Mike Mims Email & Phone Number

Jacksonville, Florida Area

Jacksonville, Florida Area

As part of the gameday stats crew, responsibilities include: Pre-game laptop setup and network verification, capturing game statistics for every play using proprietary software, and compiling reports for coaches, news media and staff on a annual part-time basis for all 9 or 10 home games.

Jacksonville, Florida Area

Jacksonville, Florida Area

Aided in the managing of the QA process whereby website content changes are introduced to Citi banking and credit card websites for desktop, tablet and mobile devices. Guided the offshore team of QA Analysts and Leads in getting change requests tested and approved for Production. Used Perfecto and TeamSite application tools to prove validation of website.

Jacksonville, Florida Area

Write, maintain, and execute test cases within HP Quality Center to support the testing of multiple web portals used by healthcare providers and payers to settle remittances electronically. Use Atlassian products JIRA for defect tracking and Confluence for business requirements and team collaboration.

Jacksonville, Florida Area

Responsible for overall quality of software and approval for production on products developed on a.NET Framework in an Agile environment. Lead the development and execution of test cases for a Cloud-based CRM across multiple browsers, uniquely developed for Construction Manufacturers and Distributors. Design SQL queries to verify test results. Use of.

Jacksonville, Florida Area

Quality Assurance teamAccountable for both manual and automated testing of various web applications and AS/400 back-end systems. Job functions included: writing test plans and test cases from a given set of business requirements, executing manual test cases and reporting bugs to developers, using SQL commands to query and manipulate data stored in SQL.

Jacksonville, Florida Area

• Acted as a liaison between operations, business and systems areas on major initiatives, systems enhancements, or on production support issues. Acceptance tested various information systems and quality assured that.
• Helped implement a $1.5 million Interactive Voice Recognition initiative which is expected to increase customer utilization rate from 10% to 30%, thereby reducing call volume in the Customer Service Office.
• Assisted in the upgrade of the Company’s website to allow more customer self service which also reduced call volume and increased customer satisfaction.
• Tested case management, imaging, and workflow software that enabled the Company to realize a paperless environment, resulting in increased operational efficiencies.
• Wrote job aide and testing procedures, thus increasing the knowledge base of team members.
• Tested improvements to the tax calculation mainframe which resulted in increased automation and decreased manual fallout.