Michael Heavener

Michael Heavener Email and Phone Number

Technical Support Analyst @ University of Washington
Redmond, WA, US
Michael Heavener's Location
Redmond, Washington, United States, United States
Michael Heavener's Contact Details

Michael Heavener work email

Michael Heavener personal email

n/a

Michael Heavener phone numbers

About Michael Heavener

I have more than 10 years of experience being the link between business functions and IT. I help people maximize the benefits of technology through the use of document management systems and by troubleshooting technical roadblocks. I currently work at the University of Washington, where I provide desktop support for the Foster School of Business. I’m looking for organizations who have document management challenges I can assist with.

Michael Heavener's Current Company Details
University of Washington

University Of Washington

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Technical Support Analyst
Redmond, WA, US
Michael Heavener Work Experience Details
  • University Of Washington
    Technical Support Analyst
    University Of Washington
    Redmond, Wa, Us
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  • University Of Washington
    Technical Support Analyst
    University Of Washington Jul 2022 - Present
    Provided staff with in-person and telephone troubleshooting and resolution of onsite and remote hardware, computer, software, and network problems.
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  • Microsoft
    Sharepoint Developer
    Microsoft Jan 2022 - Jul 2022
    Assisted with SharePoint internal marketing portal for Microsoft Commercial Licensing division. Drove interactions with content providers, subject matter experts, developers, and user experience designers. Implemented custom-coded webparts, heroes, banners, modules, and design elements from Figma wireframes. Provided technical depth for program managers and clients.
  • University Of Washington School Of Social Work
    Web Computing Specialist
    University Of Washington School Of Social Work May 2016 - Jan 2022
    The Alliance For Child Welfare Excellence, University Of Washington
    Managed website, content management system (CMS), and learning management system (LMS) for statewide foster child caregiver and child welfare caseworker training for the Alliance for Child Welfare Excellence, the UW School of Social Work, and the Washington State Department of Children, Youth, and Families. Interacted with cross-departmental partners, leadership, organization-wide internal staff, external clients, and vendors. Provided customer service and technical support to system users.
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  • Microsoft, Worldwide Communities
    Web Development Site Manager
    Microsoft, Worldwide Communities Dec 2015 - May 2016
    Managed SharePoint portal for internal marketing and external sales. Worked with content providers, subject matter experts, programmers, and user experience developers. Improved projects, processes, and delivery; and provided technical documentation for wide variety of onboarding and training.
  • Communications Integrator
    Digital Content Management And Communications Integration
    Communications Integrator Jul 2010 - May 2016
    Greater Seattle Area
    Consulted with clients on website development, content management, business analysis, and digital communications strategies for: AT&T, Sound Generations (part of United Way of King County), Starbucks, Microsoft, Xbox One, Nike, Puget Sound Energy, Seattle YMCA, The Everett Clinic and MultiCare Health Systems.Available for freelance projects.
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  • University Of Washington Medical Center
    Web Operations Specialist
    University Of Washington Medical Center Sep 2015 - Nov 2015
    Managed request queues to update and maintain SharePoint pages, content, and metadata. Collaborated with staff, vendors, and outside users to ensure uptime and security. Managed intake and tracking processes and programs. Created new responsive web pages from university templates, making updates to meet user experience expectations.
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  • Microsoft Worldwide Field Sales Readiness
    Web & Marketing Producer
    Microsoft Worldwide Field Sales Readiness Feb 2009 - Jul 2010
    Redmond, Wa
    Served as project manager for enhancement projects in SharePoint. Worked with site managers, business leaders, programmers, production staff/vendors for migration and implementation of online resource center for internal sales campaigns.
  • Multicare Health System
    Web Content Editor/Producer
    Multicare Health System Sep 2008 - Nov 2008
    Tacoma, Wa
    Simplified intranet website for five hospitals and 51 clinics linking hospital staff and health care professionals. Optimized content, updated web tools, and created deployment plans. Provided analytics to chart usage.
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  • Microsoft Partner Communications
    Web Producer
    Microsoft Partner Communications Aug 2006 - Aug 2008
    Redmond, Wa
    Created web content strategy for rollout of new internal SharePoint portal. Created governance, metadata, taxonomy and reports.

Michael Heavener Skills

Development Team Building Facebook Api Sound Web Content Management Infrastructure Dreamweaver Vendors Mailchimp Sales User Experience Visual Studio Smartphones Jira Xbox Video/multimedia Production Performance Metrics Digital Marketing Infopath Merchandising Online Advertising Content Strategy Internal Communications Web Site Production Taxonomy Tracking Systems Health Care Professionals Business Requirements Features Keywords Google Analytics Ap Style Accessibility Magazine Articles Content Development Mstp Search Webinars Calendars Design Public Relations Marketing Communications Brand Management Security Web Parts Key Performance Indicators Xhtml Statistics Metrics Indesign Programmers Keys Powerpoint Sharepoint Sdlc Public Speaking Structures Web Content Ms Excel Photoshop Networking Troubleshooting Telecommunications Web Analytics Team Leadership Publishing Photography Adobe Photoshop Web Producer Navigation Seo Strategy Template Professional Development Developers Technical Documentation Microsoft Office Consolidation Senior Services Xml Testing Audio/sound Production Training Editing Communications Programs Technical Communication Directors Intranet Documentation Project Management Campaigns Hospitals Community Service Social Media Online Branding Online Marketing Content Management Management System Lync Project Plans Strategic Counsel Style Guides Interactive Learning Specs Agile Environment Business Development Schedules Web Development Flickr Energy Strategic Planning Presentation Intranet Portals Operations Html Subject Matter Experts Microsoft Access Maintenance Email Social Networking Marketing Constant Contact Cms Timelines Metadata Governance Newsletters Rollout Mobile Devices Radiology Services Cloud Computing Designing Teen/youth Education Presentations Live Events Flash Multimedia Rtm Sharepoint Designer E Commerce Distribution Ticketing Clinics Illustrator Resources Interfaces Graphics Tax Forms Blogging Digital Media Usability Testing Mixing/editing Business Rules Collections Vendor Management Fitness Visio Materials Software Video Outlook Analytical Skill Wordpress Libraries Cq Javascript Email Marketing Drupal Css Optimization Lists Enterprise Manager Marketing Strategy Wireless Adobe Creative Suite Architecture Chicago Style Communications Planning Deliverables Web Pages

Michael Heavener Education Details

Frequently Asked Questions about Michael Heavener

What company does Michael Heavener work for?

Michael Heavener works for University Of Washington

What is Michael Heavener's role at the current company?

Michael Heavener's current role is Technical Support Analyst.

What is Michael Heavener's email address?

Michael Heavener's email address is mi****@****att.com

What is Michael Heavener's direct phone number?

Michael Heavener's direct phone number is +142520*****

What schools did Michael Heavener attend?

Michael Heavener attended University Of Phoenix, Eastern Washington University.

What are some of Michael Heavener's interests?

Michael Heavener has interest in Graphics And Photography, Sharepoint, Community Volunteer, Content Management, User Experience, Health, Web Design, Education, Environment, Vendor Management.

What skills is Michael Heavener known for?

Michael Heavener has skills like Development, Team Building, Facebook Api, Sound, Web Content Management, Infrastructure, Dreamweaver, Vendors, Mailchimp, Sales, User Experience, Visual Studio.

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