All round technical engineer with an appreciation and passion for IT systems, architectures and the way things work. However I am also heavily customer-centric, and enjoy communicating and working with customers, vendors and all levels of a business to produce work to the best of my ability. I strive to be an engineer who colleagues and customers can rely upon to have expert knowledge in my field, and to work in teams or as an individual to build complex projects, on time; and to troubleshoot issues efficiently.I am always interested in the next big project, and providing customers with excellent service from pre-sales and design, through to implementation and post-sales support.Specialties: Integration, design and troubleshooting of:Cisco CUCM/Callmanager, Unity/CUC, PBX integration, Arc, Cisco IMP/Jabber, Cisco UCCE/UCCX, Cisco Video and Cisco Routing and Switching. Education: BSc (Hons) in Network Computing, CCNP-Collaboration, Customer Journey Platform Expert (CJP), HP Master ASE Convergence Specialist, UCCX Deployment Specialist, CCNA Security, CCNA, HP AIS/ASE, UC on UCS Specialist, Arc Installation Specialist.Skype for Business certified.Programming (Web, XML, Java, VB, Delphi, scripting)Microsoft Enterprise (AD, Exchange, OCS, Office, Windows et al.)