Michael Heap Email & Phone Number

Newcastle Upon Tyne, United Kingdom

Blaydon

Responsible for production planning and capacity management, direct customer support, order book management, sales forecasting and management of customer project orders.Created capacity planner to understand manufacturing capacity, constraints, load, plan production and resources to calculate delivery dates for new customer orders.Worked with sales to.

Retail floor customer service and support, resolving customer issues and queriesHigh level performer (based on formal assessment and customer feedback) exceeding customer expectations and meeting company standards

Specialised exam support and invigilation for students with special educational needs (Dyslexia)

Sunderland, United Kingdom

Supporting tutor to deliver BTEC level 3 award in management to team leaders and supervisors (on day release basis). Delivered training and teaching to Level 4 City & Guilds standard, developed training materials and activities (observed and evidenced)

Studying City and Guilds (level 3/4) Education and Training

Career break due to personal ill health and supporting elderly mother with vascular dementia.

Wallsend

Senior Supply Chain Role, responsible for up to 45 staff within Purchasing, Stores and Logistics operations. Matrix and Project business organisation. Development of supply chain, internal staff, procedures and processes to support year on year major business growth (in excess of 30%) and delivery of cost reduction.

Stocksfield

Specialist Project Procurement Role, managing major areas of project expenditure and vendor contractual delivery. Main commodity areas: Fabrications and fabricated assemblies up to 1500t, Electrical and Hydraulic subcontract installation and major bought out components.

Gateshead

Procurement of all raw material steels, alloying additives, consumable materials, energy and major capital expenditure. Reponsible for Senior Buyer and Raw Material and Consumable Stores personnel.

Hillington

Interim appointment. Managed integration of Victor and Transtar business aquisitions along with supply chain. Development and reorganisation of procurement function and stores and logistics activities. Applied lean manufacturing techniques to improve external material supply and internal material flow/storage.

New York (Tyne & Wear)

Planning, system loading and manufacture of sales orders within MRPII. Project Management of major project orders and new product introduction. Elimination of waste and ultimately improvement of customer delivery performance through Change Management, Lean and 5S.

Various

6 roles within individual businesses. Ranging from Chemical Process Control, Commodity Procurement to initial Purchasing Management.

Mcips - Member Of Chartered Institute Of Purchasing & Supply, Purchasing, Procurement, Business Administration, Contract And Business Law

Bachelor Of Science (B.Sc.), Applied Chemistry

City And Guilds, Education And Training, Level 4