurtured a high-performance team of web developers, designers, and other professionals, providing leadership, mentoring, and guidance to achieve project goals.✦ Developed websites that met clients' specifications and requirements, ensuring high-quality user experience, functionality, and performance.✦ Provided branding services to clients, including creating logos, color schemes, and other visual elements that effectively represented their brand identity.✦ Communicated with customers regularly to understand their needs, provide project updates, and address any concerns or issues in a timely and professional manner.✦ Managed the entire project life cycle, from initiation to completion, ensuring that projects were delivered on time, within budget, and met quality standards.✦ Developed and implemented project management processes, including planning, resource allocation, risk management, and quality assurance, to streamline project execution and improve efficiency.✦ Conducted market research and stayed updated with industry trends to identify new business opportunities and ensure the company's services remained competitive in the market.✦ Maintained strong relationships with clients, earning their trust and fostering long-term partnerships through excellent customer service, communication, and project delivery.✦ Implemented and maintained effective systems for tracking and reporting project progress, team performance, and financial metrics to ensure accountability and transparency in business operations.

Chattanooga, Tennessee, Us

✦ Lead Developer in a PCI compliant environment to design, develop, and maintain an Invoice Management System (I.M.S) for AP/AR to send and receive payments from our clients. Clients included banking institutions along with bank branches as well as third parties.

Chattanooga, Tennessee, Us

✦ Lead Developer for multiple applications to streamline the production of local and online traditional newspapers. This included developing new processes as well as maintenance of previous applications.

Us

✦ Developer of cutting edge projects in a PCI compliant environment to expand the product suite of offerings.

✦ Lead Developer on a project implementing Web 2.0 practices including social networking and commerce.