David Rothe Email & Phone Number

Eden Prairie, Minnesota, United States

Minnesota, United States

In this role as Client Success Manager-Onboarding, I work with customers to ensure they're receiving the tools and support needed to achieve their goals while promoting retention and loyalty. This includes managing the client lifecycle from post sales to implementation to Go live, QBR's and contract renewals. I am currently responsible for managing relationships with 35 clients, ranging from SMB to Enterprise.

In this role as Team Lead - Customer Care, I was instrumental in building a support model from the ground up and leading a team of talented support agents. I coached and mentored team members to identify opportunities that created awesome client experiences. I believe in empowering support agents, allowing them to manage a customer issue themselves rather than needing to escalate up the chain of command. This allows them to feel greater pride in their work while making life easier for your… Show more In this role as Team Lead - Customer Care, I was instrumental in building a support model from the ground up and leading a team of talented support agents. I coached and mentored team members to identify opportunities that created awesome client experiences. I believe in empowering support agents, allowing them to manage a customer issue themselves rather than needing to escalate up the chain of command. This allows them to feel greater pride in their work while making life easier for your customers, who won’t have to repeat themselves to a supervisor or manager. While in this role, the Customer Care team consistently achieved a CSAT rating of 97% or above by cultivating an audience of happy and loyal customers and treating customers the way you’d want to be treated. Show less

Eagan, Mn

· Specializing in the Global Management of the Mobile Lifecycle including RFP's, contract's, ordering, activation, support, training, recycle, invoicing and optimizations. · Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.· Communicate client’s business requirements by constructing easy-to-understand data and process models.· Provide end-user support for mobile ordering and configuration issues.· Specialties:… Show more · Specializing in the Global Management of the Mobile Lifecycle including RFP's, contract's, ordering, activation, support, training, recycle, invoicing and optimizations. · Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.· Communicate client’s business requirements by constructing easy-to-understand data and process models.· Provide end-user support for mobile ordering and configuration issues.· Specialties: Mobility, MDM, Technical Process, Process Improvement, Customer Support, Collaboration, Vendor Management Show less

Eagan, Mn

· Business Analysis - Involved in writing proposals for hardware changes, suggestions and writing business cases for software and hardware recommendations. I served as a technical liaison between IT and business teams.· HP Service Manager/Incident Management experience· Provided High Level Software/Hardware support for all field sales personnel· Mobile Device Management – AirWatch Administration· Administer mobile devices (iOS and Android) for field sales personnel· Mobile… Show more · Business Analysis - Involved in writing proposals for hardware changes, suggestions and writing business cases for software and hardware recommendations. I served as a technical liaison between IT and business teams.· HP Service Manager/Incident Management experience· Provided High Level Software/Hardware support for all field sales personnel· Mobile Device Management – AirWatch Administration· Administer mobile devices (iOS and Android) for field sales personnel· Mobile core team member· Salesforce support Show less

Eagan, Mn

Provided IT support for Field sales users in a tier 2 role.

Senior Analyst developing reference procedures for the Help Desk team• Standard Procedures Support• Represent the support desk regarding upcoming technologies and solutions• Develop Help Desk procedures for new technologies and solutions• Develop web conversion for reference material from Adobe Framemaker• Develop and Maintain local reference material html website for help desk.• Help Desk Liaison to Data Security, Technical Operations, Crew Systems and… Show more Senior Analyst developing reference procedures for the Help Desk team• Standard Procedures Support• Represent the support desk regarding upcoming technologies and solutions• Develop Help Desk procedures for new technologies and solutions• Develop web conversion for reference material from Adobe Framemaker• Develop and Maintain local reference material html website for help desk.• Help Desk Liaison to Data Security, Technical Operations, Crew Systems and Telecommunnications Show less

Eagan, Mn

Provide first level technical support for Global IT Infrastructure supporting 50.000+ employees throughout the U.S. and overseas. • Troubleshoot hardware, software and connectivity issues for a mixed UNIX, Windows NT/2000 and mainframe environment.• Supported remote access using dialup/VPN SecurID.• Leveraged extensive experience in multiple operating environments including mainframe connectivity and security, Windows NT/2000 workstation and server and Unix.• Escalated… Show more Provide first level technical support for Global IT Infrastructure supporting 50.000+ employees throughout the U.S. and overseas. • Troubleshoot hardware, software and connectivity issues for a mixed UNIX, Windows NT/2000 and mainframe environment.• Supported remote access using dialup/VPN SecurID.• Leveraged extensive experience in multiple operating environments including mainframe connectivity and security, Windows NT/2000 workstation and server and Unix.• Escalated issues as needed and maintained communication with customer and Technical teams.• Earned a solid reputation for resolving complex issues and providing exceptional customer service.• Demonstrated Exceptional skills and professionalism and responsiveness across a wide variety of areas. Show less

Eagan, Mn

Contract work with Northwest Airlines involving:• Windows NT Migration Team/Project (Implementation and Support)• Manually migrate 500+ PC's into the NT domain• Changing computer names• Manually enter the PC into NT domain• Resolve any problems encountered during the process• Trouble-shooting with Windows NT4, Windows 2000, Novell and Sun

Associate Of Arts And Sciences (Aas), General Studies

High School, High School/Secondary Diplomas And Certificates, Freshman/Senior Years

High School, College/University Preparatory And Advanced High School/Secondary Diploma Program, Sophomore/Junior Years