Michael Gonzalez Email & Phone Number

Scottsdale, Az, Us

Scottsdale, Az, Us

Scottsdale, Arizona, United States

Communicated with clients via phone, email, and video to ensure a seamless candidate journey and uncover business opportunities.Led virtual product demonstrations and group onboarding sessions to drive engagement.Resolved end-user inquiries, escalating issues when necessary.Supported the Enterprise Account Executive in account management tasks.Delivered updates to end-users to boost product engagement.Monitored and summarized user metrics for clients and internal stakeholders.

Scottsdale, Arizona, United States

- Develop and implement customized engagement strategies and action plans for clients and their teams, ensuring alignment with business goals and expectations.- Elevate product awareness by effectively communicating the value of all offerings, leading to increased client satisfaction and retention.- Drive and secure registrations for onsite events, fostering a sense of community and enhancing client relationships.- Generate leads for various departments by cultivating relationships within the existing book of business, contributing to overall business growth.- Implement cross-selling strategies within the Spear product ecosystem, resulting in increased product adoption among clients.- Successfully manage client membership renewals, consistently meeting and exceeding renewal targets.- Reduce churn through the establishment of clear expectations and solutions, and by updating card information for past due payments.- Actively participate in company pilots, projects, and campaigns to improve processes, implement changes, while enhancing procedures, contributing to an improved customer experience.- Identify opportunities for clients to participate in the enterprise lite program, supporting their organizational goals and fostering long-term partnerships.- Support enterprise team by collaborating with university students, enterprise lite customers, and providing product support while contributing to the growth of the enterprise team. - Create email and note templates for marketing and customer success utilization, streamlining communication processes and ensuring consistency.

Scottsdale, Arizona, United States

- Prepared for every Orientation by reviewing the Customer Profile and visiting their website/social media to tailor the call to the practice.- Reviewed key areas of the platform that drove value for the customer and enhanced stickiness with Spear.- Educated customers on the value of their platform and Spear products during onboarding calls.- Ensured customers successfully used the platform as discussed in the first Orientation call, turning it into a habit.- Troubleshooting questions and assisted customers in becoming more comfortable using the platform.- Minimized cancellations through the proper demonstration of membership value and followed prescribed escalation protocols.- Orientated staff on the platform, explained how the doctor used it, and covered team meetings.- Followed Customer Journey milestones and ensured the Orientation call series graduated 80%+ of customers within 90 days.

Scottsdale, Arizona, United States

- Ensuring customer knowledge and satisfaction by providing accurate information on our products and services via website chat, social media platforms, emails and outbound calls.- Successful record of meeting and exceeding goals on a weekly basis.- Averaged 100 outbound calls per day to new leads and existing clientele.- Efficient at handling upset clients and deescalating situations in a professional manner while ensuring the client is best taken care of. - Respond to all social media lead inquiries for all locations in a timely manner which resulted in generating an average of 120 clientele per month.- Proficient with using Sales Force, Facebook/Instagram Business.

Scottsdale, Arizona, United States

- Pitching and selling AT&T products and services. Cross selling with different brand products and services. - Successful record of meeting goals individually and helping team reach goals. - Training specific subject on sales techniques: how to overcome obstacles when selling.- Provide excellent customer service by making sure customers are satisfied and expectations are met.

Sandy, Utah, United States

- Providing customer service, answering calls, changing plans, reviewing bills.- Training and mentoring account manager.- Dealing directly with customers – call escalating.- Successful record of meeting goals individually and helping team reach goals.- Mentor and coach Junior Mentors to ensure proper processes and policies are upheld. - Coaching agents on production and goals to ensure team and company success.- Scheduling and managing a team of 6 Mentors.- Mentored overseas (Philippines) during the opening of a new call center.- Launched projects successfully and implemented best practices to ensure sites & departments success.