Michael Godfrey's Location
Greater Seattle Area, United States, United States
Michael Godfrey's Contact Details
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About Michael Godfrey
25+ years in leadership roles in multiple industries and sectors, from start-ups to non-profits to Fortune 500s. Built and led global teams ranging in size from three to +350 in aerospace, advertising, global call centers, healthcare, brick-n-mortar and online retail, social services, technology and travel. Seasoned global leader with deep expertise in leadership, learning & development and talent management, capable of driving results in complex, global, matrixed organizations. Broadly focused, forward-thinking, seasoned leader with a unique understanding of individuals and teams, passionate about growing people, businesses, and organizational capabilities. Engaging and stimulating communicator capable of influencing others to act. Speaker on the topics of trust-based leadership, onboarding programs, cultural transformation, and growing resiliency.
Michael Godfrey Work Experience Details
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Principal, Executive Leadership DevelopmentAmazon Dec 2022 - PresentSeattle, Wa, UsDirect responsibility for the leadership development strategy from executives through first-time people leaders for two business units within Worldwide Customer Service (WWCS), impacting ~16K folks. Part of the team creating leadership development strategies for 70K+ person customer service organization. In first months of role, build team effectiveness curriculum, creating content for senior leaders around building trust & psychological safety; reducing stress and improving resiliency; and leading in a permanently hybrid environment. -
Chief Of Staff / Technical AdvisorAmazon Apr 2022 - Dec 2022Seattle, Wa, UsSelected to be Chief of Staff to VP of Amazon’s +10K person D2AS organization which supports ~28M contacts globally. D2AS is responsible for creating innovative customer support experiences for Amazon’s devices and digital products, including Astro (robot), Echo Show, Alexa, Fire-TV, Kindle, Amazon Games, Prime Video, Music, etc. Organization compromised engineers, data scientists, program and product managers, customer trust, technical support and global operations teams.While in this time-limited role, doc captained division's OP1 (aka Amazon's strategy document and financial plan) and built foundational 'Rhythm of the Business' for senior LT, creating technology based tracking for projects and priorities.
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Global Learning Leader For Amazon Digital, Devices And Alexa SupportAmazon Oct 2021 - Apr 2022Seattle, Wa, UsLed global team of 65 FTE plus 40+ seasonal trainers and interns driving learning strategy for 9+K associates globally. Team supported 35 internal and external sites in nine languages and was comprised global team of program managers, data scientists/researchers, trainers, and instructional designers responsible for learning solutions for Amazon Customer Service, handling device, digital, and Alexa customer contacts.
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Head Of Leadership & LearningBlue Origin Mar 2021 - Sep 2021Kent, Wa, UsWhile at Blue, saved $2 million in payroll and +28K hours of training time by building a learning governance architecture for government/contract-mandated training.79% of people leaders self-reported growing their coaching skills through leadership strategy. Development for all leadership levels focused on building trust and psychological safety, growing coaching skills and expanding empathy in preparation for Blue’s original return to campuses in Q4 2021. -
Global Head Of Learning And Development (Multiple Roles)Expedia Group Jan 2016 - Mar 2021Seattle, Wa, UsHeld multiple Head of Learning roles for numerous divisions and created & implemented learning strategies for both enterprise-wide and business-specific audiences, both internal and external learners, from Expedia Group's Executive Teams, to Call Center Agents, to Product/Tech to Sales/Marketing.As Head of Learning & Knowledge for Egencia, EG’s B2B division, leading a team of ~40 in +10 countries with responsibility for L&D, Knowledge Enablement & Internal Communications functions. While at EG:Grew Trust in Leadership from 45% to 75% in one of Expedia’s fasted growing businesses by developing and executing a leadership development strategy targeting people-leaders from the Executive Leadership Team to frontline people managers; focused on building psychological safety, strengthening trust, improving coaching & feedback skills.Raised people-leader feedback scores from 54% to 75% by developing first-time people-leader program; the six-month journey built coaching & feedback skills and taught leaders to have tough, courageous conversations. Strengthened culture score from 67% to 82% by building a blended learning intervention for cross-functional global teams for struggling division. Created content for division-wide annual divisional kick-off meeting, incorporating trust as consistent core component of leadership and sales development.Increased satisfaction in investment in L&D by 68% by architecting vertical-specific learning strategy, including investing in knowledge & learning technology; building mixed-media content capabilities; and delivering scalable, digestible virtual content aligned to business priorities. Pivoted from F2F, travel-based onboarding induction to 100% digital-blended onboarding program. -
Principal & FounderOrganizational Alchemy, Llc Mar 2011 - Dec 2015Launched consulting practice specializing in Leadership, L&D, OD, Talent Management, thought-partnership on complex HR issues, facilitation, onboarding frameworks and cultivating results-driven workforces. Engagements ranged from leading organizations through change, cross-functional business strategy & planning and executive/C-Suite coaching, including:LIFELONG | engaged as Chief Operating Officer for one of Washington State's 50 largest non-profits. During two-year tenure, revenue increased +13% and working capital grew +28%. Successfully negotiated $3 million Collective Bargaining Agreement; grew employee engagement from 71% to 89%.ĒVIA | engaged as executive coach to company President. Identified core values, developed industry-specific leadership competencies and built IDPs for executive team. Designed a new organizational structure, identified new functional leaders, built new recruiting and interviewing processes, and developed an onboarding and functional training framework. Today, company has grown to include global clients including Amazon, Starbucks, Microsoft and ESPN.GOORIN BROS. | engaged as Head of Field for NA for a 4th generation retailer. Led seven District Managers and +250 person NA field team; sales metrics improved 40% through new sales and product trainings programs, role/level-specific interview & onboarding guides for key roles. -
Managing Director & Head Of Human ResourcesChateau Retirement Communities Jan 2007 - Feb 2011Woodinville, Washington, UsMichael's family's business, Chateau Retirement Communities cares for 500+ residents across the Puget Sound Region; the role provide an opportunity for hands-on application of global HR skills & experiences in a mission-based, family business. Improved retention by reducing turnover from 20% above industry average to 20% below; added HRBP roles to support a multilingual, culturally diverse staff working 24/7 in multiple locations. -
Director Of International Learning & DevelopmentGap Inc. May 1992 - Jun 2006San Francisco, California, UsGap Inc. International operated 350+ stores in France, Japan and the UK and generated $369+ million annually. Accountable for localizing enterprise-wide trainings into country-specific, culturally relevant learning solutions; and creating and implementing multicultural sales & product training, leadership development, OD and succession planning strategies for 21K+ field and home office employees throughout Europe and Asia.Led team of eight FTEs based in Tokyo, Paris, London & San Francisco. Introduced Gap Inc.’s first globally consistent leadership development program; deployed global employee engagement survey, including analysis and recommendations for specific employee strategies. Drove new employee onboarding for all international employees.Partnered with Europe's GM to facilitate cross-functional team tasked with redesigning the UK field organization in order to reduce mid-level leadership turnover and improve their internal leadership pipeline. Project was successfully implemented and impacted 4,500+ employees in 140 stores across Gap Inc. International’s largest market.Some of Michael's other roles at Gap Inc. included Flagship Store Director in London and San Francisco, accountable for +300 staff in $20+ million locations.
Michael Godfrey Skills
Leadership
Training
Strategy
Management
Leadership Development
Strategic Planning
Organizational Development
Change Management
Succession Planning
Workshop Facilitation
Talent Management
Team Building
Nonprofits
Public Speaking
Performance Management
Human Resources
Executive Coaching
Coaching
Recruiting
Organizational Design
Onboarding
Marketing
Employee Training
Employee Engagement
Interviews
Budgets
Project Management
Organizational Change
Personnel Management
Retail
Employee Relations
Emotional Intelligence
Consulting
Culture Change
Nonprofit Organizations
Instructional Design
Organizational Effectiveness
Management Consulting
Hiring
Career Development
Marketing Strategy
Budgeting
Mbti
Strategy Development
Strategic Thinking
Conflict Resolution
Executive Management
360 Feedback
Start Ups
Systems Thinking
Michael Godfrey Education Details
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Uw Foster School Of BusinessMaster Of Business Administration - Mba -
University Of WashingtonHistory
Frequently Asked Questions about Michael Godfrey
What company does Michael Godfrey work for?
Michael Godfrey works for Amazon
What is Michael Godfrey's role at the current company?
Michael Godfrey's current role is Leadership, Learning & Transformation Leader.
What is Michael Godfrey's email address?
Michael Godfrey's email address is mg****@****dia.com
What is Michael Godfrey's direct phone number?
Michael Godfrey's direct phone number is (425) 679*****
What schools did Michael Godfrey attend?
Michael Godfrey attended Uw Foster School Of Business, University Of Washington.
What skills is Michael Godfrey known for?
Michael Godfrey has skills like Leadership, Training, Strategy, Management, Leadership Development, Strategic Planning, Organizational Development, Change Management, Succession Planning, Workshop Facilitation, Talent Management, Team Building.
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