Michael Carlson

Michael Carlson Email and Phone Number

Senior Customer Success Leader | Technology, Software & Communications @ Alan Watts Organization
Michael Carlson's Location
Greater Chicago Area, United States
About Michael Carlson

Senior Customer Success leader with 20+ years of experience building strong client relationships, expanding services, driving renewals, and enhancing product adoption. A proactive hunter, team captain, and individual contributor with skills of persuasion, forecasting, ROI projection, pipeline growth, and tactical deal closures.

Michael Carlson's Current Company Details
Alan Watts Organization

Alan Watts Organization

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Senior Customer Success Leader | Technology, Software & Communications
Michael Carlson Work Experience Details
  • Alan Watts Organization
    Vice President Of Customer Success
    Alan Watts Organization 2020 - Present
    Chicago, Illinois, United States
    • Supercharged YouTube channel content and merchandising, achieving 2x subscriber growth and accelerating monetization, culminating in a Silver YouTube Creator Award.• Crafted compelling proposals, campaigns, and business cases securing $120,000 in annual Google advertising grants to boost brand visibility.• Expanded merchandise sales, strengthened partner relationships, and conceptualized the Art of Alan Watts offering to drive additional ROI.
  • Franny'S Farmacy
    Vice President Of Customer Success
    Franny'S Farmacy 2019 - 2020
    Asheville, North Carolina Area
    • Rejuvenated Franny’s customer experience and eCommerce website, implementing best-in-class branding, personalized user journeys, product categorization, and streamlined checkout processes.• Boosted 10x growth in prospective customer accounts via a high-performing team with tailored objectives, quotas, sales incentives, and defined regional territories.• Implemented effective business development processes for franchise, wholesale, and drop-ship partner conversions, enhancing overall partner engagement.
  • Nitro, Inc.
    Senior Director
    Nitro, Inc. 2018 - 2019
    Asheville, North Carolina Area
    • Smashed records in customer-engagement by spearheading account-based marketing (ABM) programs distributing leads across 1,000+ value-added-reseller (VAR) account executives.
  • Easy Lucky Free
    Founder
    Easy Lucky Free 2016 - 2018
    Asheville, North Carolina Area
    • Founded a successful four-property real estate venture, driving profitability through strategic customer success initiatives, marketing, and operational leadership.
  • Highground
    Enterprise Sales Director
    Highground 2015 - 2016
    Chicago, Illinois, United States
    • Identified customer needs and delivered impactful software development demonstrations, leveraging metrics, data partnerships, and human psychology to showcase a comprehensive product evolution roadmap.• Cultivated strong relationships across IT, procurement, and C-suite departments, enhancing collaboration and engagement.
  • Demandbase
    Enterprise Sales Director
    Demandbase 2014 - 2015
    Greater Chicago Area
    • Exceeded enterprise sales targets by securing significant account-based marketing (ABM) service agreements with Fortune 100 brands, including UPS, DuPont, Accenture, Parker Hannifin, Kelly Services, Lexmark, and CyrusOne.• Strategically coached partners at Adobe, Marketo, Eloqua, Salesforce, and Google to identify opportunities, drive engagement, and close high-value deals, significantly increasing revenue.
  • Monetate, Inc.
    Enterprise Sales Director
    Monetate, Inc. 2012 - 2014
    Greater Chicago Area
    • Secured enterprise contracts with Best Buy, Grainger (2x), Crocs, and Frontier Airlines, selling hyper-personalization web services that increased customer engagement and significantly boosted conversion rates.• Built and enriched a robust sales pipeline by conducting comprehensive needs analysis, delivering high-impact whiteboard presentations, and negotiating enterprise-level contracts.Enhanced customer experience through personalized web solutions, leading to higher customer satisfaction and repeat business.
  • Transperfect
    Regional Director, Business Development
    Transperfect 2009 - 2011
    Greater Chicago Area
    • Surpassed $15M in cumulative annual sales quotas, leading regional marketing agency and legal sales teams to consistent over achievement in revenue growth.• Exponentially grew in high-volume regional legal and advertising sectors, expanding client portfolios and boosting customer retention through personalized service and value-driven solutions.• Honored with awards: Platinum Club (top sales award), Mark-up Award (most profitable deals), Cross-selling Award (new service adoption).
  • Transperfect
    Senior Director, Business Development
    Transperfect 2006 - 2009
    Greater Chicago Area
  • Transperfect
    Director, Business Development
    Transperfect 2004 - 2006
    Greater Chicago Area

Michael Carlson Education Details

Frequently Asked Questions about Michael Carlson

What company does Michael Carlson work for?

Michael Carlson works for Alan Watts Organization

What is Michael Carlson's role at the current company?

Michael Carlson's current role is Senior Customer Success Leader | Technology, Software & Communications.

What schools did Michael Carlson attend?

Michael Carlson attended Liberty University, California Institute Of Integral Studies, Northern Illinois University, International Tefl Academy, Nazareth Academy.

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