Michael Gamarra

Michael Gamarra Email and Phone Number

IT Analyst - Network and Security @ Coeo Solutions, LLC
downers grove, illinois, united states
Michael Gamarra's Location
Aurora, Illinois, United States, United States
Michael Gamarra's Contact Details

Michael Gamarra personal email

About Michael Gamarra

Highly skilled IT Analyst with over 10 years of technical support experience. Experienced in BGP, MPLS, OSPF, routing and switching as well as network solutions such as Cisco Meraki Networks. Proficient in various software applications such as Microsoft Office including Microsoft Teams as well as various CRM software products. Bilingual and fluent in English and Spanish in verbal and written communication. Efficient problem solver and detail oriented with strong communication and teamwork skills. Easily adaptable to change with an eagerness to learn new concepts and ideas.

Michael Gamarra's Current Company Details
Coeo Solutions, LLC

Coeo Solutions, Llc

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IT Analyst - Network and Security
downers grove, illinois, united states
Website:
coeosolutions.com
Employees:
17
Michael Gamarra Work Experience Details
  • Coeo Solutions, Llc
    Noc Engineer Tier 1
    Coeo Solutions, Llc Feb 2022 - Present
    United States
    Data and VOIP services
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  • Ulta Beauty
    It Analyst - Security & Network Operations Center
    Ulta Beauty Jul 2019 - Jan 2021
    Bolingbrook, Illinois
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  • Apex Systems
    It Analyst
    Apex Systems Jan 2016 - Jun 2019
    Bolingbrook, Illinois
    Work with vendors to stand up new Ulta Beauty stores. Configure network equipment such as MPLS, firewall, gateways and others. Configure PC's, registers and peripherals after deployment.
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  • Apex Systems
    Technical Support Analyst
    Apex Systems Sep 2015 - Dec 2015
    Bolingbrook, Illinois
    Provided Hardware and Software Support for Ulta Beauty stores
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  • Bp
    Technical Support Agent
    Bp Apr 2011 - Jan 2015
    Warrenville, Il
    Worked at BP as a contractor with Insight Global from April 2011 to August 2012Hired as an employee at BP in August 2012
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  • Fiserv
    Technical Support Associate
    Fiserv Jan 2007 - Jun 2010
    Provided assistance and support to our business partners and customers in regards totechnical issues with company equipment and payment inquiries. * Improved efficiency in resolving customer inquiries to exceed business goals by creating a document with automated responses for repetitive issues.* Developed a reference guide with technical terms translated to Spanish to assistbilingual associates when answering technical inquiries from Spanish speaking clients… Show more Provided assistance and support to our business partners and customers in regards totechnical issues with company equipment and payment inquiries. * Improved efficiency in resolving customer inquiries to exceed business goals by creating a document with automated responses for repetitive issues.* Developed a reference guide with technical terms translated to Spanish to assistbilingual associates when answering technical inquiries from Spanish speaking clients andcustomers.* Ensured the financial safety of the company and business partners by identifying andreporting a major fraud issue to the appropriate department for investigation.* Expedited the process of replacing equipment to customers by obtaining the authority tosubmit orders directly to the shipping department without the review of a Senior Technicalassociate. Show less
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Michael Gamarra Skills

Customer Satisfaction Technical Support Troubleshooting Access Software Documentation Call Centers Microsoft Word Windows Computer Hardware Windows 7 Lotus Notes Call Center Help Desk Support Printers Operating Systems Active Directory Customer Support Leadership Windows Vista Microsoft Office Customer Service Business Deployment Cisco Meraki

Michael Gamarra Education Details

Frequently Asked Questions about Michael Gamarra

What company does Michael Gamarra work for?

Michael Gamarra works for Coeo Solutions, Llc

What is Michael Gamarra's role at the current company?

Michael Gamarra's current role is IT Analyst - Network and Security.

What is Michael Gamarra's email address?

Michael Gamarra's email address is mk****@****ail.com

What schools did Michael Gamarra attend?

Michael Gamarra attended College Of Dupage, Devry University, North Central College, North Central College.

What skills is Michael Gamarra known for?

Michael Gamarra has skills like Customer Satisfaction, Technical Support, Troubleshooting, Access, Software Documentation, Call Centers, Microsoft Word, Windows, Computer Hardware, Windows 7, Lotus Notes, Call Center.

Who are Michael Gamarra's colleagues?

Michael Gamarra's colleagues are Kristijan Manchevski, Frank Neumann, Chris Wilson, George Dekasha, Brian Burita, Steven Pliszka, Greg Mrofcza.

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