Michael Renna Email & Phone Number

• Assigned to current location to improve overall operating performance & Close Business• Drives a 100% commissioned performance based sales team of 23 associates including 5 President Club achievers• Be One Team philosophy; I support and request support from every department in the company to increase customer satisfaction and deliver higher profits• Reporting to the Regional & VP of Sales while overseeing a total 40 associates including 3 Mangers and 2 Supervisors• Partners with vendors for new arrivals and product training sessions• Responsible for floor presentation including but not limited to floor sample sales to create space for new merchandise• Responsible for 19+ million in delivered furniture• Leading the region in selling our Protection Plan based on percent to sales volume• Building brand awareness in the community and increase partnerships with Local Business, Non-Profit Organizations and Assembly Members• Coached and mentored staff to be more consultative to customer needs

Nyc 5Th Ave Midtown

• Handle day to day operations of the “Flagship Location” with minimal supervision• Responsible for Retail Floor presentation, Dr. Office appointments and Lab productivity• Continue to consistently deliver positive results (Full P&L responsibility)• Coordinate management team and kept them accountable for running the business• Responsible for 10+ million in revenue• Became top location for enrolling customers into LenCrafters deferred payment plans• Responsible for a team of 50 associates including 3 supervisors and 3 floor managers• Control all scheduling and staffing to ensure personal and business needs are met • Daily contact with insurance benefits to guarantee customers utilized all options offered• Enforce hands on approach to managing and led team by example

Nyc Union Square

• Responsible for high value sales of products and services to the end customer• Coordinated sales team: established sales quotas and goals• Established training programs for current sales representatives and new hires• Analyzed sales statistics to determine sales forecast and inventory requirements• Responsible for 45 million in revenue• Had interaction with high profile customers• Responsible for a team of 175+ associates including 11 supervisors and 6 floor managers• Control payroll expenses keeping associate hours in tune with business needs • Coached and mentored all new employees and reinforced structure to a existing associates• Created a team environment to encourage employee interaction and a positive atmosphere• Enforced a hands on management program with involvement in customer and associate relations• Communicated with buyers and planners on a regular basis about changing trends and needs• Met with COO and CEO on a weekly basis to discuss sales plans and forecasts• Cold calling and foot canvassing to local business and clubs to invite additional business to Paragon• Participated in numerous industry events at the Jacob Javits Center

Nyc

• Supervised all operations for location generating annual sales over $15 Million• Responsible for development, marketing, sales communications, and customer service• Launched flagship store, ensuring success with sales exceeding $10.5 Million in first year• Effectively managed, coached and supported a sales team of 90+ employees daily• Proficient in payroll, scheduling, loss prevention, and P&L issues• Reduced shrink level from 4.8% to 1.3%• Partnered with home office to enhance coordination of operations creating production efficiency• Mastered marketing growth with proven track record of increased enrollments of MVP rewards program and company-branded credit card• Single-handedly detected major flaw in cashier system, then spearheaded restructure, providing swift, efficient checkout, improved productivity and customer satisfaction• Motivational communicator, able to propel entry level staff to enthusiastically perform tasks• Team player who accomplishes goals utilizing people skills to build group involvement