Michael Philpot Email & Phone Number

Raleigh-Durham, North Carolina Area

• Supervised up to twenty media tagging specialists in the creation of metadata, performing quality assurance reviews as needed.
• Troubleshoot and diagnosed issues regarding proprietary software and communicated bugs to the engineering team through ticketing system.Personal accomplishments:
• Worked directly with Engineering team to improve processes for diagnosing and reporting bugs.
• Developed and documented new procedures for department productivity reporting.
• Developed Excel Macro to automate daily scheduling process, saving team five hours a week.
• Acted as subject matter expert for new reporting procedures, training other Leads. Promoted from the position of part-time Media Operations Tagging Specialist (June 2015 – July 2015)

• Served as the content manager for the Business, Industry and Government team website.
• Administrated and deployed the quarterly AICPA Economic Outlook Survey, which polls over 30k c-suite level members. Also, created and managed other team surveys on an ad hoc basis.
• Maintained inventory of team marketing materials and office supplies, and was responsible for all team requisitions and invoices.
• Prioritized the requests of eight senior-level managers, fulfilling the requests in a timely manner. Tasks included: performing independent research, creating presentations and assembling reports.

• Analyzed data and produced reports on call-center productivity and member/customer interactions as part of the Operational Analysis team.
• Resolved member account issues by processing merges and coordinating with IT department to address sync errors in Oracle.
• Performed Oracle administrative duties, such as assigning roles and workgroups to users.
• Researched and responded to requests for information from Management.
• Served as a User Acceptance Testing captain for the Member Service department regarding a company-wide database project, responsibilities of which included:o Overseeing the work of 20+ part-time testers.o Working with.

• Provided in-bound phone support to members and customers, taking up to 70 calls a day.
• Consistently asked for and received additional responsibilities including: processing claims, assisting in the orientation of new hires/candidates, and providing guidance to other specialists.
• Member of the QA council and contributed to changes in operating procedures.

Oversee warehouse operations and supervise up to 14 employees.Utilize mapping software and Excel sheets to assign 200+ orders to respective weekly delivery routes.Track all incoming and outgoing shipments; responsible for inspecting each one for accuracy and quality.Promoted from Warehouse and Delivery associate June 2012.

Bachelor'S Degree, Geography With Minor In English

Graduated with Distinction

Associate'S Degree, It & Cloud Administration

Stackable program which includes a Diploma and Associate Degree. Diploma expected graduation date of Spring 2017, Associate expected.

Certificate, Database Programming, 4.0 Program Gpa

Undeclared

Attended my freshman and sophomore years before transferring to UNC - Chapel Hill.