Michael Carlson Email and Phone Number
Senior Customer Success leader with 20+ years of experience building strong client relationships, expanding services, driving renewals, and enhancing product adoption. A proactive hunter, team captain, and individual contributor with skills of persuasion, forecasting, ROI projection, pipeline growth, and tactical deal closures.
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Vice President Of Customer SuccessAlan Watts Organization 2020 - PresentChicago, Illinois, United States• Supercharged YouTube channel content and merchandising, achieving 2x subscriber growth and accelerating monetization, culminating in a Silver YouTube Creator Award.• Crafted compelling proposals, campaigns, and business cases securing $120,000 in annual Google advertising grants to boost brand visibility.• Expanded merchandise sales, strengthened partner relationships, and conceptualized the Art of Alan Watts offering to drive additional ROI. -
Vice President Of Customer SuccessFranny'S Farmacy 2019 - 2020Asheville, North Carolina Area• Rejuvenated Franny’s customer experience and eCommerce website, implementing best-in-class branding, personalized user journeys, product categorization, and streamlined checkout processes.• Boosted 10x growth in prospective customer accounts via a high-performing team with tailored objectives, quotas, sales incentives, and defined regional territories.• Implemented effective business development processes for franchise, wholesale, and drop-ship partner conversions, enhancing overall partner engagement. -
Senior DirectorNitro, Inc. 2018 - 2019Asheville, North Carolina Area• Smashed records in customer-engagement by spearheading account-based marketing (ABM) programs distributing leads across 1,000+ value-added-reseller (VAR) account executives. -
FounderEasy Lucky Free 2016 - 2018Asheville, North Carolina Area• Founded a successful four-property real estate venture, driving profitability through strategic customer success initiatives, marketing, and operational leadership.
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Enterprise Sales DirectorHighground 2015 - 2016Chicago, Illinois, United States• Identified customer needs and delivered impactful software development demonstrations, leveraging metrics, data partnerships, and human psychology to showcase a comprehensive product evolution roadmap.• Cultivated strong relationships across IT, procurement, and C-suite departments, enhancing collaboration and engagement.
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Enterprise Sales DirectorDemandbase 2014 - 2015Greater Chicago Area• Exceeded enterprise sales targets by securing significant account-based marketing (ABM) service agreements with Fortune 100 brands, including UPS, DuPont, Accenture, Parker Hannifin, Kelly Services, Lexmark, and CyrusOne.• Strategically coached partners at Adobe, Marketo, Eloqua, Salesforce, and Google to identify opportunities, drive engagement, and close high-value deals, significantly increasing revenue. -
Enterprise Sales DirectorMonetate, Inc. 2012 - 2014Greater Chicago Area• Secured enterprise contracts with Best Buy, Grainger (2x), Crocs, and Frontier Airlines, selling hyper-personalization web services that increased customer engagement and significantly boosted conversion rates.• Built and enriched a robust sales pipeline by conducting comprehensive needs analysis, delivering high-impact whiteboard presentations, and negotiating enterprise-level contracts.Enhanced customer experience through personalized web solutions, leading to higher customer satisfaction and repeat business. -
Regional Director, Business DevelopmentTransperfect 2009 - 2011Greater Chicago Area• Surpassed $15M in cumulative annual sales quotas, leading regional marketing agency and legal sales teams to consistent over achievement in revenue growth.• Exponentially grew in high-volume regional legal and advertising sectors, expanding client portfolios and boosting customer retention through personalized service and value-driven solutions.• Honored with awards: Platinum Club (top sales award), Mark-up Award (most profitable deals), Cross-selling Award (new service adoption). -
Senior Director, Business DevelopmentTransperfect 2006 - 2009Greater Chicago Area -
Director, Business DevelopmentTransperfect 2004 - 2006Greater Chicago Area
Michael Carlson Education Details
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Communications -
Philosophy -
Mechanical Engineering -
Teaching English As A Second Or Foreign Language/Esl Language Instructor -
Nazareth Academy
Frequently Asked Questions about Michael Carlson
What company does Michael Carlson work for?
Michael Carlson works for Alan Watts Organization
What is Michael Carlson's role at the current company?
Michael Carlson's current role is Senior Customer Success Leader | Technology, Software & Communications.
What schools did Michael Carlson attend?
Michael Carlson attended Liberty University, California Institute Of Integral Studies, Northern Illinois University, International Tefl Academy, Nazareth Academy.
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Michael Carlson
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New York, Ny -
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Michael Carlson
Jackson, Ms4bbvacompass.com, faegrebd.com, bbvacompass.com, trustmark.com1 +120552XXXXX
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