Michael G. Gorman Email & Phone Number

Durham, Ct, Us

Hartford, Connecticut Area

Currently seeking a new opportunity to utilize my knowledge and experience in a Management role within the IT framework. I have extensive experience in Application Development Management, IT Operations, and IT Business Relationship Management.

Cheshire, Connecticut

During this time, I moved my family from Minnesota to Connecticut and cared for a family member.Clients include Macy's Bloomingdale's & Cheshire Public Schools

400 Stinson Blvd Ne Minneapolis Mn 55413

EPIC revenue cycle application manager. Managed department of 15 EPIC certified employees. Responsible for daily workload intake management and production issue resolution. Responsible for the on time delivery of projects and large service requests, IT Purchasing, Quality Management, Vendor Management, and Strategy Planning. Coordinated with resources to ensure projects and large service requests are completed according to end user's requirements. Leveraged data from AtTask time tracking to make IT Finance and project staffing decisions.- Led the IT implementation of the response to Ebola outbreak for both Fairview Health Services and the University of Minnesota. Acted as project manager for all changes made and field confirmation of the ADT application.- EPIC applications responsible for ADT/Prelude; Cadence; Clarity reporting; Procedure Master file; MyChart with a custom MUMPS interface

Edina, Mn

Acted as the Business Relationship Manager for the Procurement, Logistics, Merchandising, Real Estate, Construction and Service Pricing groups. Developed all financial aspects for capital project requests and was responsible for project life cycle management. Managed vendor relations. Established relationships with SaaS vendors including RFPs and negotiation of final contracts. Provided executive leadership team with weekly status updates in both written and conference formats. Responsible for application portfolio management including aligning business and IT strategies for optimum efficiency. - Directed Regis brand manufacturing initiative to move $2.5M of unfinished goods to third party producers saving the cost of carrying this inventory. Coordinated PMO and business effort to fix weighted average cost (WAC) in JDA system to be accurate and SOX compliant. This had been identified as a material weakness.- Managed the Real Estate group through a change in the workflow tool vendor when Expesite was purchased by Accruent in early 2013. Service levels needed to be re-established, the monthly subscription fee was reduced by 20%, and a one-time credit was granted in late 2013 covering a six week outage. This resulted in a better relationship between Real Estate, the new vendor, and IT.

Edina, Mn

Managed iSeries team of 20 direct reports supporting the Payroll (Infinium), Logistics (LogPro), Merchandising (JDA), and Finance (JDE) applications. - Identified the need and established a solution for receiving weekly product shipments into the salons through a new POS system. Worked with the POS vendor, the business, IT and UPS to deliver an integrated receiving solution. The result was the iSeries JDE accounting software took an hourly feed from UPS eliminating the need for all salon managers to manually receive product orders in the POS saving time in the salon and increased inventory accuracy.

Plymouth, Minnesota

Manage the relationship between the Business and IT partners. Ensure SLA attainment and conduct deep dives for troublesome areas and create action plans. Coordinate with the Development Team to conduct REF audits and work with the Business to forecast production capacity. Provide 2nd level application support and develop SSS Support Team skills. Work with the Business to ensure appropriate prioritization of critical issues, provide leadership during the warroom resolution process. Facilitate the gathering of business requirements, identify enhancements to improve support ability. Monitor and analyze metrics data and take appropriate corrective actions, identify, sponsor and implement continuous improvement initiatives. Manage established budgets and participate in the budget setting process quarterly and annual budget reviews.-Grew department from 3 to 33 people in 2 years while managing Consumer Account Management System (CAMS) and ensured banking application ran smoothly; enabled company to offer services in such areas as Health Spending Accounts (HSAs) and Flexible Spending Accounts (FSAs), which drove increases in corporate revenues.-Reduced operating costs by developing process improvement documents and standard operations procedure documents, which led to greater operational efficiencies. Led support readiness documentation effort.

Southbury, Connecticut

Responsible for system availability and crisis management as well as problem and change management implementation. Developed action plans to eliminate outages and ensure successful changes. Conducted all deep dive meetings and produced all root cause analysis (RCA) documents presented to the UnitedHealth Group customer. Served as Field Service Manager responsible for 16 employees; conducted annual performance reviews, planned and managed salary for department. Acted as liaison between CTG corporate and IBM customer.-Championed Healthcare Finance Administration (HCFA)/Medica transition project; all Medica federal transactions processed by UnitedHealth Group transitioned to independent claims payment platform, allowing uniform payment practices which resulted in more than $5M in annual savings for UnitedHealth Care.-Streamlined process of evaluating and reporting issues to client by establishing a procedure for providing RCA documents to UnitedHealth Group; created new BAU documents, adjusted SLA metrics, and reported on system availability uptime providing consistent and accurate documentation.-Recognized for outstanding performance as project manager earning Client Contribution Award; recognized for work on HCFA/Medica transition project with Above & Beyond Award.

Southbury, Connecticut

Installed mainframe applications onto z/OS platform. Led teams of up to 5 employees. Facilitated requirements gathering client meetings for multiple customers.-UnitedHealth Group: Directed IT deliverables for account. Managed multiple installations and upgrades of vendor products, including TransAccess, FileAid, AbendAid, JobScan, and z/OS.-State of Maryland: Spearheaded several upgrades of vendor products such as Computer Associates and Compuware; installed Chicago Soft’s Quickref. Partnered with CA/Endeavor support to set up additional processor groups to test new releases of JobScan; served as focal point for communication with customer and performed project management duties.

Bachelor'S Degree, Computer Science And Mathematics

Bachelor of Science Computer Science Major Mathmatics Minor

Education record

Activities and Societies: n/aHigh School diploma