Please complete the CAPTCHA to continue
@wgyates.com
✓
LinkedIn matched
A concise factual answer block for searchers comparing this professional profile.
Michael Ward is listed as Senior Leader - Customer Success | Enterprise B2B | SaaS | Submariner based in Los Angeles, California, United States. AeroLeads shows a work email signal at wgyates.com and a matched LinkedIn profile for Michael Ward.
Michael Ward previously worked as Enterprise Customer Success Leader at Armis and Senior Director, Customer Success at Verizon Business. Michael Ward holds Bachelor Of Science - Bs from Western Governors University.
This section adds company-level context without repeating Michael Ward's masked contact details.
AeroLeads found 1 current-domain work email signal for Michael Ward. Compare company email patterns before reaching out.
I've been to the North Pole 50 times. It taught me nothing about B2B SaaS but much about people and human nature. Human interaction is why I love Customer Success. Humans helping humans.Customer Success leader and lifelong learner with a 15+ year proven track record of driving product adoption and optimizing the customer experience. I build customer advocacy through tailored programs that span the entire customer lifecycle, ensuring that every interaction adds value.Local candidate in Los Angeles and San Francisco, open to hybrid in any West Coast city.Customer Success Focus:- Customer size: Enterprise B2B.- Industries: Telecommunications, Healthcare, Finance, Management Consulting, Cybersecurity.- Typical buyer persona: C-level executives responsible for IT, Operations or Customer Experience.Leadership:- Team sizes: 15-200+ (managed Directors, Associate Directors, Senior Managers and individual contributors).- Teams led: Customer Success, Support, Incident Management, Problem Management, Financial Management, Change Management, Lifecycle Engineering across NA, EMEA, LATAM, APAC.- Across a 200+ person team I led at Verizon, two Assistant Directors were promoted to Director, and 14 individual contributors were promoted.Certifications: Areas of Focus: Data Science and Agile Systems Engineering, Product Management, Digital Asset Management, Data Science, Data Representation and Visualization in Tableau, Data Analysis for Decision MakingTools: Google Workspace | Salesforce | AI | Adobe Creative Cloud | Pipedrive | Smartsheet | Gainsight | Hubspot | Jira | Asana | Slack | Tableau | Power BI | Confluence | Zapier | Clay | Catalyst | Microsoft 365 | EverAfter
A career timeline built from the work history available for this profile.
New York City Metropolitan Area
Armis is a leading cybersecurity platform that provides unified asset visibility and security for all devices, managed and unmanaged. During my tenure, Armis experienced rapid growth, scaling from 300 to 600 employees and from $20M to $100M in ARR.- Hired by the VP of Customer Success to streamline and optimize the enterprise customer success motion.
New York City
Beyond its core offerings, Verizon provides a diverse portfolio of SaaS solutions to meet evolving business needs, including Contact Center, Cloud Access, Fleet Management, Security, and Network as a Service (NaaS).Simultaneously led both Principal Onshore Customer Success Group (100 person team managing 200+ customers and $565M in revenue) and a dedicated.
Chicago/New York City
- Asked to relocate from Chicago to NYC to lead financial vertical (UBS, TD Ameritrade, Goldman Sachs, etc.)- Led 25 Enterprise Customer Success and Service Delivery Managers.Key Achievements:⇨ Improved project timelines by 34% through an enterprise-wide initiative.⇨ Increased team performance metrics by 25% through a peer training and mentoring program.⇨.
Chicago, Illinois, United States
Technical consulting support to AON, a Fortune 300 Healthcare/Insurance client.- Achieved 25% enhancement in Availability and Mean Time to Repair metrics, elevating the client to a 98% compliance rate.- Spearheaded significant process improvements, aligning operations more closely with customer requirements and preferences.- Led groundbreaking geographical.
Chicago, Illinois
Cultivated significant wins and renewals totaling approximately $25M in revenue by optimizing C-level relationships within high-stakes accounts to proficiently translate intricate challenges into effective, revenue-boosting solutions.Led 6 sales account managers specializing in Managed Services and Professional Services.
Raleigh-Durham, North Carolina Area
Directed a team of network engineers and project engineers responsible for managing WAN/LAN services for Fortune 100 customers.
Raleigh-Durham, North Carolina Area
- Led a team of 27 network engineers to achieve team and performance goals- Assigned as a shift lead in charge of engineers above my grade level- Technology expert in VSAT (Very Small Aperture Terminal) satellite data delivery- Performed real-time monitoring, troubleshooting, and testing of circuits for 100+ Complex Managed Services customers- Staff.
Seattle/Raleigh
Muzak provided background music for businesses and homes via satellite and streaming. Muzak's services include music, digital signage, hold music, on-hold messaging, scent, integrated audio-visual, and mobile marketing solutionsLed daily operations of business music broadcast station in all aspects of satellite and streaming music delivery and advertising.
The mission of the U.S. Submarine Force is to execute the mission of the U.S. Navy in and from the undersea domain.Petty Officer 2nd Class FT2(SS). Qualified in Submarines.Awarded two Navy Achievement Medals (NAM) under combat conditionsMeritoriously advanced via decree of Commanding Officer to Petty Officer 2nd Class outside the promotion cycle.Directed.
Quick answers generated from the profile data available on this page.
Michael Ward is listed as Senior Leader - Customer Success | Enterprise B2B | SaaS | Submariner.
AeroLeads has found 1 work email signal at @wgyates.com for Michael Ward.
Michael Ward is based in Los Angeles, California, United States.
Michael Ward has worked for Armis, Verizon Business, Verizon Enterprise Solutions, Muzak Holdings Llc, and Us Navy.
You can use AeroLeads to view verified contact signals for Michael Ward, including work email, phone, and LinkedIn data when available.
Michael Ward holds Bachelor Of Science - Bs from Western Governors University.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the Michael Ward you were looking for.
