Michael Conner Email & Phone Number

United States

United States

• Manage 3 different locations with a total of 60+ heavy pieces of equipment in the fleet.
• Currently revamping the preventative maintenance structure and district preventative maintenance and logistics processes to aid in reducing time and costs.
• Obtained a driver number to shuttle trucks and trailers to shops and vendors to improve efficiency of equipment repairs and reduce downtime.
• Streamlined the parts inventory and set criteria for on-hand parts per OEM to cut costs.
• Review warranty recovery processes to identify and ensure maximum warranty claims.
• Establish relationships with OEMs and 3rd party vendors, ensuring availability for repairs.

Georgia, United States

• Directed and facilitated the fleet operations and logistics of 10 terminal shops and 40+ respective managers and employees across the Southeast Region.
• Recovered $425K in warranty dollars in the first year compared to $250K the previous year and on track for $900K+ by the end of 2023 due to the creation of new processes for warranty recovery.
• Completed 2 shop audits annually per location, assuring safety, cleanliness, mechanical maintenance, and inventory.
• Traveled to each location to hire, train, and onboard new technicians and shop managers.
• Maintained relationships with 3rd party vendors and OEMs who performed repairs at understaffed or overwhelmed locations to check quality and safety of repairs.
• Allocated budgets towards purchasing and minimized expenses and costs.

Madison, AL

• Directed the coordination and routing of 12 technicians to service calls at 10+ locations.
• Hired and coached technicians to ensure the highest productivity and efficiency, while ensuring the enforcement of safety practices and policies.
• Minimized costs by closely monitoring all aspects of the service department.

Marble, North Carolina

• Facilitated the daily functions of repairs and routine maintenance, including light to heavy duty machinery at 3 separate locations.
• Trained technicians on proper vehicle and equipment maintenance and safety.
• Monitored the department’s parts inventory to keep necessary parts on hand.
• Researched acquisition costs of new purchase vehicles and equipment and allocated appropriate funds to remain within the $750K annual budget.

• Promoted within 2 years to lead 4 technicians and maintain overall building maintenance.
• Built the department to 12 technicians within 2 years and grew monthly revenue from $250K to between $400K-$450K.
• Achieved a 120% absorption rate over 2 years, ensuring gross profits could absorb the dealership’s overhead expenses.
• Created an environment for employees to thrive and hired, trained, and monitored all aspects of employee performance, safety, and best practices.
• Managed all assets of the department, while minimizing costs and maintained overall building maintenance to ensure the maximum quality production.

• Served as a liaison between customers, dealerships, and manufacturers to resolve service issues, informed customers on newly developed product lines and promotions, and managed all building maintenance, service, and.

Madison, AL

• Obtained an exceptional amount of training, certifications, and knowledge in 10 years as a technician and accepted a promotion into management to serve as a liaison between customers and the service department.