David Rothe Email & Phone Number

Eden Prairie, Minnesota, United States

Minnesota, United States

In this role as Client Success Manager-Onboarding, I work with customers to ensure they're receiving the tools and support needed to achieve their goals while promoting retention and loyalty. This includes managing the client lifecycle from post sales to implementation to Go live, QBR's and contract renewals. I am currently responsible for managing.

In this role as Team Lead - Customer Care, I was instrumental in building a support model from the ground up and leading a team of talented support agents. I coached and mentored team members to identify opportunities that created awesome client experiences. I believe in empowering support agents, allowing them to manage a customer issue themselves rather.

Eagan, MN

· Specializing in the Global Management of the Mobile Lifecycle including RFP's, contract's, ordering, activation, support, training, recycle, invoicing and optimizations. · Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.· Communicate client’s business requirements by constructing.

Eagan, MN

· Business Analysis - Involved in writing proposals for hardware changes, suggestions and writing business cases for software and hardware recommendations. I served as a technical liaison between IT and business teams.· HP Service Manager/Incident Management experience· Provided High Level Software/Hardware support for all field sales personnel· Mobile.

Eagan, MN

Provided IT support for Field sales users in a tier 2 role.

• Senior Analyst developing reference procedures for the Help Desk team
• Standard Procedures Support
• Represent the support desk regarding upcoming technologies and solutions
• Develop Help Desk procedures for new technologies and solutions
• Develop web conversion for reference material from Adobe Framemaker
• Develop and Maintain local reference material html website for help desk.

Eagan, MN

• Provide first level technical support for Global IT Infrastructure supporting 50.000+ employees throughout the U.S. and overseas.
• Troubleshoot hardware, software and connectivity issues for a mixed UNIX, Windows NT/2000 and mainframe environment.
• Supported remote access using dialup/VPN SecurID.
• Leveraged extensive experience in multiple operating environments including mainframe connectivity and security, Windows NT/2000 workstation and server and Unix.
• Escalated… Show more Provide first level technical support for Global IT Infrastructure supporting 50.000+ employees throughout the U.S. and overseas.
• Escalated issues as needed and maintained communication with customer and Technical teams.

Eagan, MN

• Contract work with Northwest Airlines involving:
• Windows NT Migration Team/Project (Implementation and Support)
• Manually migrate 500+ PC's into the NT domain
• Changing computer names
• Manually enter the PC into NT domain
• Resolve any problems encountered during the process

Associate Of Arts And Sciences (Aas), General Studies

High School, High School/Secondary Diplomas And Certificates, Freshman/Senior Years

High School, College/University Preparatory And Advanced High School/Secondary Diploma Program, Sophomore/Junior Years