The Accessible Technology Program Manager is responsible for accessible technology initiatives, including leadership of campus wide accessibility programs, technical expertise with assistive technology, and serves as the subject matter expert on technical accessibility matters. The Accessible Technology Program Manager functions as a resource for staff and faculty throughout the college by providing training, technical assistance, and guidance on how to ensure equal access for students through accessible electronic media. This position collaborates with a wide range of campus departments and committees to provide accessible technology leadership across faculty, staff, and student groups.

Manage all aspects of the organization website, including design, organization, optimization, and content creation, editing, and scheduling, and management and administration of the Wordpress backend CMS.

Manage and produce the Philip K. Dick Award ceremony held annually at Norwescon. Plan and coordinate the ceremony, create the promotional materials, program, and award certificates, invite and liaise with nominated authors, their publishers, and/or proxies, and introduce the event.

Manage all aspects of the organization website, including design, organization, optimization, and content creation, editing, and scheduling, and management and administration of the Wordpress backend CMS.

Responsible for managing the social media networking sites for an annual four-day, 2,200+ attendee convention. Author and edit updates for social media website; monitor the web for mentions of the convention; respond to questions, comments, and concerns; pass information on to other departments as necessary.

One of eleven Executive Team (Board) positions. Duties include editing, producing, and archiving documentation related to the running of Norwescon (meeting agendas, meeting minutes, meeting sign-in sheets, bylaws, policies and procedures manual, etc.); tracking staff enrollment and generating the organizational chart; sorting, archiving, and distribution of physical mail; management of the Google Suite account.

Lead photographer overseeing four to five assistant photographers. Responsible for organizing photographic coverage of a four-day, 3000+ attendee annual convention and any related planning meetings and promotional events. Includes scheduling, photographing, processing and distributing photos, and managing the associated Flickr photo-sharing website account and public groups.

The Microsoft Commercial Marketplace Services (CMS) policy team sets the policies and enforces compliance for offers published on the Microsoft commercial marketplace. Specific duties include:As Policy Lead for the commercial marketplace (6/19-1/21 at Launch, 1/21-11/21 at Wipro):• Lead consolidation of external policy, internal policy, and internal guidance into a single, unified policy and guidance structure, encompassing both public and internal policy and guidance documentation.• Development, adaptation, review, revision, and oversight of commercial marketplace public policies and internal review guidance documentation.• Includes upkeep of existing and authorship of new public policy and internal guidance documentation.

The Microsoft Commercial Marketplace Operations (CMO) Policy and Publications group sets the policies and enforces compliance for offers published on the Microsoft Commercial Marketplace. Specific duties include:As Policy Lead for the Commercial Marketplace (6/19-present):• Lead consolidation of external policy, internal policy, and internal guidance into a single, unified policy and guidance structure, encompassing both public and internal policy and guidance documentation.• Development, adaptation, review, revision, and oversight of Commercial Marketplace public policies and internal review guidance documentation.• Includes upkeep of existing and authorship of new public policy and internal guidance documentation.As Guidance Development Lead for the Windows Store (10/17–6/19):• Review, revision, and editorial oversight of Windows Store policies and internal review guidance documentation.• Includes upkeep of existing and authorship of new guidance documentation.• Editorial review of internal reports and documentation.As Developer Communication Support Agent (6/17–9/17):• Work with developers to correct any issues that need correcting to have apps listed in the Store.• Developer email response and assistance in solving Windows Universal Store app certification issues.• Editorial review of internal reports, policies, and training documentation.• Assisting with guidance policy and associated documentation creation and upkeep.

Secretary Senior for the Law and Justice Department. Responsible for all aspects of department office management, including quarterly schedule planning, full-time and adjunct faculty assistance with class scheduling, budget oversight, travel planning, records management, and student assistance.

Temporary Secretary Senior for the Law and Justice Department.

A temporary position cleaning, updating, and restructuring the Department of Law and Justice website.

Tutored CWU students with writing and language related skills, assisting higher level students with editing multi-page papers for clarity, focus and grammar. This position required interaction with a broad spectrum of nationalities, cultures, and religions. Presented research at the 2009 Pacific Northwest Writing Center Association (PNWCA) and 2010 Two-Year College English Association (TYCA) conferences.

Front Desk Receptionist/Administrative Assistant for KHL Seattle. Multi-line telephone answering, email management and forwarding, scanning, filing, sales tracking within Microsoft Excel, and other day-to-day office duties.

Primarily a sales position requiring strong interpersonal and customer service skills and broad knowledge of photographic equipment, specifications, terminology and techniques. I was also cross-trained in the photo lab in developing, color-correcting, and printing customer orders from both digital and traditional film sources.

Tutored NSCC students with writing and language related skills. This included a wide variety of situations, from practicing pronunciation and vocabulary with students just beginning to learn English, to assisting higher level students with editing multi-page papers for clarity, focus and grammar. This position required interaction with a broad spectrum of nationalities, cultures, and religions. I also assisted in the computer lab, especially helping students with Microsoft Word, PowerPoint and Excel.

I was the sole on-site representative running a private Facilities Management print shop for Qwest Communications' downtown Seattle office. I handled all customer interaction, accepting and delivering jobs, running them on-site or preparing them to be run off-site as necessary, along with processing invoices for billing. Prior to this position, I was the sole evening shift employee at a small FedEx Kinko's storefront. As such, I handled all evening customer service and support, including taking in, preparing, and running print jobs; accepting payment for jobs being picked up; and assisting customers with the self-service copiers and computers.

Contract position with Xerox Business Services at the primary print shop at Microsoft’s Redmond campus. Assisted in the construction of an internal job submission web application utilizing HTML, CSS, and small amounts of Java and JavaScript. Spent the last eight months as part of the prepress department, working with and preparing documents submitted with Microsoft Word, Excel, Powerpoint, Visio, Project, and Publisher; Adobe Photoshop, Illustrator, Pagemaker, InDesign, and Acrobat; Macromedia Freehand; and Quark Xpress.

Contract position with Xerox Business Services managing the print shop for Arthur Andersen LLP’s Seattle office. As the only on-site staff, responsibilities included all job reproduction and finishing processes, as well as billing, inventory tracking and ordering, and support for all self-service copiers in the office.

Phone support within the Network Operations Control Center of a major telecommunications company in Alaska, resolving customer voice and data problems and service issues.

Xerox DocuTech operator, promoted to department manager in July 1999. Oversaw three employees and two high-speed production printers. Assisted with setup and administration of a multiple OS in-store network (NT 4.0, Mac OS, and Sun OS), designed and maintained a custom FileMaker Pro database tracking archived customer print jobs, and assisted in the design and coding of the company website.

Required familiarity with all store production equipment operation and essential maintenance while also providing counter and register support. When necessary, filled in as evening Computer Services support assisting customers with computer use, troubleshooting problems, and providing typesetting service.