Senior Principal Strategist and co-lead for Major Financial Services accounts for Inspire Value. Inspire Value is an integral part of ServiceNow's Marquee team. This customer facing team leads strategic, consultative interactions to build consensus and alignment on how core capabilities of the ServiceNow platform can support CxO business transformation objectives. Through years of practical experience, executive gravitas and fundamental knowledge of business and technology trends, I am expected to develop trusted advisor relationships with customers, partners and internally across the ServiceNow organization. As a Senior Principal Strategist I provide customer advisory, sales and customer success advisory and thought leadership services. I deliver the following value to ServiceNow and ServiceNow customers:-Tasked to execute against core business goals of driving revenue and pipeline with Major North American Financial Services accounts.-Influenced over $28M Net New ACV, $30M Renewal ACV, and $232M in Total Contract Value in 2023. All top performances globally in Inspire Value for non-goverment accounts.-Engage with customer executives to expertly define and manage bespoke industry-aligned digital transformation advisory engagements at select key customers, leveraging ServiceNow methodologies.-Lead discovery workshops with customer leadership and their teams to understand key business objectives and challenges.-Document and present insights and recommended solutions to meet customer business objectives. -Work closely with sales and customer success to help define account plans and sales strategy for key financial services accounts.-Identify, lead, and contribute to the creation of new intellectual capital (best practices, white papers, workshops, etc.).

Executive Architect delivering the ServiceNow Inspire Program. Inspire is an executive advisory program made up of former CxOs, Enterprise Architects, and industry consultants. Inspire engages business leaders who have vision and passion. Leaders who see and understand the power of technology today to dramatically improve how their company operated, transform how work gets done, and reinvent great enterprise experiences. As an Inspire Executive Architect, I design transformational plans, reference architectures, and roadmaps to achieve new strategic vision. I work directly with CxOs and executives to imagine and achieve ways to drive massive change and specific business outcomes transforming the way work gets done in the enterprise.

Executive Architect delivering the ServiceNow Inspire Program. Inspire is an executive advisory program made up of former CxOs, Enterprise Architects, and industry consultants. Inspire engages business leaders who have vision and passion. Leaders who see and understand the power of technology today to dramatically improve how their company operated, transform how work gets done, and reinvent great enterprise experiences. As an Inspire Executive Architect, I design transformational plans, reference architectures, and roadmaps to achieve new strategic vision. I work directly with CxOs and executives to imagine and achieve ways to drive massive change and specific business outcomes transforming the way work gets done in the enterprise.

Senior member of the development team reporting directly to the SVP of Engineering. I performed three different roles for CA's IT Business Management (ITBM) business unit: Global DevOps Program Manager, Infrastructure Architect for CA Cloud Service Management, and Development Lead for Application Portfolio Management. As DevOps Program Manager I was responsible for the development and oversight of a predictable and repeatable release management process for a SaaS solution (CA Cloud Service Management). In parallel to the DevOps role I also provided infrastructure architecture guidance on how CA Cloud Service Management was deployed on a global scale. Prior to the DevOps/Architect role I was tasked as the lead for the development of CA Application Portfolio Management (APM). CA APM was a content based solution built upon the CA Clarity platform. APM provided a portfolio based approach for managing an enterprise's inventory of applications.

Lead architect responsible for the design and implementation of internal IT systems. My goal was to strategically align the systems with business requirements focusing on long-term strategic goals supporting core organizational objectives for agility, responsiveness and cost reduction. I had direct oversight for IT Service Management systems including Service Desk, Service Catalog, CMDB, IT Asset Management, Capacity Management and Service Level Management systems. I led large scale projects that improved service management processes, provided better centralized management of systems, and helped improved cost effectiveness for managing IT services.

Held a leadership role on the Service Management SWAT team. Our primary responsibility was to interact with key customer accounts providing assistance on complex architectural, implementation and technical issues. The mission of the SWAT team was to foster those key customer relationships with the goal of producing referencable accounts. SWAT was also tasked with building internal relationships with senior management, product management and development to help define product direction. As part of that effort we would identify the need for, create and input into industry best practices, product integrations and associated documentation.

Senior member of the Service Management SWAT team. In this role on the SWAT team I was to focus on evangelizing new capabilities, build new integrations, develop product content, and write white papers/green books on solution best practices. SWAT would also conduct running the beta program for IT Service Management product and solutions.

Starting in August of 1998 performed the role of Managing Consultant. As Managing Consultant I managed a small group of technical personnel whose job was the delivery of implementation projects for CA’s workgroup solution products including Unicenter TNG Framework, ServiceIT, AimIT, ShipIT, GuardIT and ControlIT . I developed and prepared project plans, statements of work, and price quotes. I supported sales efforts selling the solutions and the accompanying implementation services.