Michael Gaynor Email & Phone Number

Chicago, Il, Us

Managed budgets up to $2M, ensuring projects are deliveredon time and within cost.Utilized project management software like Microsoft Project, Asana, Trello, and Basecamp to streamline communication and workflow processes, resulting in a 30% increase in productivity among team members.Implemented strict adherence to HIPPA guidelines, corporate travel policies and procedures, ensuring compliance across all events and travel arrangements for employees.

Devised and implemented a comprehensive training program focused on enhancing sales techniques and customer service skills, resulting in a 25% improvement in overall customer satisfaction ratings.Allocated and executed innovative marketing strategies for a team of 40 contact center agents, resulting in a 15% increase in customer engagement and a 10% increase in sales revenue.Analyzed market data and feedback from agents to continuously refine and improve the training system, leading to a 20% increase in sales against current market conditions.

Utilized Microsoft Project, Okta, and Salesforce to enhance budget tracking and customer experience. Reported on key metrics, increasing project efficiency by 30%.Collaborated with cross-functional teams such as Marketing and Vacation Ownership to create compelling marketing materials that resonated with target audiences, contributing to a 30% increase in brand awareness within the industry.Facilitated cross-departmental communication, ensuring project alignment with business goals.

Miami/Fort Lauderdale Area

As a Marketing Coordinator, I worked with teams like Engineering and Design to build marketing materials and crafted compelling user-facing copy that drove conversion for online and offline channels. I collaborated on designs, editing, publishing, and sharing daily content that created meaningful attention and engaged followers to take action. I also organized special events for the restaurant and collaborated with other restaurant owners to manage reputation, identify key players, and delegate actions.

Miami/Fort Lauderdale Area

Implemented personalized guest-centric programs tailored to individual preferences, leading to a 30% rise in positive customer feedback and loyalty.Secured high profile clients for event hosting, providing training to talent on cultivating repeat guests. Organized and managed corporate events, boosting brand visibility and engagement by 20%.Revamped sourcing strategies by incorporating AI technology, resulting in a 35% increase in candidate pool quality.

Miami Beach, Fl

Utilized social media platforms to extend client outreach and boost event awareness, leading to a 40% growth in event attendance.Developed and maintained strong partnerships with vendors and clients to guarantee top-notch event experiences, resulting in a 30% increase in repeat businessExcelled in diverse hospitality roles, achieving outstanding guest satisfaction.Strategically grew hotel revenue by cultivating key business relationships and securing lucrative corporate accounts.

United States

Securing over $10 million in capital for a variety of clients, exceeding previous benchmarks by 25%.Implemented innovative B2B, Residential, and Event Marketing campaigns resulting in a 30% increase in client retention rates.Enhanced sales team performance by implementing customized training programs tailored to individual learning styles, resulting in a 30% increase in overall sales revenue.Utilized ATS systems like Workday and LinkedIn Recruiter to streamline the recruitment process, resulting in a 20% decrease in time-to-hire metrics.

Miami, Florida

As a Sales Agent- Tour Guide- Dispatcher, I sold an average of 1,300 tour packages on a monthly basis to pedestrian customers. I provided passengers with an overview of the city and historical facts along the tour, and efficiently handled and resolved dispatch issues to the customer's satisfaction.