• Awards: Winners Circle (Employee of the Year); 7-time winner of 5-Star Service Award from clients.• Manage small to large Client Facing projects with project hours over 10K, up to $40M in equipment, and over 18 months in duration. • Spearhead multiple concurrent technical projects, including cabling, wireless infrastructure, server refresh, and Apple device support. • Lead projects from requirements definition through deployment, mitigating risks and overseeing schedules, scopes, budget estimations, and project implementation plans.• Build project team to ensure maximum performance while providing direction, coaching, and motivation. • Establish and maintain relationships with client stakeholders, providing day-to-day updates on project status and changes. • Create helpdesk support processes and knowledge articles for 600+ locations, including scripts for inbound/outbound calls and device troubleshooting.• Increase efficiency and improve workflow by rebuilding and automating processes and procedures.

• Built the framework for global data center security program, including project reporting, templates, languages, and dashboard for the world's leading global, integrated security company specializing in the delivery of security and related services to customers.• Created wiki knowledge site to guide 425 data center’s personnel through Tableau checklists and submitting answers.• Defined, planned, and executed data gathering initiatives to standardize building compliance throughout data centers worldwide.• Created models to estimate project costs, assess resource needs, and forecast expenses.

• Managed multiple IT cabling, access control, security/CCTV, and life safety projects concurrently. Initiated project plans by identifying key issues, compliance requirements, and performance standards. • Led a team of technicians and played role in hiring, promoting, and staffing. Leveraged tracking tools to meet project objectives, timelines, and milestones.• Established and maintained processes to manage scope over the project lifecycle, setting project quality and performance standards, and assessing and managing risks across multiple projects.• Developed partnerships with outside resources, including third-party vendors and engineers.• Monitored and assigned resources to streamline project efficiency and maximize deliverable outputs. • Reported project outcomes to management channels and escalated issues based on project work plans.

• Upgraded network and functionality to increase productivity, improve applications, and reduce waste.

• Managed $6M+ of AV programs for multiple Fortune 500 customers.• Met clients’ expectations by defining and standardizing AV scope for multiple projects.

Self-owned consulting company specializing in planning, implementing and training of remote asset monitoring, tracking and data gathering• Provided consultative services to define customer needs for specific applications or site-specific requirements• Created project scope, schedule and implementation documents for control systems solutions. Analyzed individual site needs and presented findings to executive leadership. • On site troubleshooting of installed equipment to resolve issues.• Created training manuals and led training sessions to improve customer knowledge.

• Grew sales territory by 10% through client needs assessments and relationship building.• Developed and delivered engaging sales presentations to convey product benefits.

• Defined and executed program, improving customer engagement by 20%.• Improved customer usage by adding multiple features and reporting to online system.• Reduced satellite airtime waste by providing updates to customer equipment.• Built training website with step-by-step guides for installation, battery replacement, and upgrades.

• Managed 500+ technical integration projects collaborating with technical and non-technical teams to meet client expectations.• Developed project management plan to oversee projects from initiation to completion.• Coordinated material purchasing, schematic design/review, and vendor selection.

• Delivered exceptional customer service by supporting users with new product setup and troubleshooting.• Leveraged extensive knowledge of products and services to gather information on sales and service issues and provide effective solutions.