Michael George Email & Phone Number

Atlanta, GA, US

Atlanta Metropolitan Area

In this hybrid role, I split my time between two areas: serving as the Senior Helpdesk Technician for the internal IT team, and working as a Junior Technical Services Engineer for the Tier 2 support team.As a Senior Helpdesk Technician, I provide comprehensive support for internal software and hardware infrastructure, alongside managing administrative and.

Atlanta Metropolitan Area

As the Senior Help Desk Technician at Click Boarding, I am responsible for computer & software infrastructure & security administration, optimizing operational effectiveness. My duties often include configuring/installing hardware & software, troubleshooting helpdesk issues, managing logistics for new computer hardware for new employees and administrative.

Mcdonough, Georgia, United States

As the Shift Lead of the QSR Support team, I managed all aspects of the shift, including overseeing ticket flow, maintaining up-to-date company documentation, and ensuring technicians followed established procedures. I also handled escalations and ran priority meetings to ensure high-priority issues were addressed efficiently and promptly.

Mcdonough, Georgia, United States

As a Remote QSR Help Desk Technician at HonorBuilt, I was part of a team responsible for the technical support of several major fast-casual restaurants such as Chick-fil-a, Burger King, Popeye’s, Jim N Nicks, Shane’s Rib Shack, and more. We provide technical support for customers using several different remote access technologies such as Aloha’s Command.

Marietta, Georgia, United States

I worked as an After-School teacher at Keheley Elementary School in Marrietta Georgia for 3 years. I was responsible for the care, safety, and instruction of between 30 to 50 kids per day, ages ranging from kindergarten to 5th grade.

Associate'S Degree, Cyber/Computer Forensics And Counterterrorism

High School Diploma, Regular/General High School/Secondary Diploma Program, 3.34 Gpa